EMI Tells Lawful Purchaser To Get Bent

Having seen this around the office and in Siva’s new book, I wanted to link to this piece from Harper’s Magazine.  A German customer writes to EMI, complaining that his newly purchased Toto CD can’t play because of copy-protection. EMI responds by insulting him, accusing him of supporting piracy, and by saying, “Should you legitimately have a playback problem with the CD that you complained about, we would ask that you specify the exact CD player model for us. The scenario you put forth–multiple players failing to play the CD–can only be the stuff of fairy tales, given our experiences.”  EMI’s letter concludes by telling him that they are going to force copy-protection onto consumers no matter what.  Read all of “Toto Recall.”

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