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‹ N for structure • Circling the drain ›
September 24, 2008 in Future, VRM | 3 comments
Chris Carfi: The customer really is in going to be in control. Deal with it.
Cousin Paul on September 24, 2008 at 8:15 am
we only wish
see today’s yesterday’s and tomorrow’s news
The Lovable Rogue on September 25, 2008 at 2:40 pm
I think that the sentiment holds value, but at the moment the customer doesn’t seem to realise just how much influence they actually have over the organisation. Although the social media has clearly empowered the consumer by reducing asymmetries of information and by facilitating conversation, I am sceptical as to whether the general populaton truly recognise this power yet. Until such a time, I think the majority of organisations will continue to belittle the customer by presenting themselves as superior.
Doc Searls on September 25, 2008 at 9:50 pm
Well, Cuz and TLR, that quote is exactly why Chris (source of the quote), yours truly and many others are working on VRM. No need to have faith. Either we’ll succeed or the status quo will prevail.
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@aral see doc.blog/2017/01/06/how…
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@jimfenton Selfish reason: so I can see if the links get clicked on, and when. Otherwise, I do take your points. I'm not a fan.
@MchlCCL @stroker @Peter_Levine @a16z It's about where dependencies lie, work gets done, who's in charge, & how: bit.ly/dstbftr
Also: @JoeAndrieu called this a decade ago in VRM: The user as point of integration. bit.ly/2jo3onO twitter.com/dsearls/status…
The distributed future is personal: bit.ly/dstbftr HTs: @Peter_Levine, @a16z, @agropper @VRM Yo @pmarca @NZN @aral @windley
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