To the internet giants, you’re not a customer. You’re just another user. — Yahoo, Microsoft, Google et al don’t really offer ‘free’ email and it’s naive to expect any form of customer service from them, by John Naughton in The Guardian
Monster gas cloud could unveil Milky Way’s black-hole hub, in Physics World.
Exclusive Testimony on Unlocking: Beware Cellphone Companies’ ‘Red Herring’ by Derek Khanna in Wired.
Asked @AppleSupport about why its reservation system for stores seemed not to be working. Needed to make an appointment for a crashy laptop. (Finally got through.) Meanwhile, interesting that both @AppleSupport and @TheAppleInc seem to be kinda thin on Twitter.
Senators: NSA Phone Sweeping has been going on since 2007, by Alexander Bolton in The Hill
Majority Views NSA Phone Tracking as Acceptable Anti-terror Tactic: Public Says Investigate Terrorism, Even If It Intrudes on Privacy, in Pew Research Center for People and the Press. Yes, but the majority doesn’t publish or dissent.
Spy agencies have turned our digital lives inside out. We need to watch them, by Ronald Deibert in The Globe and Mail.
FLAC Gets First Update in 6 Years, in Slashdot.