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So I did some research, and Boston wins, big:

Boston 11.0
Philadelphia 8.7
Minneapolis-St.Paul 6.9
Detroit 6.4
Middlesex-Somerset-Union, NJ 6.4
Oklahoma City 6.2
Baltimore 6.1
Nashville 5.9
New York 5.8
Pittsburgh 5.8
Kansas City 5.8
Dallas-Fort Worth 5.7
Nassau-Suffolk, NY 5.5
Chicago 5.4
San Francisco 5.4
Columbus 5.4
Atlanta 4.9
Denver 4.7
Washington DC 4.3
Buffalo 4.2
Seattle 4.0
Portland 4.0
San Jose 4.0
Cleveland 3.9
Raleigh-Durham 3.9
Indianapolis 3.8
St. Louis 3.5
Green Bay 3.5
Houston-Galveston 3.4
Phoenix 3.2
Sacramento 3.1
Memphis 2.8
Los Angeles 2.5
Tampa-St.Petersburg 2.3
San Diego 2.2
Miami 1.9
Cincinatti 1.7
Las Vegas 1.6
Orlando 1.4
Milwaukee-Racine 1.3
Charlotte 1.2
Salt Lake City 0.9
San Antonio 0.7
West Palm Beach 0.5
Riverside-San Bernardino 0.4
Jacksonville 0.4
New Orleans 0.0

 

In case it’s not obvious, this is one nice piece of hard evidence that Boston is the country’s #1 sports town.

Qualifiers…

My source is Radio-Online‘s Nielsen Radio Ratings, current as of today. The big markets all last reported on September 29, and they are posted monthly. Some of the mid-markets reported on dates in October. All of the bigs and the mids report monthly. The small markets, such as Green Bay, report quarterly. While Green Bay was last updated on August 2, the last quarter listed is Spring of this year. I also include side-markets, such as those flanking New York, San Francisco and Los Angeles.

I list all the U.S. radio markets with a major league baseball, football, basketball or hockey team there or nearby. I just found ratings for Canadian stations, but those will take more work, because the formats aren’t listed. Maybe I’ll save those for Winter, when hockey is at high ebb. (I just checked Toronto, where the two AM sport stations total a 3.7, which would put Toronto in the middle of the pack here.)

If readers want me to, I’ll put up the spreadsheet I used. In fact it would be way cool if somebody else took this over.

The main thing I’m doing here is bragging on Boston.

Other things worth sharing:

  • With the Patriots, Red Sox, Celtics and Bruins, whaddaya expect?
  • Radio-Locator lists five local and nearby sports stations in New Orleans—more than in any other market—and the ratings total zero. (One it calls talk, but it’s sports.) The reason, I’m sure, is that all the sports stations there are small.
  • Signal size matters. Boston’s and Philadelphia’s top sports stations are full-size FMs. Chicago’s, New York’s and San Francisco’s top sports stations are the biggest AMs in the market, covering huge territories; and New York’s is also on a full-size FM. Los Angeles’ sports stations aren’t the biggest AM stations in town, and there are no sports FM stations. Washington’s only sports station is an FM on the edge of the market a directional signal, mostly aimed away from the District (as they call it there). Minneapolis’ top sports station is a big FM, and the #2 is a landmark AM station. Charlotte’s biggest sports station is an AM that’s weak at night. Green Bay, Milwaukee, Raleigh-Durham, Las Vegas, San Antonio and Indianapolis also suffer from relatively small sports stations.
  • Streams show up in many of the ratings. Some streams are also on FM translators (which in some cases cover their metros well).
  • The fireworks photo above is in this set I shot on this past 4th of July, over the Charles River.

So congrats to WEEI and 98.5 The Sports Hub. Well done.

symbiosis

Synopsis—Advertising supported publishing in the offline world by sponsoring it. In the online world, advertising has been body-snatched by adtech, which tracks eyeballs via files injected into apps and browsers, then shoots those eyeballs with “relevant” ads wherever the eyeballs show up. Adtech has with little or no interest in sponsoring a pub for the pub’s own worth. Worse, it encourages fake news (which is easier to produce than the real kind) and flooding the world with “content” rather than old-fashioned (and infinitely more worthwhile) editorial. When publishers agreed to funding by adtech, they sold their souls and their readers down a river full of fraud and malware, as well as indefensible manners. Fortunately, readers can bring both publishers and advertisers back into a soulful reunion. Helpfully, the GDPR makes it illegal not to, and that will be a huge issue as the deadline for compliance (next May 25th) approaches.


Yesterday Digiday published The GDPR will help or hurt publishers, depending on who you ask, by Ross Benes (@RossBenes). I was one of the people Ross asked, and the piece includes a quote from me. His question went this way:

I saw this blog you wrote about the topic.

http://blogs.harvard.edu/vrm/2017/09/03/good-news-for-publishers-and-advertisers-fearing-the-gdpr/

Do you think advertisers will pay enough for SafeAds to offset the losses publishers will have from selling fewer targeted ads due to privacy regs?

It’s a good question. (That’s what people say when they don’t have an answer, or can’t think of an easy one right away. But…) I thought about it, and replied with this:

Yes, and then some.

They’ll do it because there is more brand value to SafeAds.

The bigger question is for publishers: what business do they want to be in?

Do they want to operate barrels of “content” full of tracked fish baited there so adtech can shoot them with “interest-based” ads?

Or do they want to operate actual publications with good editorial that advertisers sponsor so their ads can be seen by readers who know those ads support the publication and are appropriate without being personal?

That’s the choice.

It helps that the second business — actual publishing — has been around for a couple hundred years, and even worked fine on the Web before publishers fell for the adtech sell.

Publishers sold a big piece of their soul when they consented to having their readers’ privacy violated, and with rampant impunity, by adtech. They also chose to ignore the fact that adtech is in the business of chasing eyeballs, not of sponsoring the good work publishers do, or of building brand reputation. (Which can’t be done by shooting people constantly with “interest-based” ads that mostly creep people out if they hit a bulls-eye.)

