This is @#$% insane.
I’m at the Lufthansa lounge in Boston’s Logan Airport, where T-Mobile provides wi-fi service, just like it provides wi-fi service in countless other places around the U.S., including (near as I can tell) most airports and airport lounges. The “welcome” page looks normal. I try to login. It doesn’t work. Then I notice that I can login as a “visitor” from T-Mobile USA. But I’m IN the @#$% USA. I pay T-Mobile $29something/month to use their @#$% service already in the U.S.A.
It’s bad enough that I have to pay $.18/minute to “roam” on T-Mobile when I’m overseas. But in the U.S.? Why? Because T-Mobile wants to shake down customers held captive by the conveniences of an airport lounge? I’m guessing. I don’t know.
Really, I don’t care if the lounge is operated by Lufthansa, and Lufthansa is a German airline, and they have their own deal with T-Mobile Deutschland, which treats this little outpost as some kind of consulate or whatever. I’m guessing that’s the reason, but I don’t know. I can only guess. What is clear is that The System is rigged to trap and shake down customers.
So I’m on with my Sprint datacard. It’s not free, but it’s also not T-Mobile. To its credit, Sprint hasn’t screwed me yet. T-Mobile has. It’s not much of a screw. Just $.18 per minute. But that’s $.18 more than I’m already willing to pay.
Let’s see. I’ve been with T-Mobile (and MobileStar before that) since MobileStar first began serving wi-fi to Starbucks customers. I forget what I paid, but let’s say it’s averaged $25/month since November 2001, or seven years. Comes to $2100.
“Life is for sharing”, T-Mobile’s slogan says.
I now plan to share less of my life, and my money, with T-Mobile.
If they want me back — and other customers like me — they’ll have to stop thinking like an old telco and start thinking like the Internet service company they’re going to become anyway.