Economically speaking, the American health care system is not built for patients, because patients aren’t the ones paying for it directly. Insurance companies are.
See, health care in the U.S. is mostly a B2B business. It is only B2C where insurance doesn’t cover expenses to the patient. And even then, insurance still often pays for it when patients can’t, don’t or both.
Over the decades, the U.S. health care industry has matured, so to speak, into an interlocked cabal of insurance companies, kieretsus of hardware, software and service providers, and captive regulators of both.
And because the system is mostly disconnected from the controlling effects of direct accountability to patients, costs and inefficiencies within the system have grown out of control. To say the least of it.
We tend to make this mistake whenever we conflate customers and consumers in contexts where their roles are separate and distinct. We do this most commonly in businesses that offer B2C services paid for in a B2B way. The split between the two is real, but treated as if it is not. Thus we have companies going on about how much they care about their consumers, users or patients, when those persons have no direct economic influence over what they get from those companies.
Companies with internal splits between their customers and consumers tend to be blind to what it’s consumers actually want or need — or can bring to the market’s table on their own — because money comes from somewhere else.
I’ve seen this for decades in commercial broadcasting, and with publishers whose primary customers are advertisers rather than those who “consume” what is now called “content” (as if it were nothing more than container cargo), even if those consumers in some cases (such as with newspapers and magazines) are paying subscribers. The primary customers are still advertisers and their agents.
I’m seeing it today in the cabal of perpetrators and beneficiaries of the four dimensional shell game that online advertising has become. This is why its members, all B2B businesses, miss the clear signal “users,” “consumers” and “the audience” are sending with ad blocking and tracking protection.
The only way we can begin to fix the U.S. health care system is by making patients as powerful and engaging as they would be if they were full-fledged customers of the care they receive, rather than mere consumers of services. And this can only begin with better ways for each of us to take control of our own health care data (which is valuable to those services), and how it is used by services mostly paid for by others.
The best approach I have seen so far to this challenge is HIE of One, a project of two MDs, Adrian Gropper and Michael Chen. HIE stands for Health Information Exchange, which Adrian and Michael describe as “a patient-centered health record based on the FHIR and HEART interoperability standards.”
If you’re a developer, and you care about the health of your self, your friends and family, and the human species, I highly recommend stepping up and stepping in. I can’t think of any #VRM project with more leverage on the good of the world—as well as one country’s most essential yet fucked-up service economy.
The correct answer is neither. Nobody’s experience is “owned” by somebody else.
True, somebody else may cause a person’s experience to happen. But causing isn’t the same as owning.
We own our selves. That includes our experiences.
This is an essential distinction. For lack of it, both mobile operators and advertisers are delusional about their customers and consumers. (That’s an important distinction too. Operators have customers. Advertisers have consumers. Customers pay, consumers may or may not. That the former also qualifies as the latter does not mean the distinction should not be made. Sellers are far more accountable to customers than advertisers are to consumers.)
It’s interesting that Unlockd’s survey shows almost identically high levels of delusion by advertisers and operators…
85% of advertisers and 82% of operators “think the mobile ad experience is positive for end users”
3% of advertisers and 1% of operators admit “it could be negative”
Of the 85% of advertisers who think the experience is positive, 50% “believe it’s because products advertised are relevant to the end user”
“the reasons for this opinion is driven from the belief that users are served detail around products that are relevant to them.”
47% of consumers think “the mobile phone ad experience (for them) is positive”
39% of consumers “think ads are irrelevant
36% blame “poor or irritating format”
40% “believe the volume of ads served to them are a main reason for the negative experience”
Years ago, when I consulted BT, JP Rangaswami (@jobsworth), then BT’s Chief Scientist, told me phone companies’ core competency was billing, not communications. Since those operators clearly wish to be in the “content” business now, and to make money the same way print and broadcast did for more than a century, it makes sense that they imagine themselves now to be one-way conduits for ad-fortified content, and not just a way people and things (including the ones called products and companies) can connect to each other.
The FCC and other regulators need to bear this in mind as they look at what operators are doing to the Internet. I mean, it’s good and necessary for regulators to care about neutrality and privacy of Internet services, but a category error is being made if regulators fail to recognize that the operators want to be “content distributors” on the models of commercial broadcasting (funded by advertising) and the post office (funded by junk mail, which is the legacy model of today’s personalized direct response advertising online).
I also have to question how consumers were asked by this survey about their mobile ad experiences. Let me see a show of hands: how many here consider their mobile phone ad experience “positive?” Keep your hands down if you are associated in any way with advertising, phone companies or publishing. When I ask this question, or one like it (e.g. “Who here wants to see ads on their phone?”) in talks I give, the number of raised hands is usually zero. If it’s not, the few parties with raised hands offer qualified responses, such as, “I’d like to see coupons when I’m in a store using a shopping app.”