The GDPR, if it works like it should, will force publishers to fire adtech and normalize their relationship with readers. When that happens, publishers, advertisers, readers and agents for all three can start working out better business models than the creepy one we’ve had with adtech.

More of that in my People vs. Adtech series: http://j.mp/adbwars.

Ross quoted the first sentence of the second-to-last paragraph, which is probably the best one of the bunch he could have used. Most of the quotes he gathered from other folks in the biz were also very good. I study this topic a lot, and I still learned some new things. Hats off for that.

While I’m saluting what I just learned from Ross, however, I also want to visit some assumptions that surface in his piece. They aren’t his, but rather pretty much everybody’s, and that’s a problem. Here are four of them.

1) Consent can only go one way, meaning each of us should always be the ones consenting to terms proffered by sites and services. Here’s how Ross puts it:

The General Data Protection Regulation, which prevents brands from using a person’s data unless they have explicit permission to do so, could send more ad dollars to premium publishers that are more likely to obtain user consent than lower-quality publishers.

In fact consent can go the other way, meaning the publisher or advertiser can consent to our terms.

It is only because we made a Faustian bargain with client-server in 1995 that we remain stuck inside a model that assumes we “users” should always be second (and second-class) parties, with no choice but to agree as “clients” to terms proffered by server operators.

It helps that the Internet was designed so any one of us can be peers. This is an especially good design feature in the age that (at least I hope) begins with the GDPR.

One reason why I’m encouraged about the GDPR is that it says each of us can be “data controllers” as well as “data subjects.” (White & Case have a good unpacking of that, here.)

I visit the possibilities in Good news for publishers and advertisers fearing the GDPR (3 September in ProjectVRM), How to plug the publishing revenue drain (9 June 2017 in Medium), Why #NoStalking is a good deal for publishers (11 May 2016, and in Medium), How customers can debug business with one line of code (19 April 2016 in ProjectVRM and in Medium) and An invitation to settle matters with @Forbes, @Wired and other publishers (15 April 2016 and in Medium).

2) The choice is between “acceptable” and “unacceptable” ads (as Adblock Plus believes) or between “intrusive” ads and those that aren’t.

In fact the real choice is between ads based on tracking and those that aren’t (which I call #SafeAds in Good news for publishers and advertisers fearing the GDPR, and which are what you see in all non-digital commercial media).

Tracking is the reason ad blocking, which has been around since 2003, didn’t hockey-stick toward the sky until 2012. That was when publishers and advertisers, led by the IAB, gave the middle finger to Do Not Track, which was merely a polite request not to be tracked that people could express in their browsers.

I wrote about this in Ad Blockers and the Next Chapter of the Internet (5 November in Harvard Business Review) and Beyond ad blocking — the biggest boycott in human history (28 Septemper 2015). Here’s a graphic showing what happened:

I also unpack the difference between SafeAds and tracking based ones (aka adtech) in Separating advertising’s wheat and chaff (12 August 2015, and on 2 July 2016 in an updated version in Medium).

3) The best advertising is the most measurable, and is looking for a response from an individual.

That’s not true for advertising, but it is for direct response marketing (the wheat and chaff I talk about in the last cited piece). Unfortunately, as I say in that piece, “Madison Avenue fell asleep, direct response marketing ate its brain, and it woke up as an alien replica of itself.”

The outlines of that alien replica can be seen in what Ross cites here:

Eric Berry, CEO of native ad platform TripleLift, said the GDPR could lead to a reduction in programmatic ad spend because ad buyers will struggle to measure whether their ads lead to purchases. There’s uncertainty about how the law will be enforced, but if users have to give consent to individual publishers, demand-side platforms and attribution vendors, the attribution companies won’t likely have enough data to make accurate measurements, which will lead ad buyers to shift their dollars to other marketing tactics. This would hurt publishers that rely on programmatic ad revenue, he said.

There is a reason perhaps a $trillion has been spent on adtech and not one worldwide brand everyone can name has been created by it, much less sustained or helped in any way.

As Don Marti says, only real advertising can carry the full economic and creative signals required to create and sustain a brand. And, as Bob Hoffman hammers home constantly (and very artfully) in The Ad Contrarian, the ad industry’s equation of “digital” with tracking is based entirely on bullshit. (His term, and the right one.)

Direct response marketing, which began as junk mail, and which looks to measure results for every message, wasn’t designed for that, and can’t do it.

Calling direct response marketing advertising was one of the biggest mistakes the ad industry ever made and masks the real problem the GDPR invites, which is that we risk throwing out the SafeAds baby with the FakeAds (adtech) bathwater.

If all the GDPR leads publishers to do is (as Ross says in his piece) “use intrusive messages — like pop-ups or interstitials — to get user consent,” and the EU fails to fine publishers and their adtech funders for violating the spirit as well as the letter of the GDPR, the GDPR will be as big a fail as the useless cookie consent notices people see on European sites.

4) There’s nothing really wrong with adtech.

Pretty much everything is wrong about adtech, but perhaps the wrongest of the wrong is the problem Siva Vaidhyanathan (@sivasaid) visits in a NY Times piece titled Facebook Wins, Democracy Loses. Here’s a pull quote:

A core principle in political advertising is transparency — political ads are supposed to be easily visible to everyone, and everyone is supposed to understand that they are political ads, and where they come from. And it’s expensive to run even one version of an ad in traditional outlets, let alone a dozen different versions. Moreover, in the case of federal campaigns in the United States, the 2002 McCain-Feingold campaign-finance act requires candidates to state they approve of an ad and thus take responsibility for its content.

The bold-face is mine (or actually my wife’s, who found and highlighted it for me).

The economic signaling value of an ad comes from what it costs. Only a brand with a lot of heft can afford to sponsor a publication or a mainstream broadcaster. But it’s super-cheap to run ads that narrowcast to just a few people. Or to put up a fake news site. (Both are big reasons why journalism is now drowning in a sea of contentAdtech is what paid publishing to trade journalism for “content generation.” This is a cancer on advertising, publishing and journalism, and makes adtech the Agent Smith of digital.)

What’s more, adtech has created environments where micro-targeted ads and adtech-funded fake news can work very effectively to destroy brands.

