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‹ N for structure • Circling the drain ›
September 24, 2008 in Future, VRM | 3 comments
Chris Carfi: The customer really is in going to be in control. Deal with it.
Cousin Paul on September 24, 2008 at 8:15 am
we only wish
see today’s yesterday’s and tomorrow’s news
The Lovable Rogue on September 25, 2008 at 2:40 pm
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
Doc Searls on September 25, 2008 at 9:50 pm
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.
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@daddymention @Bitly Thanks! Why no more j.mp? That was handily short.
About 16 hours ago from Doc Searls's Twitter via Twitter Web Client
The market demand is clearly there. Also why I wrote j.mp/adripz and j.mp/bblp0p. twitter.com/lfriedberg/sta…
About 2 days ago from Doc Searls's Twitter via Twitter Web Client
Overheard: "Reality is a bubble."
About 2 days ago from Doc Searls's Twitter via Twitter for iPhone
@profcarroll Why trust the purveyors of what you don't want to help you not want it, when they obviously have no interest in doing so?
About 4 days ago from Doc Searls's Twitter via Twitter Web Client
@Bitly: Dislike the new UI. Way too gimmicky and fancy. Also, what happened to j.mp? Gone or just hidden as an option?
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