JP Rangaswami: When you don’t focus on the user, the user gets shafted.
That’s when the antecedent of you is a developer or a company that needs, by mission, to focus on users.
Such may not be the case, however, for deep infrastructure developers. This is why with Linux, for example, we draw a sharp distinction between kernel space and user space.
What happens in user space depends on what happens in kernel space, but user space doesn’t run development in kernel space. More about that here and here.
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