Consider this possibility: Trump and his sympathizers succeeded in destroying Hillary Clinton’s brand, and there wasn’t a damn thing any of her own big-budget and big-media branding efforts (#SafeAds all) could do about it. (And try, if you are a Trump sympathizer, to ignore whatever you think about how much Hillary brought it on herself or deserved it. In badness of the smear-worthy sort, she has plenty of company, especially Trump. In using modern adtech and fake news methods, the Trump campaign and those helping it were very smart and effective.)

As Siva says in his Times piece,

Ads on [Facebook] meant for, say, 20- to 30-year-old home-owning Latino men in Northern Virginia would not be viewed by anyone else, and would run only briefly before vanishing. The potential for abuse is vast. An ad could falsely accuse a candidate of the worst malfeasance a day before Election Day, and the victim would have no way of even knowing it happened. Ads could stoke ethnic hatred and no one could prepare or respond before serious harm occurs.

Can the GDPR address that problem?

Yes, by supporting individuals (not mere “users” or “consumers”) operating as first parties, getting the good publishers to agree not to run ads like the ones Siva describes, and to open the floodgates to brand ads that actually sponsor those publications, rather than regarding them as bait for shooting tracked eyeballs.

I explain how this will work in What if businesses agreed to customers’ terms and conditions? (28 April 2017 in Medium) as well as in a number of posts in my People vs. Adtech series.

In the long run only the targets of advertising can stop advertisers and publishers from driving drunk on digital, and to start respecting the very people they’ve been abusing.

If that fails, we’ll finally get one answer to the question I asked in January of last year: What if we don’t need advertising at all?

Who Owns the Internet? — What Big Tech’s Monopoly Powers Mean for our Culture is Elizabeth Kolbert‘s review in The New Yorker of several books, one of which I’ve read: Jonathan Taplin’s Move Fast and Break Things—How Facebook, Google, and Amazon Cornered Culture and Undermined Democracy.

The main takeaway for me, to both Elizabeth’s piece and Jon’s book, is making clear that Google and Facebook are at the heart of today’s personal data extraction industry, and that this industry defines (as well as supports) much of our lives online.

Our data, and data about us, is the crude that Facebook and Google extract, refine and sell to advertisers. This by itself would not be a Bad Thing if it were done with our clearly expressed (rather than merely implied) permission, and if we had our own valves to control personal data flows with scale across all the companies we deal with, rather than countless different valves, many worthless, buried in the settings pages of the Web’s personal data extraction systems, as well as in all the extractive mobile apps of the world.

It’s natural to look for policy solutions to the problems Jon and others visit in the books Elizabeth reviews. And there are some good regulations around already. Most notably, the GDPR in Europe has energized countless developers (some listed here) to start providing tools individuals (no longer just “consumers” or “users”) can employ to control personal data flows into the world, and how that data might be used. Even if surveillance marketers find ways around the GDPR (which some will), advertisers themselves are starting to realize that tracking people like animals only fails outright, but that the human beings who constitute the actual marketplace have mounted the biggest boycott in world history against it.

But I also worry because I consider both Facebook and Google epiphenomenal. Large and all-powerful though they may be today, they are (like all tech companies, especially ones whose B2B customers and B2C consumers are different populations—commercial broadcasters, for example) shallow and temporary effects rather than deep and enduring causes.

I say this as an inveterate participant in Silicon Valley who can name many long-gone companies that once occupied Google’s and Facebook’s locations there—and I am sure many more will occupy the same spaces in a fullness of time that will surely include at least one Next Big Thing that obsolesces advertising as we know it today online. Such as, for example, discovering that we don’t need advertising at all.

Even the biggest personal data extraction companies are also not utilities on the scale or even the importance of power and water distribution (which we need to live), or the extraction industries behind either. Nor have these companies yet benefitted from the corrective influence of fully empowered individuals and societies: voices that can be heard directly, consciously and personally, rather than mere data flows observed by machines.

That direct influence will be far more helpful than anything they’re learning now just by following our shadows and sniffing our exhaust, mostly against our wishes. (To grok how little we like being spied on, read The Tradeoff Fallacy: How Marketers are Misrepresenting American Consumers and Opening Them Up to Exploiitation, a report by Joseph Turow, Michael Hennessy and Nora Draper of the Annenberg School for Communication at the University of Pennsylvania.)

Our influence will be most corrective when all personal data extraction companies become what lawyers call second parties. That’s when they agree to our terms as first partiesThese terms are in development today at Customer Commons, Kantara and elsewhere. They will prevail once they get deployed in our browsers and apps, and companies start agreeing (which they will in many cases because doing so gives them instant GDPR compliance, which is required by next May, with severe fines for noncompliance).

Meanwhile new government policies that see us only as passive victims will risk protecting yesterday from last Thursday with regulations that last decades or longer. So let’s hold off on that until we have terms of our own, start performing as first parties (on an Internet designed to support exactly that), and the GDPR takes full effect. (Not that more consumer-protecting federal regulation is going to happen in the U.S. anyway under the current administration: all the flow is in the other direction.)

By the way, I believe nobody “owns” the Internet, any more than anybody owns gravity or sunlight. For more on why, see Cluetrain’s New Clues, which David Weinberger and I put up 1.5 years ago.

2017_05_09_eic_30-sm

If you shoot photos with an iOS device (iPhone or iPad), you’re kinda trapped in Apple’s photography silos: the Camera and Photos apps on your device, and the Photos app on your computer. (At least on a Mac… I dunno what the choices are for Windows, but I’m sure they’re no less silo’d. For Linux you’ll need an Android device, which is off-topic here.)

Now, if you’re serious about photography with an iThing, you’ll want to organize and improve your photos in a more sophisticated and less silo’d app than Photos.app—especially if you want to have the EXIF data that says, for example, exactly when and where a photo was shot:

exifexample

This tells me I shot the photo at 4:54 in the afternoon in Unterschleißheim, München: at Kuppinger Cole’s EIC (European Identity and Cloud) Conference, not long after I gave a keynote there. (Here’s video proof of that.) Here I was experimenting with shooting the inside of a glass with my phone.