Another delusion of advertisers and operators is that all ads should be relevant. They don’t need to be. In fact, the most valuable ads are not targeted personally, but across populations, so large populations can become familiar with advertised products and services.
It’s a simple fact that branding wouldn’t exist without massive quantities of ads being shown to people for whom the ads are irrelevant. Few of us would know the brands of Procter & Gamble, Unilever, L’Oreal, Coca-Cola, Nestlé, General Motors, Volkswagen, Mars or McDonald’s (the current top ten brand advertisers worldwide) if not for the massive amounts of money those companies spend advertising to people who will never buy their products but will damn sure known those products’ names. (Don Marti explains this well.)
A hard fact that the advertising industry needs to face is that there is very little appetite for ads on the receiving end. People put up with it on TV and radio, and in print, but for the most part they don’t like it. (The notable exceptions are print ads in fashion magazines and other high-quality publications. And classifieds.)
Appetites for ads, and all forms of content, should be consumers’ own. This means consumers need to be able to specify the kind of advertising they’re looking for, if any.
Even then, the far more valuable signal coming from consumers is (or will be) an actual desire for certain products and services. In marketing lingo, these signals are qualified leads. In VRM lingo, these signals are intentcasts. With intentcasting, the customers do the advertising, and are in full control of the process. And they are no longer mere consumers (which Jerry Michalskicalls “gullets with wallets and eyeballs”).
So it would be far more leveraged for operators to work with those companies than with advertising systems so disconnected from reality that they’ve caused hundreds of millions of people to block ads on their mobile devices — and are in such deep denial of the market’s clear messages that they deny the legitimacy of a clear personal choice, misdirecting attention toward the makers of ad blocking tools, and away from what’s actually happening: people asserting power over their own lives and private spaces (e.g. their browsers) online.
If companies actually believe in free markets, they need to believe in free customers. Those are people who, at the very least, are in charge of their own experiences in the networked world.
In order to aim addressable TV spots to those voters, the campaigns provide a list of the individual voters they want to target to Cablevision or satellite providers DirecTV and Dish. That list is matched against each provider’s customer database and ads are served to the matching households. Because voter data includes actual names and addresses, the same information the TV providers have for billing purposes, they readily can match up the lists.
Speaking as a Dish Network customer—and as a sovereign human being—I don’t want to be an “addressable target” of any advertising—and I already feel betrayed.
I don’t care what measurable results “addressable” or “precision” targeting gets for those who practice it. The result that matters is that I’m pissed to know that my provider has sold me out to advertisers putting crosshairs on me and my family. Same goes for other viewers who get creeped out when they see that an ad on TV is just for them and not for everybody watching the show.
It should be obvious by now that people hate being tracked like animals and shot with digital blow-guns by advertisers. The feedback has been loud and clear.
Make no mistake: addressable targeting is disrespectful to both its targets and the very media respectful advertising has supported for the duration. For a gut-check on that, ask if anybody wants it. Make it opt-in. Don’t just take advantage of whatever data collection has been done, surely without express permission from individual customers.
What’s at stake now for the industry is the survival of whatever remains of advertising’s value as a contribution to business and culture. The only reason the industry can’t see that fact, which ought to be obvious, is that it’s driving drunk on digital kool-aid.
Yesterday morning, while I was making curtados in the kitchen, I was also trying to listen to the radio. The station was WNYC, New York’s main public radio station. The program at the time was This American Life. Since the espresso machine is noisy when extracting coffee or steaming milk, I kept looking for the pause button on the radio—out of habit. That’s because pausing is a feature present on the radio and podcasting apps on my phone and other mobile devices scattered around the house, all of which I tend to use for radio listening more than I use an actual radio.
So I decided to open TuneIn on my phone. TuneIn has been around for almost as long as we’ve had iPhones and Androids. It started as a way to play radio stations from all over the world, but has since broadened into “100,000+ live radio stations, plus on-demand content like podcasts & shows.” These are listed on its home screen in what I gather is something between a reverse chronological order list of stations I’ve listened to in the past, and the app’s best (yet wrong) guess of what I might want, or what that they want to promote… or I dunno. It’s hard to tell.
In other words, the app is now something of a pain, because if you want to listen to a radio station that’s not on its home page list, your easiest choice is to look it up, which takes time. Even if you “favorite” it, the best-guesswork (or whatever it is) system on the Home page buries what you want down the list somewhere among on-demand shows and podcasts (I’m guessing that’s what it is), none of which I have listened to once through the app.
