…for a website to be as unreliable as United’s.
Imagine running airplanes with the same level of reliability.
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But they do, I have more lost luggage on United than an other airline. Not only that the check in and transfer process has been subject to an outbreak of consultancy. If you are doing anything unusual then it can take an hour for them to sort it out and you miss connections (twice last year on round the world trips).
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Just tried to book a roundtrip ticket from LAX to SLC on the United Website. After searching for my flight and trying to pay for it I learned that the US site doesn’t accept my European Amex card. Digging around a bit on the site, I found out they had a Dutch version of the site!!! Great. The only problem is, it’s impossible to book a ticket because the site keeps telling me that my postal code (Dutch zip code) is wrong. Well, I really do know what that code is and I sure didn’t make any mistakes with it. Tried several ways to fill in the code, non worked…
So, off to Orbitz. Did the job for the flight I wanted in minutes. Even offered me a great hotel deal…
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Try this:
Try getting a real person to talk to when you attemtp to engage a covnersation with social networking platform operators like Linkedin and Facebook……impossible….
The users of the platforms have taken the medium and are using it to engage while the operators are treating it like any business treats its customers.
Get it?
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Actually, there is an excuse …
It reminds me of: “If GM had developed technology like Microsoft…”
Fortunately, Snopes has tracked down the details:
http://www.snopes.com/humor/jokes/autos.aspI’m very glad United puts its emphasis on aircraft maintenance, instead of website development. Now if we were willing to add another $20 to each ticket and earmark it “for website development” 😉
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Doc
1) Daughter just got screwed over on flight from Vancouver, son-in-law to be lost luggage (sorry) on flight from London.
Daughter decided to tell United that she’d rather fly Aeroflot!
2) NYTimes on frequent flyer mess:
http://www.nytimes.com/2008/01/13/business/13bug.html?_r=1&ref=business&oref=sloginSounds like VRM issue
Ciao
Chip
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