If you copy a photo by dragging it out of Photos, you lose the EXIF data: all you’ll have is an image that appears to have been created anew when you dragged it over.

So, to pull photos off your iOS device with the EXIF data intact, you have two choices.

One is to use Image Capture, which will import them directly to whatever directory you like. (If it works, which it doesn’t always do. At least for me.)

The other is to use Photos. Your Mac and iOS device are defaulted to use Photos, so you’re kinda stuck there unless you intervene with Image Capture or change a bunch of prefs.

Anyway, I’ve found just two ways to get original shots out of the Photos app, and want to share those in case one or more of ya’ll also want your iShot photos with all the metadata included.

First way…

Find the library of photos (in Pictures/PhotosLibrary…), then expose its “package contents” (by right- or control-clicking on that library), and then copy the photos out of the directory there, which (credit to Apple) is organized by date (/Masters/YYYY/MM/DD). With iPhoto and older versions of Photos this was the only choice.

Second way…

“Export Unmodified Originals…” under Export in Photos’ File menu. There is no keyboard command for this. (The other choice in that menu is to “Export [some number of] Photos.” This has a 3-character keyboard command, but does nothing different than just dragging the photos out of Photos to wherever, stripped of their EXIF metadata.)

When you do the second thing — choosing “unmodified originals” (which should just be called “originals”) — you encounter this dialog here:

screen-shot-2017-07-25-at-10-09-11-am

I’m a fairly technical guy, but this is opaque as shit. (FWIW, here’s the poop on IPTC as XMP.)

What should come first here is the dialog that actually follows this one if you just click on “Export”: a choice of where you want to put the photos. (If the dialog above comes up at all, it should be after you select the destination for exported photos.)

While we’re at it, Apple has another value-subtract in the latest Photos (Version 1.0.1 (215.65.0) in my case): no obvious way to automatically delete photos from the iOS device after they’re imported. In prior versions there was a little checkbox for that. Now that’s gone. Far as I can tell, the only way to get rid of photos on my iPhone is to go into the Photos app there, select what I want to kill, and delete them there. Not handy.

Back in Image Capture, it is possible to delete photos automatically. But you have to dig a bit for it. Here’s how: when you click on the name of your device you’ll see a little panel in bottom left corner the window that looks like this:

screen-shot-2017-07-25-at-2-14-29-pm

It defaults to Photos, with “Delete after import” un-clicked. (I clicked on mine.) Then, if you click on the pop-down thing, you get this:

screen-shot-2017-07-25-at-2-16-32-pm

I choose Image Capture. In fact I hadn’t heard about AutoImporter.app until now. When I look for it, I find something called Automater.app (not Autoimporter). Look at that link to find what it does. Looks good, but also pretty complicated.

Anyway, that’s where you at least have the option to delete after importing. Unfortunately it doesn’t work. At least for me. Everything I import doesn’t get deleted from the phone.

But maybe this much is helpful to some of the rest of ya’ll in any case.

 

favorite-peets

My loyalty to Peet’s Coffee is absolute. I have loved Peet’s since it was a single store in Berkeley. I told my wife in 2001 that I wouldn’t move anywhere outside the Bay Area unless there was a Peet’s nearby. That pre-qualified Santa Barbara, where we live now. When we travel to where Peets has retail stores, we buy bags of our favorite beans (which tend to be one of the above) to take to our New York apartment, because there are no Peets stores near there. When we’re in New York and not traveling, we look for stores that sell bags of one of the bean bags above.

Since our car died and we haven’t replaced it yet, we have also taken to ordering beans through Peet’s website. Alas, we’re done with that now. Here’s why:

screen-shot-2017-06-22-at-11-34-17-pm

I ordered those beans (Garuda and New Guinea) two Thursdays ago, June 16, at 7:45am. A couple days after I ordered the beans, I checked my account online to see where the shipment stood, and the site said the beans would be shipped on Monday, June 19. According to the email I got yesterday (a section of which I show above), the beans didn’t ship until the following Wednesday, June 21. Now the estimated delivery is next Wednesday, June 28.

While this isn’t a big deal, it’s still annoying because we just ran out of our last batch of beans here and we’ll be gone when that shipment arrives. Subscribing (which Peet’s e-commerce system would rather we do) also won’t work for us because we travel too much and don’t settle in any one place for very long. True, that’s not Peet’s problem, and I’m a sample of one. But I’ve experienced enough e-commerce to know that Peet’s shipping thing isn’t working very well.

And maybe it can’t. I don’t know. Here’s what I mean…

Way back in the late ’90s I was having lunch in San Francisco with Jamie Zawinski, whose work as a programmer is behind many of the graces we take for granted in the online world. (He’s a helluva writer too.) At one point he said something like “Somebody should figure out what Amazon does, bottle it, and sell it to every other retailer doing e-commerce.” And here we are, nearly two decades later, in a world where the one e-commerce company everybody knows will do what it says is still Amazon. (I’ll spare you my much worse tale of woe getting new air conditioners bought and shipped from Home Depot.)

So that’s a problem on the service side.

Now let’s talk marketing. A while back, Peet’s came out with an app that lets you check in at its stores for rewards when you buy something there. You do that this way at the cash register:

  1. Find the app on your phone.
  2. Click on Check In, so a QR code materializes on your phone’s screen.
  3. Aim the QR code at a gizmo by the cash register that can read the QR code.
  4. Hope it works.