Anyway, I found WNYC after awhile, and continued listening on the phone’s little speaker, hitting pause with my wet fingers while going through cutado-making routines.
While I was doing that, and thinking about how TuneIn is still the best of its breed (of tunes-every-station apps), and how all apps are works-in-progress, changing countless times over their life spans—and nearly all seem to be trying to do too much—this metaphor came to mind:
Mobile devices are just hors d’oeuvre trays, and apps are just hors d’oeuvres. Appetizers, not dinner. And nobody knows how to make dinner yet. Or even a dining room table.
So the kitchen just keeps serving up variations on the same old things. With radio it’s a mix of live stations, shows on their own, “on demand” shows or segments, podcasts and appeals to subscribe to a premium service. Weather, transit, fitness, news, photography, social… most of them evolve along similar broadening paths, trying along the way to lock you into their system.
The competition is good to have, and lots of good things happen on the platforms (or we wouldn’t use them so much), but the whole mess is also getting stale. Walled-garden platforms and apps from garden-run stores are now the box nobody seems to be thinking outside of.
We need something else for dinner. We also need a table to set it on, and utensils to eat it with. And none of those, I sense, are more than barely implicit in the hors d’oeuvres we’re chowing down now, or the trays they come on.
Even though Fort Lee and Manhattan are only a mile apart, it has always been a toll call between the two over a landline. Even today. (Here, look it up.) That’s why, when I was growing up not far away, with the Manhattan skyline looming across the Hudson, we almost never called over there. It was “long distance,” and that cost money.
There were no area codes back then, so if you wanted to call long distance, you dialed 0 (“Oh”) for an operator. She (it was always a she) would then call the number you wanted and patch it through, often by plugging a cable between two holes in a “switchboard.”
Toll-free calls could be made only to a few dozen local exchanges listed in the front of your phone book. Calls to distant states were even more expensive, and tended to sound awful. Calls outside the country required an “overseas operator,” were barely audible, and cost more than a brake job.
That’s why, to communicate with our distant friends and relatives, we sent letters. From 1932 to 1958, regular (“first class”) letters required a 3¢ stamp. This booked passage for the letter to anywhere in the country, though speeds varied with distance, since letters traveled most of the way in canvas bags on trains that shuttled between sorting centers. So a letter from New Jersey to North Carolina took three or four days, while one to California took a week or more. If you wanted to make letters travel faster, you bought “air mail” stamps and put them on special envelopes trimmed with diagonal red and blue stripes. Those were twice the price of first class stamps.
The high cost of distance for telephony and mail made sense. Farther was harder. We knew this in our bodies, in our vehicles, and through our radios and TVs. There were limits to how far or fast we could run, or yell, or throw a ball. Driving any distance took a sum of time. Even if you drove fast, farther took longer. Signals from radio stations faded as you drove out of town, or out of state. Even the biggest stations — the ones on “clear” channels, like WSM from Nashville, KFI from Los Angeles and WBZ from Boston — would travel hundreds of miles by bouncing off the sky at night. But the quality of those signals declined over distance, and all were gone when the sun came up. Good TV required antennas on roofs. The biggest and highest antennas worked best, but it was rare to get good signals from more than a few dozen miles away.
All our senses of distance are rooted in our experience of space and time in the physical world. So, even though telephony, shipping and broadcasting were modern graces most of our ancestors could hardly imagine, old rules still applied. We knew in our bones that costs ought to vary with the labors and resources required. Calls requiring operators should cost more than ones that didn’t. Heavier packages should cost more to ship. Bigger signals should require bigger transmitters that suck more watts off the grid.
A world without distance
Everything I just talked about — telephony, mail, radio and TV — are in the midst of being undermined by the Internet, subsumed by it, or both. If we want to talk about how, we’ll have nothing but arguments and explanations. So let’s go instead to the main effect: distance goes away.
On the Net you can have a live voice conversation with anybody anywhere, at no cost or close enough. There is no “long distance.”
On the Net you can exchange email with anybody anywhere, instantly. No postage required.
On the Net anybody can broadcast to the whole world. You don’t need to be a “station” to do it. There is no “range” or “coverage.” You don’t need antennas, beyond the unseen circuits in wireless devices.
I’ve been wondering for a long time about how we ought to conceive the non-thing over which this all happens, and so far I have found no improvements on what I got from Craig Burton in an interview published in the August 2000 issue of Linux Journal:
Doc: How do you conceive the Net? What’s its conceptual architecture?
