Just got a survey from OMNI hotels, inquiring about my stay there during SXSW in Austin earlier this week. Here’s what I wrote under “Please provide more details on the missing amenity in your guest room. “:
|The wi-fi signal strength went up and down, and most of the time was unusable. Twice I was told that perhaps a “wi-fi bridge” could be given to me, but was told later that they were all loaned out. I was there four days during SXSW and really needed a solid network Internet connection. I asked every day if the problem was being resolved. It never was. On the last day they told me they had “escalated it to the manager.” I also had to join the loyalty program to get free wi-fi. A quibble: the sign-up survey’s question about newspaper preference suggested to me that a newspaper would be delivered outside the room door, which is customary in many hotels. I never saw one.|
Another quibble: the desk height was too high. This is standard in most hotels. Still, if you’re going to serve business customers, you should have a desk with a top that’s low enough to type comfortably on.
Otherwise it was a fine hotel. As I said before, I’d recommend it to people who don’t care about Internet service.
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