I’ve done this a lot, or at least tried to. Here are just some of the problems with it, all of which I offer both to help Peet’s and to dissuade companies everywhere from bothering with the same system:

  1. It doesn’t work at every Peet’s location. This is annoying to customers who break out their phone, bring up the app, get ready to check in, and then get told “It’s not here yet.”
  2. Workers at the stores don’t like it—either because it’s one more step in the ordering process or because, again, “it’s not here yet.” Some employees put a nice face on, but you can tell many employees consider it an unnecessary pain in the ass.
  3. The customer needs to check in at exactly the right point in the purchase, or it doesn’t count. Or at least that’s been my experience a time or two. Whatever the deal is, the narrow check-in time window risks bumming out both the customer and the person behind the counter.
  4. The customer reviews are bad, with good reason. On the app’s page in iTunes Preview it says, “Current Version: 17 Ratings (1.5 stars) All Versions: 94 Ratings (2 stars).” The only published 4-star review reads, “They are a little vague on the rewards system – do I get a point per visit, or a point per drink? Also not a very rewarding system, esp when compared to starbucks or non chains I know of. However, I’ve had no problems with the app malfunctioning, so although I dislike the system it’s not the apps fault.”
  5. It sometimes doesn’t work. I mean, bzzzt: no soap. Or worse, works poorly. For example, when I opened the app just now, it said “Hi, Peetnik” and told me I have 0/15 reward points, meaning I’ve checked in zero times. Then, when I clicked on the “>”, it said “15 more & your next cup’s on us.” Finally, when I fiddled with the app a bit, it woke up and told me “4 points until your next reward.”

Here’s the thing: None of this stuff is necessary. Worse, it’s pure overhead, a value-subtract from the start. And Peet’s is one of the all-too-rare retailers that doesn’t need this kind of crap at all. It has already earned, and keeps, the loyalty of its customers. It just needs to keep doing a better job of making better coffee.

In The Intention Economy I tell the story of Trader Joe’s, another retailer that does a good job of earning and keeping its customers’ loyalty. You know how they do that? With approximately no marketing at all. “We don’t do gimmicks,” Doug Rauch, the retired President of Trader Joe’s told me. No loyalty cards. No promotional pricing. No discounts for “members.” (In fact they have no discounts at all. Just straightforward prices for everything.) Almost no advertising. Nothing that smacks of coercion. And customers love them.

My recommendation to Peet’s on the service side is to ship as fast and well as Amazon, or to stop trying and let Amazon handle the whole thing. Amazon already carries a variety of Peet’s beans and other coffee products. Either way, there is no excuse for taking almost two weeks to deliver an order of beans.

On the marketing side, I suggest dropping the app and the gizmos at the stores. Save the operational costs and reduce the cognitive overhead for both personnel and customers. Personal data gathered through apps is also a toxic asset for every company—and don’t let any marketers tell you otherwise. Like Trader Joe’s, Peet’s doesn’t need the data. Make the best coffee and provide the best service at the stores, and you’ll get and keep the best customers. Simple as that.

You’re in the coffee game, Peet’s. Keep winning that way. For everything that isn’t doing what you’ve always done best, less is more.

 

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Take a look at this chart:

CryptoCurrency Market Capitalizations

screen-shot-2017-06-21-at-10-37-51-pm

As Neo said, Whoa.

To help me get my head fully around all that’s going on behind that surge, or mania, or whatever it is, I’ve composed a lexicon-in-process that I’m publishing here so I can find it again. Here goes:::

Bitcoin. “A cryptocurrency and a digital payment system invented by an unknown programmer, or a group of programmers, under the name Satoshi Nakamoto. It was released as open-source software in 2009. The system is peer-to-peer, and transactions take place between users directly, without an intermediary. These transactions are verified by network nodes and recorded in a public distributed ledger called a blockchain. Since the system works without a central repository or single administrator, bitcoin is called the first decentralized digital currency.” (Wikipedia.)

Cryptocurrency. “A digital asset designed to work as a medium of exchange using cryptography to secure the transactions and to control the creation of additional units of the currency. Cryptocurrencies are a subset of alternative currencies, or specifically of digital currencies. Bitcoin became the first decentralized cryptocurrency in 2009. Since then, numerous cryptocurrencies have been created. These are frequently called altcoins, as a blend of bitcoin alternative. Bitcoin and its derivatives use decentralized control as opposed to centralized electronic money/centralized banking systems. The decentralized control is related to the use of bitcoin’s blockchain transaction database in the role of a distributed ledger.” (Wikipedia.)

“A cryptocurrency system is a network that utilizes cryptography to secure transactions in a verifiable database that cannot be changed without being noticed.” (Tim Swanson, in Consensus-as-a-service: a brief report on the emergence of permissioned, distributed ledger systems.)

Distributed ledger. Also called a shared ledger, it is “a consensus of replicated, shared, and synchronized digital data geographically spread across multiple sites, countries, or institutions.” (Wikipedia, citing a report by the UK Government Chief Scientific Adviser: Distributed Ledger Technology: beyond block chain.) A distributed ledger requires a peer-to-peer network and consensus algorithms to ensure replication across nodes. The ledger is sometimes also called a distributed database. Tim Swanson adds that a distributed ledger system is “a network that fits into a new platform category. It typically utilizes cryptocurrency-inspired technology and perhaps even part of the Bitcoin or Ethereum network itself, to verify or store votes (e.g., hashes). While some of the platforms use tokens, they are intended more as receipts and not necessarily as commodities or currencies in and of themselves.”

Blockchain.”A peer-to-peer distributed ledger forged by consensus, combined with a system for ‘smart contracts’ and other assistive technologies. Together these can be used to build a new generation of transactional applications that establishes trust, accountability and transparency at their core, while streamlining business processes and legal constraints.” (Hyperledger.)

“To use conventional banking as an analogy, the blockchain is like a full history of banking transactions. Bitcoin transactions are entered chronologically in a blockchain just the way bank transactions are. Blocks, meanwhile, are like individual bank statements. Based on the Bitcoin protocol, the blockchain database is shared by all nodes participating in a system. The full copy of the blockchain has records of every Bitcoin transaction ever executed. It can thus provide insight about facts like how much value belonged a particular address at any point in the past. The ever-growing size of the blockchain is considered by some to be a problem due to issues like storage and synchronization. On an average, every 10 minutes, a new block is appended to the block chain through mining.” (Investopedia.)

“Think of it as an operating system for marketplaces, data-sharing networks, micro-currencies, and decentralized digital communities. It has the potential to vastly reduce the cost and complexity of getting things done in the real world.” (Hyperledger.)

Permissionless system. “A permissionless system [or ledger] is one in which identity of participants is either pseudonymous or even anonymous. Bitcoin was originally designed with permissionless parameters although as of this writing many of the on-ramps and off-ramps for Bitcoin are increasingly permission-based. (Tim Swanson.)