Craig: I see the Net as a world we might see as a bubble. A sphere. It’s growing larger and larger, and yet inside, every point in that sphere is visible to every other one. That’s the architecture of a sphere. Nothing stands between any two points. That’s its virtue: it’s empty in the middle. The distance between any two points is functionally zero, and not just because they can see each other, but because nothing interferes with operation between any two points. There’s a word I like for what’s going on here: terraform. It’s the verb for creating a world. That’s what we’re making here: a new world.
A world with no distance. A Giant Zero.
Of course there are many forms of actual distance at the technical and economic levels: latencies, bandwidth limits, service fees, censors. But our experience is above those levels, where we interact with other people and things. And the main experience there is of absent distance.
We never had that experience before the Internet showed up in its current form, about twenty years ago. By now we have come to depend on absent distance, in countless ways that are becoming more numerous by the minute. The Giant Zero is a genie that is not going back in the old bottle, and also won’t stop granting wishes.
Not all wishes the Giant Zero grants are good ones. Some are very bad. What matters is that we need to make the most of the good ones and the least of the bad. And we can’t do either until we understand this new world, and start making the best of it on its own terms.
The main problem is that we don’t have those terms yet. Worse, our rhetorical toolbox is almost entirely native to the physical world and misleading in the virtual one. Let me explain.
Distance is embedded in everything we talk about, and how we do the talking. For instance, take prepositions: locators in time and space. There are only a few dozen of them in the English language. (Check ‘em out.) Try to get along without over, under, around, through, beside, along, within, on, off, between, inside, outside, up, down, without, toward, into or near. We can’t. Yet here on the Giant Zero, everything is either present or not, here or not-here.
Sure, we are often aware of where sites are in the physical world, or where they appear to be. But where they are, physically, mostly doesn’t matter. In the twenty years I’ve worked for Linux Journal, its Web server has been in Seattle, Amsterdam, somewhere in Costa Rica and various places in Texas. My own home server started at my house in the Bay Area, and then moved to various Rackspace racks in San Antonio, Vienna (Virginia) and Dallas.
While it is possible for governments, or providers of various services, to look at the IP address you appear to be using and either let you in or keep you out, doing so violates the spirit of the Net’s base protocols, which made a point in the first place of not caring to exclude anybody or anything. Whether or not that was what its creators had in mind, the effect was to subordinate the parochial interests (and businesses) of all the networks that agreed to participate in the Internet and pass data between end points.
The result was, and remains, a World of Ends that cannot be fully understood in terms of anything else, even though we can’t help doing that anyway. Like the universe, the Internet has no other examples.
This is a problem, because all our speech is metaphorical by design, meaning we are always speaking and thinking in terms of something else. According to cognitive linguistics, every “something else” is a frame. And all frames are unconscious nearly all the time, meaning we are utterly unaware of using them.
For example, time is not money, but it is like money, so we speak about time in terms of money. That’s why we “save,” “waste,” “spend,” “lose,” “throw away” and “invest” time. Another example is life. When we say birth is “arrival,” death is “departure,” careers are “paths” and choices are “crossroads,” we are thinking and speaking about life in terms of travel. In fact it is nearly impossible to avoid raiding the vocabularies of money and travel when talking about time and life. And doing it all unconsciously.
These unconscious frames are formed by our experience as creatures in the physical world. You know why we say happy is “up” and sad is “down”? Or why we compare knowledge with “light” and ignorance with “dark”? It’s because we are daytime animals that walk upright. If bats could talk, they would say good is dark and bad is light.
Metaphorical frames are not only unconscious, but complicated and often mixed. In Metaphors We Live By, George Lakoff and Mark Johnson point out that ideas are framed in all the following ways: fashion (“old hat,” “in style,” “in vogue”), money (“wealth,” “two cents worth, “treasure trove”), resources (“mined a vein,” “pool,” “ran out of”), products (“produced,” “turning out,” “generated”), plants (“came to fruition,” “in flower,” “budding”), and people (“gave birth to,” “brainchild,” “died off”).
Yet none of those frames is as essential to ideas as what Michael Reddy calls the conduit metaphor. When we say we need to “get an idea across,” or “that sentence carries little meaning,” we are saying that ideas are objects, expressions are containers, and communications is sending.
So let’s look at the metaphorical frames we use, so far, to make sense of the Internet.
When we call the Internet a “medium” through which “content” can “delivered” via “packets” we “uploaded,” “downloaded” between “producers” and “consumers” through “pipes,” we are using a transport frame.
When we talk about “sites” with “domains” and “locations” that we “architect,” “design,” “build” and “construct” for “visitors” and “traffic” in “world” or a “space: with an “environment,” we are using a real estate frame.
When we talk about “pages” and other “documents” that we “write,” “author,” “edit,” “put up,” “post” and “syndicate,” we are using a publishing frame.
