Doc Searls Weblog · Business

What actually happened to Sidekick?

October 31, 2008 in Blogging, Business, Journalism, Life, News, Past, Places, problems | 1 comment

Several days ago I posted RIP, Sidekick, which lamented the passing of our favorite section of the Boston Globe. As part of the Globe’s redesign, it got rid of Sidekick and added a new section — a tabloid insert like Sidekick had been — called “G”.

As I had recalled, Sidekick was localized. After reading Ron Newman’s comment to that post, which asked gently “Are you sure…?” I have to say that I’m not. I just checked with my wife, who said that the things she liked best about the Sidekick were its features and format; and that it was not localized, but addressed all of Boston.

Yet I still recall some localization. But again, I don’t know.

A search of Globe archives for “Sidekick” yields results that suggest it was. The first result is titled “News in brief: Brookline, Cambridge, and Somerville news in brief“. Most of the stuff that follows, however, is Boston regional, rather than addressed to those of us north of the Charles. Several of the pieces are by Meredith Goldstein, who is still writing for the paper.

So I’m sending her an email to ask the same question I’ll put to the rest of ya’ll who live around Boston and pay attention to these things: What went away with Sidekick? Or did nothing go away, and can the pieces still be found in G or elsewhere in the paper? Also, What has the Globe done to increase or decrease local coverage? By local I mean regions within the paper’s coverage area. As Ron points out, there is still a “Northwest” section that runs twice per week. I don’t believe that’s changed, but I also don’t know.

And, as I re-discover (while wiping egg off my face), knowing beats believing: Journalism 101.

Tags: "Boston Globe", "Meredith Goldstein", "Ron Newman", Boston, Globe

RIP, Sidekick

October 28, 2008 in Business, Events, Journalism | 12 comments

Our favorite section of the Boston Globe is no more. It was called “Sidekick”, and it featured local news and events in our corner of the metro: the one called “Northwest”.* It had local restaurant reviews, club, theater, school and museum notices, plus other graces that made the paper especially relevant to our family.

Well, now the paper has “improved” itself cosmetically while diminishing itself substantially. Sidekick is gone. In its place is “G”, a new “magazine style section” that covers the whole metro and includes a bunch of other stuff, such as TV listings and funnies in color, neither of which interest us. The Globe explains,

Our new magazine-style section will be called “g” — for Globe — and it reflects what you, our readers, have been telling us about how you prefer to receive your reviews, previews, profiles and arts, culture and features coverage.

You want to find stories of interest quickly and easily. You want it in a format that can be carried easily as you move about town — while on the train or on a lunch break.

Every day, “g” will highlight things to do around town.

Problem is, “town” is Boston. While we love Boston, and go there more than a lot of folks who live north of the Charles, we don’t live there. Did readers really tell the Globe to cut out the local stuff? I kinda doubt it.*

Last weekend we were in Baltimore visiting relatives. I was surprised that they didn’t get the Baltimore Sun, which I recall used to be a good newspaper. So, while we were out at a local Starbucks I bought a Sunday Sun $1.88 ($2 with tax). While we waited for our drinks to be made, I field-stripped out the advertising inserts, and read pretty much everything that interested me. There just wasn’t much there. Very disappointing. Back at the ranch my son-in-law told me that the Sun had laid off over half their editorial staff, and made up the difference with bigger pictures. That’s the main reason they don’t subscribe.

I don’t know if the Globe is going through the same thing, but I suspect it is. The shame for them is that the Sidekick was our main reason for keeping the paper, our morning connection to the neighborhood, and what made the Globe most relevant to us. Now it’s gone.

“All politics is local,” Tip O’Neill famously said. Same goes for newspapers. Alas, the Globe seems to have forgotten that.

* Ron Newman, in a comment below, asks if I’m sure about this. I was, but now I’m not. As I say in the follow-up comment, I made some assumptions in this post that may not be true. So I’m following up with a new post that will ask for facts and make no assumptions. Meanwhile, my apologies.

Tags: "Boston Globe", "sidekick", correction apology "Ron Newman", g

Newspixelers

October 27, 2008 in Blogging, Business, Ideas, Journalism, News | Permalink

Interesting NY Times piece on the emergence of the blog-based op-ed business, courtesy of Ariana Huffington and Tina Brown.

Cluetrainings

October 27, 2008 in Business, Events, Fun, Future, Ideas, Life, Past, VRM | 2 comments

After reading this comment by Jonathan MacDonald, I followed the linktrail from here to here, where dwells one of the most remarkable testimonials I’ve ever seen. One short clip:

Competitors had absolutely no idea what the secret sauce was because they were not able to see the hundreds of thousands of micro-interactions and conversations happening between staff, customers and suppliers.

Other retailers wrote vitriolic letters to the trade magazines claiming that the ‘internet’ was ‘the enemy’ and hundreds of them got into debate about ‘how to stop this online threat’.