Permissioned system. “A permissioned system -[or ledger] is one in which identity for users is whitelisted (or blacklisted) through some type of KYB or KYC procedure; it is the common method of managing identity in traditional finance.” (Tim Swanson)

Mining. “The process by which transactions are verified and added to the public ledger, known as the blockchain. (It is) also the means through which new bitcoin are released. Anyone with access to the Internet and suitable hardware can participate in mining. The mining process involves compiling recent transactions into blocks and trying to solve a computationally difficult puzzle. The participant who first solves the puzzle gets to place the next block on the block chain and claim the rewards. The rewards, which incentivize mining, are both the transaction fees associated with the transactions compiled in the block as well as newly released bitcoin.” (Investopedia.)

Ethereum. “An open-source, public, blockchain-based distributed computing platform featuring smart contract (scripting) functionality, which facilitates online contractual agreements. It provides a decentralized Turing-complete virtual machine, the Ethereum Virtual Machine (EVM), which can execute scripts using an international network of public nodes. Ethereum also provides a cryptocurrency token called “ether”, which can be transferred between accounts and used to compensate participant nodes for computations performed. Gas, an internal transaction pricing mechanism, is used to mitigate spam and allocate resources on the network. Ethereum was proposed in late 2013 by Vitalik Buterin, a cryptocurrency researcher and programmer. Development was funded by an online crowdsale during July–August 2014. The system went live on 30 July 2015, with 11.9 million coins “premined” for the crowdsale… In 2016 Ethereum was forked into two blockchains, as a result of the collapse of The DAO project. The two chains have different numbers of users, and the minority fork was renamed to Ethereum Classic.” (Wikipedia.)

Decentralized Autonomous Organization. This is “an organization that is run through rules encoded as computer programs called smart contracts. A DAO’s financial transaction record and program rules are maintained on a blockchain… The precise legal status of this type of business organization is unclear. The best-known example was The DAO, a DAO for venture capital funding, which was launched with $150 million in crowdfunding in June 2016 and was immediately hacked and drained of US$50 million in cryptocurrency… This approach eliminates the need to involve a bilaterally accepted trusted third party in a financial transaction, thus simplifying the sequence. The costs of a blockchain enabled transaction and of making available the associated data may be substantially lessened by the elimination of both the trusted third party and of the need for repetitious recording of contract exchanges in different records: for example, the blockchain data could in principle, if regulatory structures permitted, replace public documents such as deeds and titles. In theory, a blockchain approach allows multiple cloud computing users to enter a loosely coupled peer-to-peer smart contract collaboration.(Wikipedia)

Initial Coin Offering. “A means of crowdfunding the release of a new cryptocurrency. Generally, tokens for the new cryptocurrency are sold to raise money for technical development before the cryptocurrency is released. Unlike an initial public offering (IPO), acquisition of the tokens does not grant ownership in the company developing the new cryptocurrency. And unlike an IPO, there is little or no government regulation of an ICO.” (Chris Skinner.)

“In an ICO campaign, a percentage of the cryptocurrency is sold to early backers of the project in exchange for legal tender or other cryptocurrencies, but usually for Bitcoin…During the ICO campaign, enthusiasts and supporters of the firm’s initiative buy some of the distributed cryptocoins with fiat or virtual currency. These coins are referred to as tokens and are similar to shares of a company sold to investors in an Initial Public Offering (IPO) transaction.” (Investopedia.)

Tokens. “In the blockchain world, a token is a tiny fraction of a cryptocurrency (bitcoin, ether, etc) that has a value usually less than 1/1000th of a cent, so the value is essentially nothing, but it can still go onto the blockchain…This sliver of currency can carry code that represents value in the real world — the ownership of a diamond, a plot of land, a dollar, a share of stock, another cryptocurrency, etc. Tokens represent ownership of the underlying asset and can be traded freely. One way to understand it is that you can trade physical gold, which is expensive and difficult to move around, or you can just trade tokens that represent gold. In most cases, it makes more sense to trade the token than the asset. Tokens can always be redeemed for their underlying asset, though that can often be a difficult and expensive process. Though technically they could be redeemed, many tokens are designed never to be redeemed but traded forever. On the other hand, a ticket is a token that is designed to be redeemed and may or may not be trade-able” (TokenFactory.)

“Tokens in the ethereum ecosystem can represent any fungible tradable good: coins, loyalty points, gold certificates, IOUs, in game items, etc. Since all tokens implement some basic features in a standard way, this also means that your token will be instantly compatible with the ethereum wallet and any other client or contract that uses the same standards. (Ethereum.org/token.)

“The most important takehome is that tokens are not equity, but are more similar to paid API keys. Nevertheless, they may represent a >1000X improvement in the time-to-liquidity and a >100X improvement in the size of the buyer base relative to traditional means for US technology financing — like a Kickstarter on steroids.” (Thoughts on Tokens, by Balaji S. Srinivasan.)

“A blockchain token is a digital token created on a blockchain as part of a decentralized software protocol. There are many different types of blockchain tokens, each with varying characteristics and uses. Some blockchain tokens, like Bitcoin, function as a digital currency. Others can represent a right to tangible assets like gold or real estate. Blockchain tokens can also be used in new protocols and networks to create distributed applications. These tokens are sometimes also referred to as App Coins or Protocol Tokens. These types of tokens represent the next phase of innovation in blockchain technology, and the potential for new types of business models that are decentralized – for example, cloud computing without Amazon, social networks without Facebook, or online marketplaces without eBay. However, there are a number of difficult legal questions surrounding blockchain tokens. For example, some tokens, depending on their features, may be subject to US federal or state securities laws. This would mean, among other things, that it is illegal to offer them for sale to US residents except by registration or exemption. Similar rules apply in many other countries. (A Securities Law Framework for Blockchain Tokens.)

In fact tokens go back. All the way.

In Before Writing Volume I: From Counting to Cuneiform, Denise Schmandt-Besserat writes, “Tokens can be traced to the Neolithic period starting about 8000 B.C. They evolved following the needs of the economy, at first keeping track of the products of farming…The substitution of signs for tokens was the first step toward writing.” (For a compression of her vast scholarship on the matter, read Tokens: their Significance for the Origin of Counting and Writing.