When we talk about “performing” for an “audience” that has an “experience: in a “venue,” we are using a theater frame.
And when we talk about “writing a script for delivering a better experience on a site,” we are using all four frames at the same time.
Yet none can make full sense of the Giant Zero. All of them mislead us into thinking the Giant Zero is other than what it is: a place without distance, and lots of challenges and opportunities that arise from its lack of distance.
Terraforming The Giant Zero
William Gibson famously said “the future is already here, it’s just not evenly distributed.” Since The Giant Zero has only been around for a couple decades so far, we still have a lot of terraforming to do. Most of it, I’d say.
So here is a punch list of terraforming jobs, some of which (I suspect) can’t be done in the physical world we know almost too well.
Cooperation. Getting to know and understand other people over distances was has always been hard. But on The Giant Zero we don’t have distance as an excuse for doing nothing, or for not getting to know and work together with others. How can we use The Giant Zero’s instant proximity to overcome (and take advantage) of our differences, and stop hating The Other, whoever they may be?
Privacy. The Giant Zero doesn’t come with privacy. Nor does the physical world. But distance alone gives some measure of privacy in the physical world. We also invented clothing and shelter as privacy technologies thousands of years ago, and we have well developed manners for respecting personal boundaries. On The Giant Zero we barely have any of that, which shouldn’t be surprising, because we haven’t had much time to develop them yet. In the absence of clothing, shelter and boundaries, it’s ridiculously easy for anyone or anything to spy our browsings and emailings. (See Privacy is an Inside Job for more on that, and what we can do about it.)
Personal agency. The original meaning of agency (derived from the Latin word agere, meaning “to do”), is the power to act with full effect in the world. We lost a lot of that when Industry won the Industrial Revolution. We still lose a little bit every time we click “accept” to one-sided terms the other party can change and we can’t. We also lose power every time we acquiesce to marketers who call us “assets” they “target,” “capture,” “acquire,” “manage,” “control” and “lock in” as if we were slaves or cattle. In The Giant Zero, however, we can come to the market as equals, in full control of our data and able to bring far more intelligence to the market’s table than companies can ever get through data gathered by surveillance and fed into guesswork mills that: a) stupidly assume that we are always buying something and b) still guess wrong at rates that round to 100% of the time. All we need to do is prove that free customers are more valuable than captive ones — to the whole economy. Which we can if we build our own tools for both independence and engagement. (Which we are.)
Politics and governance. Elections in democratic countries have always been about sports: the horse race, the boxing ring, the knockout punch. The Internet changes all that in many ways we already know and more we don’t. But what about governance? What about direct connections between citizens and the systems that serve them? The Giant Zero exists in all local, state, national and global government contexts, waiting to be discovered and used. And how should we start thinking about laws addressing an entirely new world we’ve hardly built and are years away from understanding fully (if we ever will)? In a new world being terraformed constantly, we risk protecting yesterday from last Thursday with laws and regulations that will last for generations — especially when we might find a technical solution next Tuesday to last Thursday‘s problems.
Economics. What does The Giant Zero in our midst mean for money, accounting and everything in Econ 101, 102 and beyond? Today we already have Bitcoin and its distributed ledger, the block chain. Both are only a few years old, and already huge bets are being made on their successes and failures. International monetary systems, credit payment and settlement mechanisms are also challenged by digital systems of many kinds that are zero-based in several different meanings of the expression. How do we create economies that are both native to The Giant Zero and respectful of the physical world it cohabits?
The physical world. We live in an epoch that geologists are starting to call the Anthropocene, because it differs from all that preceded it in one significant way: it is altered countless ways by human activity. At the very least, it is beyond dispute that our species is, from the perspective of the planet itself, a pestilence. We raid it of irreplaceable substances deposited by life forms (e.g. banded iron) and asteroid impacts (gold, silver, uranium and other heavy metals) billions of years ago, and of the irreplaceable combustible remains of plants and animals cooked in the ground for dozens to hundreds of millions of years. We fill the planet’s air and seas with durable and harmful wastes. We wipe out species beyond counting, with impunity. We have littered space with hundreds of thousands of pieces of orbiting crap flying at speeds ten times faster than bullets. The Giant Zero can’t reverse the damage we’ve caused, or reduce our ravenous appetites for more of everything our species selfishly calls a “resource.” But it puts us in the best possible position to understand and deal with the problems we’re causing.
I could go on, but I’d rather put another question to those of you who have made it to the end of this post: Should The Giant Zero be a book? I’m convinced of the need for it and have a pile of material already. Studying all this has also been my focus for a decade as a fellow with the Center for Information Technology and Society at UCSB. But I still have a long way to go.
