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‹ Futures of the Internet  •  What you see is what they buy ›

Matterings of Perspective

February 21, 2010 in Business, Call center hell, Ideas, VRM | Permalink

CRM & VRM, Figure & Ground is a long piece I put up today over at the ProjectVRM blog. It expands on Antagonyms, Social Circles and Chattering about VRM, an excellent post by Cliff Gerrish on his Echovar blog. Both frame in hopeful terms the prospects for CRM and VRM finding common ground.

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