I sense that we are now at a threshold no less pregnant with possibilities than we were when ancestors in Mesopotamia rolled clay into shapes, made marks on them and invented t-commerce.

And here is a running list of sources I’ve visited, so far:

You’re welcome.

To improve it, that is.

crysalisIn The Adpocalypse: What it MeansVlogbrother Hank Green issues a humorous lament on the impending demise of online advertising. Please devote the next 3:54 of your life to watching that video, so you catch all his points and I don’t need to repeat them here.

Got them? Good.

All of Hank’s points are well-argued and make complete sense. They are also valid mostly inside the bowels of the Google beast where his video work has thrived for the duration, as well as inside the broadcast model that Google sort-of emulates. (That’s the one where “content creators” and “brands” live in some kind of partly-real and partly-imagined symbiosis.)

While I like and respect what the brothers are trying to do commercially inside Google’s belly, I also expect them, and countless other “content creators” will get partly or completely expelled after Google finishes digesting that market, and obeys its appetite for lucrative new markets that obsolesce its current one.

We can see that appetite at work now that Google Contributor screams agreement with ad blockers (which Google is also joining) and their half-billion human operators that advertising has negative value. This is at odds with the business model that has long sustained both YouTube and “content creators” who make money there.

So it now appears that being a B2B creature that sells eyeballs to advertisers is Google’s larval stage, and that Google intends to emerge from its chrysalis as a B2C creature that sells content directly to human customers. (And stays hedged with search advertising, which is really more about query-based notifications than advertising, and doesn’t require unwelcome surveillance that will get whacked by the GDPR anyway a year from now.) 

Google will do this two ways: 1) through Contributor (an “ad removal pass” you buy) and 2) through subscriptions to YouTube TV (a $35/month cable TV replacement) and/or YouTube Red ($9.99/month for “uninterrupted music, ad-free videos, and more”).

Contributor is a way for Google to raise its share of the adtech duopoly it comprises with Facebook. The two paid video offerings are ways for Google to maximize its wedge of a subscription pie also sliced up by Apple, Amazon, Netflix, HBO, ShowTime, all the ISPs and every publication you can name—and to do that before we all hit Peak Subscription. (Which I’m sure most of us can see coming. I haven’t written about it yet, but I have touched hard on it here and here.)

I hope the Vlogbrothers make money from YouTube Red once they’re behind that paywall. Or that they can sell their inventory outside all the silos, like some other creators do. Maybe they’ll luck out if EmanciPay or some other new and open customer-based way of paying for creative goods works out. Whether or not that happens, one or more of the new blockchain/distributed ledger/token systems will provide countless new ways that stuff will get offered and paid for in the world’s markets. Brave Payments is already pioneering in that space. (Get the Brave browser and give it a try.)

It helps to recognize that the larger context (in fact the largest one) is the Internet, not the Web (which sits on top of the Net), and not apps (which are all basically on loan from their makers and the distribution systems of Apple and Google). The Internet cannot be contained in, or reduced to, the feudal castles of Facebook and Google, which mostly live on the Web. Those are all provisional and temporary. Money made by and within them is an evanescent grace.

All the Net does is connect end points and pass data between them through any available path. This locates us on a second world alongside the physical one, where the distance between everything it connects rounds to zero. This is new to human experience and at least as transformative as language, writing, printing and electricity—and no less essential than any of those, meaning it isn’t going to go away, no matter how well the ISPs, governments and corporate giants succeed in gobbling up and spinctering business and populations inside their digestive tracts.

The Net is any-to-any, by any means, by design of its base protocols. This opens countless possibilities we have barely begun to explore, much less build out. It is also an experience for humanity that is not going to get un-experienced if some other base protocols replace the ones we have now.

I am convinced that we will find new ways in our connected environment to pay for goods and services, and to signal each other much more securely, efficiently and effectively than we do now. I am also convinced we will do all that in a two-party way rather than in the three-party ways that require platforms and bureaucracies. If this sounds like anarchy, well, maybe: yeah. I dunno. We already have something like that in many disrupted industries. (Some wise stuff got written about this by David Graeber in The Utopia of Rules.)

Not a day goes by that my mind isn’t blown by the new things happening that have not yet cohered into an ecosystem but still look like they can create and sustain many forms of economic and social life, new and old. I haven’t seen anything like this in tech since the late ’90s. And if that sounds like another bubble starting to form, yes it is. You see it clearly in the ICO market right now. (Look at what’s lined up so far. Wholly shit.)

But this one is bigger. It’s also going to bring down everybody whose business is guesswork filled with fraud and malware.

If you’re betting on which giants survive, hold Amazon and Apple. Short those other two.

allthenewsthatfitsintabs

#Publishing

When I heard that Backchannel would be moving to Wired while Google’s Contributor service (“buy an ad removal pass for the web”) was not only rolling out, but already deployed by some publishers (e.g. by Business Insider UK)—and while Wired (with the rest of Condé Nast) was still mistaking tracking protection for ad blocking (and hitting readers with the same lame interruptive shakedown popover I wrote about over a year ago)— I copied and pasted this section of the Daily Tab into Medium and expanded it into a piece titled How To Plug the Publishing Revenue Drain. I also wanted to get it up in advance of the Gillmor Gang webcast/podcast I’d be on that afternoon.