If pressing on is a good idea, I could use some help thinking it through and pulling materials together. If you’re interested, let me know. No long distance charges apply.
This piece is copied over from this one in Medium, and is my first experiment in publishing first there and second here. Both are expanded and updated from a piece published at publius.cc on May 16, 2008. The drawing of the Internet is by Hugh McLeod. Other images are from Wikimedia Commons.
You won’t find an AM radio in a Tesla Model X. You also won’t find it in other electric cars, such as the BMW i3. One reason is that AM reception is trashed by electrical noise, which computing things constantly cause. Another is that the best AM reception requires a whip antenna outside the car: the longer the better. These days car makers hide antennas in windows and little shark fins on the roof. Another is that car makers have been cheaping out on the chips used in their AM radios for years, and the ones in home radios are even worse.
Demand for AM has been waning for decades anyway. AM doesn’t sound as good as FM or digital streams on laptops and mobile things. (Well, it can sound good with HD Radio, but that’s been a non-starter on both the transmitting and receiving sides for many years.) About the only formats left on AM that get ratings in the U.S. are sports and news, and sports ismovingto FM too, even though coverage on FM in some markets, relatively speaking, sucks. (Compare WFAN/660am and 101.9fm, which simulcast.)
In Europe, AM is being clear-cut like a diseased forest. Norway ended AM broadcasting a while back. Germany killed all AM broadcasting at end of last year, just a few days ago. The American AFN (Armed Forces Network), which I used to love listening to over its 150,000-watt signal on 873Khz from Frankfurt, is also completely gone on AM in Germany. All transmitters are down. The legendary Marnach transmitter of Radio Luxembourg, “planet Earth’s biggest commercial radio station,” also shut down when 2016 arrived. Europe’s other AM band, LW or longwave, is also being abandoned. The advantage of longwave is coverage. Signals on longwave spread over enormous territories, and transmitters can run two million watts strong. But listening has gone steadily down, and longwave is even more vulnerable to electrical noise than MW. And running megawatt transmitters is expensive. So now Germany’s monster signal at 153KHz is gone, and France’s at 162KHz (one of 2 million watt ones) is due to go down later this year. All that’s keeping BBC’s landmark Radio 4 signal going on 198KHz is a collection of giant vacuum tubes that are no longer made. Brazil is moving from AM to FM as well. For an almost daily report on the demise of AM broadcasting around the world, read MediumWave News.
Sure, there’s still plenty of over-the-air listening. But ask any college kid if he or she listens to over-the-air radio. Most, in my experience anyway, say no, or very little. They might listen in a car, but their primary device for listening — and watching video, which is radio with pictures — is their phone or tablet. So the Internet today is doing to FM what FM has been doing to AM for decades. Only faster.
Oh, and then there’s the real estate issue. AM/MW and LW transmission requires a lot of land. As stations lose value, often the land under their transmitters is worth more. (We saw this last year with WMAL/630 in Washington, which I covered here.) FM and TV transmission requires height, which is why their transmitters crowd the tops of buildings and mountains. The FCC is now auctioning off TV frequencies, since nearly everybody is now watching TV on cable, satellite or computing devices. And at some point it becomes cheaper and easier for radio stations, groups and networks to operate servers than to pay electricity and rent for transmitters.
This doesn’t mean radio goes away. It just goes online, where it will stay. It’ll suck that you can’t get stations where there isn’t cellular or wi-fi coverage, but that matters less than this: there are many fewer limits to broadcasting and listening online, obsoleting the “station” metaphor, along with its need for channels and frequencies. Those are just URLs now.
On the Internet band, anybody can stream or podcast to the whole world. The only content limitations are those set by (or for) rights-holders to music and video content. If you’ve ever wondered why there’s very little music on podcasts (they’re almost all talk), it’s because “clearing rights” for popular — or any — recorded music for podcasting ranges from awful to impossible. Streaming is easier, but no bargain. To get a sense of how complex streaming is, copyright-wise, dig David Oxenford’s Broadcast Law Blog. If all you want to do is talk, however, feel free, because you are. (A rough rule: talk is cheap, music is expensive.)
The key thing is that radio will remain what it has been from the start: the most intimate broadcast medium ever created. And it might become even more intimate than ever, once it’s clear and easy to everyone that anyone can do it. So rock on.
To stay on the air, WMAL will need to find replacement acreage, somewhere that allows the signals … to cross as much of the Metro area as possible, meaning it will have to be northwest of town. For that Cumulus will need to either buy land out that way, or co-site with some other station already operating there.
