FTA: mandate a whistleblower SMS number on buses

I wrote this sitting on the 1pm Peter Pan bus from New York back to Boston:

I’m noticed some pretty disturbing things:

  1. The bus driver has been on the phone for a good portion of the drive.
  2. Greyhound / Peter Pan doesn’t post a “How’s my driving?” phone number inside the cabin.
  3. Even if they did, I’d be uncomfortable making that call in earshot of the driver. If I had the temerity to do that, I’d just tell the driver to his face.

Solution? Well the bus operators themselves ought to provide an SMS number for us to silently report bad driver behavior for immediate followup. But I don’t trust voluntary participation. This is one realm where the FTA should step in.

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