The (not so great) state of UK print advertising in 4 charts (Lucinda Southern @Lucy28Southern in DigiDay) Here they are:

uknewspaperevenue

Publishers can reverse that. Here’s how:

  1. Follow their customers’ lead. That means they should—
  2. Fire adtech (tracking-based advertising), which is full of fraud and malware, clogs data pipes, spies on people (which will soon be illegal in the EU thanks to the GDPR), and carries enormous operational and cognitive overhead for everybody. This will—
  3. Save journalism from drowning in a sea of content. (The problem with content is that it’s not editorial. It’s eyeball bait.) To do this publishers should—
  4. Agree to readers’ terms and conditions. These will live at Customer Commons (much as individuals’ copyright terms live at Creative Commons) and can be expressed in one line of code in the reader’s browser. The first and simplest term is called #NoStalking and says “just give me ads not based on tracking me.” These ads—simple brand ads—are far more valuable, and brand-supporting, than anything adtech has ever done, or ever can do. They also sponsor the publisher, which adtech also can’t do, because its actual business is chasing eyeballs. With #NoStalking, publishers will—
  5. Get cleaner, better and more supportive sponsorship from advertisers than they ever got from adtech. Agreeing not to stalk readers will also pave a way off the cattle ranches of Facebook and Google while also getting out of adtech’s bubble before it bursts. It will also respect The Castle Doctrine—for everybody involved, including readers, publishers, advertisers and intermediaries.

Bonus link: After Peak Marketing. And everything by Bob Hoffman (@adcontrarian), Don Marti (@dmarti), Augustine Fou, aka Ad Fraud Researcher (@acfou), WhiteOps (@WhiteOps), Dave Carroll (@profcarroll) and @MikkoKotila.

#Advertising vs. #Adtech

As Apple and Google take aim at ads, publishers tremble (Lucia Moses @lmoses in DigiDay)

De-blurring Lines Between ‘Ad Tech’ and Advertising (Daniel Meehan @MeehanDaniel in Martech Series). I’m kindly sourced: “…Doc Searls dug into what on earth brands are doing — and have been doing for years. He’s just as confused by this shift of advertisers effectively offloading their jobs to algorithms. Searls also calls for an end to ad tech, in favor of a return to “traditional” advertising approaches. The state of ad tech’s been killing media, too. And he wants to save it before we venture too far.”

Also by Daniel, this time in Martech TodayStop Calling ‘Ad Tech’ Advertising. Bonus link: Separating Advertising’s Wheat and Chaff.

Not listening to either Daniel or me:

#Random

Saturn is amazing. (Time)

Introducing FilterBubbler: A WebExtension built using React/Redux. Based on this idea by @dmarti. (Ean Schuessler in Mozilla Hacks) “The idea was to turn the tables on the kinds of sophisticated analysis that advertisers do with the everyday browsing activities we take for granted.”

 

 

away2remember2manytabsFor today’s entries, I’m noting which linked pieces require you to turn off tracking protection, meaning tracking is required by those publishers. I’m also annotating entries with hashtags and organizing sections into bulleted lists.


#AdBlocking and #Advertising

#Apple

#Photography

#Other

allthenewsthatflirtstoprint

Required viewing: A Good Americanbillbinneya documentary on Bill Binney and the NSA by @FriedrichMoser. IMHO, this is the real Snowden movie. And I say that with full respect for Snowden. Please watch it. (Disclosure: I have spent quality time with both Bill and Fritz, and believe in both.) Bonus dude: @KirkWiebe, also ex-NSA and a colleague of Bill’s. (In case you think this is all lefty propaganda, read Kirk’s tweets.)

Ice agents are out of control. And they are only getting worse (@TrevorTimm in The Guardian)

Conservatives are fighting each other about Trump, while agreeing that defeating The Left is the main thing. (@DennisPraeger in National Review) Remember William F. Buckley Jr.? He fathered National Review and the intellectual right while failing to defeat The Left. Instead he befriended The Left’s best and brightest. A lesson in there somewhere.

Trump +/vs. Twitter, or something.

Deep background on the dude. From exactly 20 years and a few days ago. Revealing what you already knew, only vividly now. Pull-quote: “And, most important, every square inch belonged to Trump, who had aspired to and achieved the ultimate luxury, an existence unmolested by the rumbling of a soul. ‘Trump’—a fellow with universal recognition but with a suspicion that an interior life was an intolerable inconvenience, a creature everywhere and nowhere, uniquely capable of inhabiting it all at once, all alone.” Now “it all” is the USA.

WillRobotsTakeMyJob is brilliant. Check out its suggested jobs for titles it has no stats for.

Yo to WaPo and the rest: as long as you bait & switch people with that 99¢ come-on, I won’t subscribe.

Maybe Fox & Friends is Donald & Tools. (AdAge)

The Wall Street Journal sticks it to non-paying readers and non-paying Google in one move. (AdAge)

Speaking of the NSA.

No surprise: SnapChat’s spy glasses will be used for spying. Because we all want that better advertising experience, don’t we? (AdAge again.)

Here’s what Snapchat Spectacles ought to (or could) be.

Dave Winer’s Binge-Worthy TV Shows. Definitive. And I say that entirely because I trust Dave. He’s my designated watcher. (I also like that Twin Peaks isn’t in there. I binge-watched the original, both seasons, end to end, and hated where it went, meaning where it didn’t go, such as to an ending. A quarter century later I watched most of the first episode and part of the second, punching out of both when it got too gratuitously bloody and strange in what I thought were non-David-Lynchian ways, meaning I can guess the ending now: Cooper kills his doppelganger (a better character than Cooper, btw) and rescues Laura Palmer from hell. Tell me if I’m wrong in a year or few.

Theresa May wants to regulate the Internet. (Time) Which would be like regulating gravity. (Clue: you can think you’re regulating the Internet by mistaking containers on it for the real thing, and then regulating the containers in and the people in them. It does help that the containers aren’t the Net. So there’s still hope.)

Errata SecurityYour printers and files are designed to narc on you. Here’s the fuck: “most new printers print nearly invisible yellow dots that track down exactly when and where documents, any document, is printed.” Also, if you want to see the personal metadata embedded invisibly in your own images (yes, all of them), or in those you find on the Web or elsewhere, go to MetaPicz. Among the gems in my own metadata is this item: “Owner: Tangent Mind llc.” Search: Tangent Mind llc. Can’t figure it. Yet. Help welcome.

Federation of American Scientists (fas.org)A lengthy, linky legal sidebar on net neutrality.

Computing.co.uk: GDPR spells the end of programmatic advertising as we know it: Mark Roy, chairman of ReAD Group, believes that the new legislation will limit the use of AI, whatever Google, Facebook et al might try to do to stop it

Random and uncategorized:

 

 

 

 

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