The only two stations with transmitters out there are WTEM (“ESPN 980″) and WSPZ, both sports stations (on 980 and 570 respectively) and owned by Red Zebra Broadcasting (in which the main stakeholders are also those of the Washington Redskins)…
Of those, WSPZ’s site looks like it has more room. It’s in Germantown, about 22 miles from downtown Washington, more than twice the distance from downtown Washington as WMAL’s current site. I suspect the signal patterns could be “tightened” to concentrate energy toward Washington, though, and that might help. But ground conductivity — which matters hugely for AM signals — is poor in Maryland and Virginia, which is one reason AM stations there tend to suck in the ratings.
Now comes word that Cumulus plans to use the WSPZ/570 site. Here are the dayand night signal applications to the FCC. The day power will be the same as at the current site: 10000 watts. But the night power will be only 2700 watts, rather than the current 5000 watts. As I expected, the signals both day and night are “tightened” to a headlight beam shining toward the District. The day signal is on the left and the night signal on the right. (Source: fccinfo.com)
WSPZ has similar day and night patterns, at 5000 and 1000 watts, using the same four towers.
Here is how Radio-Locator.com sees WSPZ’s day and night patterns. Since the two stations are close in frequency (which greatly affects propagation: lower on the dial is better), expect WMAL’s coverage to be about the same as WSPZ’s.
In Snow on the Water I wrote about the ‘low threshold of death” for what media folks call “content” — which always seemed to me like another word for packing material. But its common parlance now.
For example, a couple days ago I heard a guy on WEEI, my fave sports station in Boston, yell “Coming up! Twenty-five straight minutes of content!”
Still, it’s all gone like snow on the water, melting at the speed of short term memory decay. Unless it’s in a podcast. And then, even if it’s saved, it’ll still get flushed or 404’d in the fullness of time.
So I think about content death a lot.
Back around the turn of the millennium, John Perry Barlow said “I didn’t start hearing the word ‘content’ until the container business felt threatened.” Same here. But the container business now looks more like plumbing than freight forwarding. Everything flows. But to where?
My Facebook timeline, standing in the vertical, looks like a core sample of glacier ice, drilled back to 1947, the year I showed up. Memory, while it lasts, is of old stuff which in the physical world would rot, dry, disintegrate, vanish or lithify from the bottom up.
But here we are on the Web, which was designed as a way to share documents, not to save them. It presumed a directory structure, inherited from Unix (e.g. domain.something/folder/folder/file.html). Amazingly, it’s still there. Whatever longevity “content” enjoys on the Web is largely owed to that structure, I believe.
But in practice most of what we pile onto the top of the Web is packed into silos such as Facebook. What happens to everything we put there if Facebook goes away? Bear in mind that Facebook isn’t even yet a decade old. It may be huge, but it’s no more permanent than a sand dune. Nothing on the Web is.
Everything on the Web, silo’d or not, flows outward from its sources like icebergs from glaciers, melting at rates of their own.
The one exception to that rule is the Internet Archive, which catches as much as it can of all that flow. Huge thanks to Brewster Kahle and friends for giving us that.
Anyway, just wanted to share some thoughts on digital mortality this morning.
When the Los Angeles Clippers open their first game at home this season, I want them to pause and celebrate their original franchise player: Bob Kauffman, the team’s all-star center for its first three seasons, when they were the Buffalo Braves.
Bob was an amazing player to watch, a privilege I enjoyed often as fellow student at Guilford College. Guilford was nowhere before Bob arrived and a powerhouse by the time he left. Same went for the Braves.
Kauffman scored 2,570 points on 64 percent field-goal shooting and collected 1,801 rebounds in his 113-game career, all current school standards. He also holds Guilford marks for career scoring average (22.7 ppg.), single-game rebounds (32), single-season rebounds (698, 1967-68), career rebounding average (15.9), career field goals (943), single-season field goal percentage (.712, 1967-68), single-season free throws (273, 1966-67), career free throws (684) and single-season free-throw attempts (344, 1966-67).
Great stats, but none suggest how tough and intimidating Bob was as a player. I remember watching one Braves game against the Celtics on TV, pleased when the announcer said Bob was the only center in the NBA who knew how to play Boston’s Dave Cowens, straight up. Amazingly, I just found an account of what followed, in 30 Things About Dave Cowens:
…he slugged Guilford’s Bob Kauffman, appropriately nicknamed “Horse,” at the foul line, then patiently waited for Kauffman to swing back. Kauffman hit Cowens so hard Cowens finished the game wearing an eye patch.
And yet he was totally generous: a consummate team player. I remember Bob McAdoo’s first game with the Braves, against the Knicks at Madison Square Garden. Bob grabbed an offensive board he could have put right back in; but instead he kicked it out to the rookie, so the kid could get off his first pro shot.
