Not VRM. But a good reason for it.

From Broadband Reports:

  75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep’s keyboard, monitor and telephone. “Have I got your attention now?” asked the woman, who was arrested for disorderly conduct.


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