October 2011

  • Need help with a Word bug

    I need help debugging this. The image on the left is a screenshot of Word 2011 bug effects that are standing in the path of a book am finishing. If you click on it you’ll go to a larger image with mouse-over notes explaining the problem, which I’ll detail here in slightly greater length. While… Continue reading

  • Circular quoting

    So I’m writing about financialization. Kevin Phillips‘ prophetic book on the subject, Bad Money, is open on my desk. (He published it in early 2007, in advance of The Crash.) But it doesn’t contain the definitional quote that I need. So I turn to Wikipedia. There, in the Financialization entry, we are treated to this… Continue reading

  • CRM and IIW

    It just occurred to me that everything being worked on at IIW is meaningful to CRM. I had been thinking that only the VRM stuff was meaningful, but I realize now that all the IIW stuff is, because — from a CRM perspective — it’s all about customer empowerment. And empowered customers are entities that CRM… Continue reading

  • The journey was the reward

    I was in the midst of late edits on The Intention Economy this afternoon, wondering if I should refer to Steve Jobs in the past tense. I didn’t want to, but I knew he’d be gone by the time the book comes out next April, if he wasn’t gone already. So I decided to make the changes,… Continue reading

  • Train tracking

    I just ran across some research I did in December 2008, while working on the 10th Anniversary edition of The Cluetrain Manifesto: Google Book Search results for cluetrain — 666[1] Google Book Search results for markets are conversations — 2610 Google Web Search results for cluetrain — 394,000 Results for Web searches for markets are conversations… Continue reading