Bob’s pro career started as what today we’d call a lottery pick: he was taken third in the 1968 draft by the Seattle Supersonics (now the Oklahoma City Thunder) behind future Hall-of-Famers Elvin Hayes and Wes Unseld. But the Sonics didn’t know what to do with Bob. Nor did the Chicago Bulls, where he played the next year.
In the Braves’ first season of 1970-71, Kauffman averaged 20.4 points, 10.7 rebounds and 4.5 assists. He averaged 18.9 points and 10.2 rebounds in ’71-72 and 17.5 points and 11.1 rebounds in ’72-73. He made the Eastern all-stars in all three seasons for Buffalo teams that lost 60 games.
As his daughter Lara put it to Jerry, Bob left his heart in Buffalo:
“The Buffalo fans from all over, people who moved to Atlanta or wherever I go, they all remember my dad,” Lara Kauffman said. “What people remembered about my dad was he played very blue-collar. I think he was sort of a reflection of a lot of people in the Buffalo community the way he played. He wouldn’t back down from anybody. He played against Lew Alcindor at the time. He matched up against Wilt Chamberlain. My dad would go head-to-head with those guys.
“He was undersized. He was 6-8 and played a face-up game. But because he was so physical, oftentimes he would match up against the toughest player. He would go toe-to-toe with them. I think his style of play reflected Buffalo a lot. He was a hard-working player. Every timeout, he ran off the court. He was the first to the bench.
“He tried to set a good example of hard work and play,” his daughter added. “If my dad had a late night the night before with the guys, he was up at 5 a.m. running six miles. He never stopped. He was just a committed athlete. He was also a gentleman. He would sign autographs. He had all the patience in the world with the fans. They were important to him. He never treated people as second-class. He always had time for them.”
And that’s how I remember him as well. Back at Guilford, there wasn’t a bigger man on campus than Bob, yet he was sweet and friendly with everybody.
Bob’s career as a player was sadly short. Hip problems forced him to retire at 28, from the Atlanta Hawks. After that he coached the Detroit Pistons for a year and then returned to the Hawks’ front office before leaving the game for other work. (If memory serves, Bob was the GM for Detroit when they hired Dick Vitale as coach.)
My favorite testimony to Bob’s value as a player was uttered by his coach at Guilford, Jerry Steele. After Guilford’s play-by-play announcer told Jerry that Catawba College guard Dwight Durante (“the best 3-point shooter you never saw“) appeared that week in a Sports Illustrated piece, Jerry replied, in his usual slow drawl, “Well, Dwight Durante may have his picture in Sports Illustrated, but I’ve got Bob Kauffman’s picture in my bedroom.”
After a respectable run in undergraduate college basketball and baseball, Scheer graduated from Marquette Law School and began a career in a small law firm in Greensboro. After realizing that his desire to litigate cases would likely be unrealized due to the size of the firm, he visited Guilford College and asked to be slated to broadcast basketball and football games – a passion he had indulged in graduate school.
Scheer had made fast friends with many in the sports community when opportunity knocked. According to Scheer, “Guilford was embarking upon an aggressive, small college basketball campaign, largely driven by star player, Bob Kauffman. I had announced his college career, and once he found himself in demand by two competing leagues, he asked me to represent him for his contract negotiations.”
Scheer elaborates, “In 1968, agents were unheard of. Knowing I was a lawyer, Bob asked me to represent him.” He jokes, “I am sure I left the poor guy quite a bit of money on the table! But, really, the experience introduced me into the world of sports and business; I was hooked.”
Not surprisingly, his work ethic and comfortable personality helped to foster a good rapport with team owners, and he was asked to interview for the position of assistant to the commissioner of the NBA.
Recalls Scheer, “The NBA commissioner at the time, Walter Kennedy, told me after my third interview that he liked me and thought I was a great candidate, but the job was going to ‘the other guy.’ At the time I was content with that. I had had that 15 minutes of glory and was happy to go back to my small North Carolina law firm. But months later he called back and told me the other candidate declined the position, and asked if I would like to be reconsidered. It was a dream come true. I moved to New York and began my indoctrination into the game. There, my sports career started.”
The best lives have the best consequences. I’d like one of Bob’s to be a celebration of his place as the Clippers founding all-star — who also happened to be a four-star dad.
Disparition de l’ancien All-Star Bob Kauffman. (Translates as “Disappearance of former All-Star Bob Kauffman.” Includes a video montage of Bob’s plays. Most are jump shots. We need to see more of his blocks, his windmill dunks, his frightening rebounds, his solid picks and wicked defense.)