I was centrally placed as one of these ‘new media rebels’ and even fuelled the fire by extolling the virtues of online in all trade publications whenever possible. Right in their faces.

Brilliant.

We were able to be completely disruptive and for a while we pretty much had the online market to ourselves.

After I had won the ‘Best UK Salesperson’ award in 2002 I was voted to be the Chairman of the entire UK Retail Industry Committee.

I wrote a short book called ‘Survival Guide for the 21st Century Retailer’.

And this:

By applying the principles found within the copy of the Cluetrain, especially the 95 theses (quoted from time to time in this volume), I was able to establish an almost un-beatable business. It was a business of the people. They guided the progress and determined the way they wanted it to be.

To compete, one had to not just take on our brilliant team of paid experts but the 100k+ customers who were constantly advocating our services. To hundreds and thousands of others.

We were on a path toward some form of Communication Ideal that allowed business to self-perpetuate by itself.

Our ‘marketing’ was the environment customers co-created and our ‘advertising’ was conversation.

Other retailers took out full-page adverts. We fired up a coffee machine, created forum boards and sparked up discussion.

Other retailers invested heavily to fight the trend of computers. We let customers create their own websites on our servers.

Purchases happened when purchasers wanted them to. We didn’t ask for it – people didn’t ask for it – we mutually agreed to transactions.

Clue 57 from Cluetrain states: “Smart companies will get out of the way and help the inevitable to happen sooner”.

From the way people walked through the shop (on or offline) to the way they wanted to order goods – we were not solely in control. We shared control with the customers and the customers allowed us to share control with them.

And that was just in the first chapter. The story goes on, with downs (following the above) and ups.

Hope Jonathan can make it to the VRM Hub event on 3 November in London. I’ll be there, along with many others still riding the Cluetrain.

Bonus link. Another. Another.

Tags: cluetrain vrmhub "Jonathan MacDonald"

Nettapping for everyone

October 24, 2008 in Business, Future, infrastructure, News, Politics, problems, Science | 7 comments

ISPs are pressed to become child porn cops is a new MSNBC piece by Bill Dedman and Bob Sullivan. It begins,

New technologies and changes in U.S. law are adding to pressures to turn Internet service providers into cops examining all Internet traffic for child pornography.

One new tool, being marketed in the U.S. by an Australian company, offers to check every file passing through an Internet provider’s network — every image, every movie, every document attached to an e-mail or found in a Web search — to see if it matches a list of illegal images.

The company caught the attention of New York’s attorney general*, who has been pressing Internet companies to block child porn. He forwarded the proposal to one of those companies, AOL, for discussion by an industry task force that is looking for ways to fight child porn. A copy of the company’s proposal was also obtained by msnbc.com…

But such monitoring just became easier with a law approved unanimously by the Congress and signed on Monday by President Bush. A section of that law written by Republican presidential candidate Sen. John McCain gives Internet service providers access to lists of child porn files, which previously had been closely held by law enforcement agencies and the National Center for Missing and Exploited Children. Although the law says it doesn’t require any monitoring, it doesn’t forbid it either. And the law ratchets up the pressure, making it a felony for ISPs to fail to report any “actual knowledge” of child pornography.

*That would be Andrew Cuomo.

(An appeal to journalists everywhere: When you refer to a piece legislation, whether proposed or passed, please link to the @#$% thing.)

So I looked around, and believe that the legislation in question is S.1738, described by Thomas as A bill to require the Department of Justice to develop and implement a National Strategy Child Exploitation Prevention and Interdiction, to improve the Internet Crimes Against Children Task Force, to increase resources for regional computer forensic labs, and to make other improvements to increase the ability of law enforcement agencies to investigate and prosecute child predators.

It was sponsored by Sen. Joe Biden and co-sponsored by 60 others, not including John McCain. But Thomas says S.519, A bill to modernize and expand the reporting requirements relating to child pornography, to expand cooperation in combating child pornography, and for other purposes, is a related bill (there are two others), and was sponsored by McCain. About that bill it says, Latest Major Action: 2/7/2007 Referred to Senate committee. Status: Read twice and referred to the Committee on the Judiciary. Note: For further action, see S.1738, which became Public Law 110-401 on 10/13/2008.

So I’ve read the text, and I see two things there. One is this Task Force business (which to me says “gather the wrong people for a noble purpose, and task them with creating a technical mandate that may not get funded, and if it does will be a huge kluge that does far less than it’s supposed to do while complicating everything it touches”). The other is a wiretapping bill for the Internet. I get that from Section 103, which says one Task Force purpose is “increasing the investigative capabilities of state and local law enforcement officers in the detection and investigation of child exploitation crimes facilitated by the Internet and the apprehension of offenders”. Hence the move by Andrew Cuomo in New York.

This is one more slippery slope at the bottom of which the Internet is just another breed of telecom service, subject to ever-expanding telecom regulation, all for Good Cause.

