With criticism of The Affordable Care Act’s website mounting, some want heads to roll for the “debacle” that is the roll-out, others are calling for the site to shut down, and some claim jokes about healthcare.gov’s failings are amusing. But the focus on the flaws of the system since its October 1 launch ignores an equally crucial fact.

via The Biggest Mistake in the Healthcare Site? Assuming Everyone Knows How to Use the Web | Eszter Hargittai.