And we’ll see more of this, as long as we continue framing the Net as just another breed of telecom.

The Net is too new, too protean, too essential and too economically vital for it to be lashed — even by legislation that attempts to protect its virtues — to telecom law that was born in 1934 and comprises a conceptual box from which there is no escape.

Hat tips to Alex Goldman and Karl Bode.

Bonus wisdom from Richard Bennett: “The Internet is indeed the most light-regulated network going, and it’s the only one in a constant state of improvement. Inappropriate regulation – treating the Internet like a telecom network – is the only way to put an end to that cycle.”

Tags: "Andrew Cuomo", "Bill Dedman, "Bob Sullivan", "John McCain", "S.215", "Task Force", internet, lawmaking, legislation, msnbc, Net

Identity Workout

October 22, 2008 in Business, Events, Fun, Ideas, infrastructure, Science, VRM | Permalink

So we’re coming up on our Nth IIW, which happens on November 10-11. I’ve lost track of how many we’ve had so far, which I think is a good sign. Every IIW has been new and different, and unusually productive.

The idea behind IIW is getting work done. Moving not only converations forward, but work as well.

The focus has been on what we call “user-centric” identity, but I prefer the term user-driven, especially as it relates to VRM. So much has come out of IIWs over the years, or has been improved by conversation and codework there. Cardspace, Higgins, Oauth, OpenID…

And the IIWs have been great environments for working on VRM as well. (Though I need to point out that VRM is not a breed of idenity. They overlap, and I’ve played a leading role in both movements, but the differences are essential as well.)

As usual this IIW is happening at the Computer History Museum in Mountain View, which is an outstanding location. There is a huge floor filled with round tables for hosting conversations, and rooms on either side for meetings, all organized on the Open Space model.

Anyway, it’s a terrific event, highly recommended. Look forward to seeing many of you there.

Tags: iiw identity userdriven

Regulators vs. the Internet

October 20, 2008 in Business, Future, Ideas, infrastructure, Life, Science | 6 comments

Two stories.

From 17 May 1999, The CRTC will not regulate the Internet.

From four days ago, CRTC to review new media broadcasting in February, and CRTC to examine broadcasting in the new media environment. (Both the same story.)

David Warren responds with Time to Say Goodbye. Sez he,

The CRTC already has powers of regulation over broadcasting content that are offensive to a free people; powers that go far beyond the simple and once-necessary task of apportioning finite broadcasting bandwidth.

Advances in technology have made it less and less necessary to impose rationing on the airwaves. We have got beyond the “rabbit ears” age. Digital technology for cable and satellite have moved far beyond this, and the Internet itself becomes capable of delivering a range of material unimagined only a generation ago. Nor is telephony what it was in past generations. The CRTC is a fossil relic from an antediluvian era.

By all means keep its archives in a museum, so that our children’s children may some day see how charmingly primitive our technology once was — in the “CReTaCeous” period of our national life, when such big blundering bureaucratic behemoths as this superannuated regulator roamed the electronic plains. But it is time now for the CRTC to become extinct.

We must demand this media censor be closed — not downsized, but permanently erased from our public life. If any remaining bandwidth tasks can be identified, they should be transferred to the secretarial pool in some corner of the Department of Canadian Heritage.

The problem for the CRTC is that it does seem to frame the Net in terms of broadcast. The FCC here in the U.S. does something similar, only by framing the Net in terms of telecom. It’s a subtle thing, but it’s of the “if all you’ve got is a hammer, everything looks like a nail” variety. Both frame the Net in terms of what they know best.

The problem is that the Net is not well defined. Go to Google and look up “The Internet is”. It’s all over the place. In Framing the Net I visited some of the reasons. But we need to go deeper and wider than the FCC or any ideological (or even rhetorical) corner can alone provide.

It’s so early. We’re so far from what the Net will be.

I was thinking this morning that it’s a shame that the term “cyberspace” has become passé. John Perry Barlow’s A Declaration of the Independence of Cyberspace said that we were creating a whole new world with the Net. This seemed true. In any case the essay changed my life. It was one of the documents that convinced me that the Net isn’t just a game-changer for everything it touches, but a subject of transcendent importance, so unique, so unlike anything that preceded it, that it wasn’t like anything. All metaphors are wrong, of course. That’s what makes them metaphors. They’re meaningful, but not accurate. Unlike simile, metaphor doesn’t say this is like that. It says this is that. Time is money. Life is travel. The Net is place. Or space. Or pipes. Or a service. I liked cyberspace because denoted a new kind of space, one with its own nature, its own new rules.

Could it be we’re all both right and wrong about it? If so, wouldn’t it be better not to regulate it as a breed of broadcast, or telecom, or whatever?

Anyway, I’m out of time here. Just wanted to dump this out of my brain while it was rattling around in there.