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2016-05-02berkman

This event is now in the past and can be seen in its entirety here.

Stop now and go to TimeWellSpent.io, where @TristanHarris, the guy on the left above, has produced and gathered much wisdom about a subject most of us think little about and all of us cannot value more: our time.

Both of us will be co-investing some time tomorrow afternoon at the @BerkmanCenter, talking about Tristan’s work and visiting the question he raises above with guidance from S.J. Klein.

(Shortlink for the event: http://j.mp/8thix. And a caution: it’s a small room.)

So, to help us get started, here’s a quick story, and a context in the dimension of time…


Many years ago a reporter told me a certain corporate marketing chief “abuses the principle of instrumentality.”

Totally knocked me out. I mean, nobody in marketing talked much about “influencers” then. Instead it was “contacts.” This reporter was one of those. And he was exposing something icky about the way influence works in journalism.

At different times in my life I have both spun as a marketer and been spun as a reporter. So hearing that word — instrumentality — put the influence business in perspective and knocked it down a notch on the moral scale. I had to admit there was a principle at work: you had to be a tool if you were using somebody as as one.

Look back through The Secret Diary of Steve Jobs, and you’ll see what I mean. Nobody was better than Ole’ Steve at using journalists. (Example: Walt Mossberg.) And nobody was better at exposing the difference between sausage and shit than Dan Lyons, who wrote that blog as Fake Steve. (Right: you didn’t want to see either being made. Beyond that the metaphor fails.)

Anyway, visiting the influence thing is a good idea right now because of this:

googletrends-influencer

And this:

googletrends-influencer-marketing

I call it a bubble and blame data. But that’s just to get the conversation started.

See (some of) you there.

(For a more positive spin, see this this bonus link and look for “We are all authors of each other.”)

 

 

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horsdoeuvres

Yesterday morning, while I was making curtados in the kitchen, I was also trying to listen to the radio. The station was WNYC, New York’s main public radio station. The program at the time was This American Life. Since the espresso machine is noisy when extracting coffee or steaming milk, I kept looking for the pause button on the radio—out of habit. That’s because pausing is a feature present on the radio and podcasting apps on my phone and other mobile devices scattered around the house, all of which I tend to use for radio listening more than I use an actual radio.

So I decided to open TuneIn on my phone. TuneIn has been around for almost as long as we’ve had iPhones and Androids. It started as a way to play radio stations from all over the world, but has since broadened into “100,000+ live radio stations, plus on-demand content like podcasts & shows.” These are listed on its home screen in what I gather is something between a reverse chronological order list of stations I’ve listened to in the past, and the app’s best (yet wrong) guess of what I might want, or what that they want to promote… or I dunno. It’s hard to tell.

In other words, the app is now something of a pain, because if you want to listen to a radio station that’s not on its home page list, your easiest choice is to look it up, which takes time. Even if you “favorite” it, the best-guesswork (or whatever it is) system on the Home page buries what you want down the list somewhere among on-demand shows and podcasts (I’m guessing that’s what it is), none of which I have listened to once through the app.

Anyway, I found WNYC after awhile, and continued listening on the phone’s little speaker, hitting pause with my wet fingers while going through cutado-making routines.

While I was doing that, and thinking about how TuneIn is still the best of its breed (of tunes-every-station apps), and how all apps are works-in-progress, changing countless times over their life spans—and nearly all seem to be trying to do too much—this metaphor came to mind:

Mobile devices are just hors d’oeuvre trays, and apps are just hors d’oeuvres. Appetizers, not dinner. And nobody knows how to make dinner yet. Or even a dining room table.

So the kitchen just keeps serving up variations on the same old things. With radio it’s a mix of live stations, shows on their own, “on demand” shows or segments, podcasts and appeals to subscribe to a premium service. Weather, transit, fitness, news, photography, social… most of them evolve along similar broadening paths, trying along the way to lock you into their system.

The competition is good to have, and lots of good things happen on the platforms (or we wouldn’t use them so much), but the whole mess is also getting stale. Walled-garden platforms and apps from garden-run stores are now the box nobody seems to be thinking outside of.

We need something else for dinner. We also need a table to set it on, and utensils to eat it with. And none of those, I sense, are more than barely implicit in the hors d’oeuvres we’re chowing down now, or the trays they come on.

Bonus link.

4-1-06 detroit & ccs 005 web

Once, in the early ’80s, on a trip from Durham to some beach in North Carolina, we stopped to use the toilets at a roadhouse in the middle of nowhere. In the stall where I sat was a long conversation, in writing, between two squatters debating some major issue of the time. Think of the best back-and-forth you’ve ever read in a comment thread and you’ll get a rough picture of what this was like.

So I sat there, becoming engrossed and amazed at the high quality of the dialog — and the unlikelihood of it happening where it was.

Until I got to the bottom. There, ending the conversation, were the penultimate and ultimate summaries, posed as a question and answer:

Q: Why do people feel compelled to settle their differences on bathroom walls?

A. Because you suck my dick.

That story became legendary in our family and social network, to such a degree that my then-teenage daughter and her girlfriends developed a convention of saying “Because you suck my dick” whenever an argument went on too long and wasn’t going anywhere. This was roughly the same as dropping a cow: a way to end a conversation with an absurdity.

The whole thing came back to me when I read Pro-Trump Chalk Messages Cause Conflicts on College Campuses in the NYTimes today. The story it suggests is that this kind of thing regresses toward a mean that is simply mean. Or stupid. For example,

Wesleyan University issued a moratorium in 2003, after members of the faculty complained that they were being written about in sexually explicit chalk messages.

So I’m thinking we need a name for this, or at least an initialism. So I suggest BYSMD.

You’re welcome.

 

 

 

Oil from the Coal Oil Seep Field drifts across Platform Holly, off the shore of UC Santa Barbara.

Oil from the Coal Oil Seep Field drifts across Platform Holly, off the shore of UC Santa Barbara.

Oil in the water is one of the strange graces of life on Califonia’s South Coast.

What we see here is a long slick of oil in the Pacific, drifting across Platform Holly, which taps into the Elwood Oil Field, which is of a piece with the Coal Oil Point Seep Field, all a stone’s throw off Coal Oil Point, better known as UC Santa Barbara.

Wikipedia (at the momentsays this:

The Coal Oil Point seep field offshore from Santa Barbara, California isa petroleum seep area of about three square kilometres, adjacent to the Ellwood Oil Field, and releases about 40 tons of methane per day and about 19 tons of reactive organic gas (ethane, propane, butane and higher hydrocarbons), about twice the hydrocarbon air pollution released by all the cars and trucks in Santa Barbara County in 1990.[1]The liquid petroleum produces a slick that is many kilometres long and when degraded by evaporationand weathering, produces tar balls which wash up on the beaches for miles around.[2]

This seep also releases on the order of 100 to 150 barrels (16 to 24 m3) of liquid petroleum per day.[3] The field produces about 9 cubic meters of natural gas per barrel of petroleum.[2]

Leakage from the natural seeps near Platform Holly, the production platform for the South Ellwood Offshore oilfield, has decreased substantially, probably from the decrease in reservoir pressure due to the oil and gas produced at the platform.[2]

On the day I shot this (February 10), from a plane departing from Santa Barbara for Los Angeles, the quantity of oil in the water looked unusually high to me. But I suppose it varies from day to day.

Interesting fact:

  • Chumash canoes were made planks carved from redwood or pine logs washed ashore after storms, and sealed with asphalt tar from the seeps. There are no redwoods on the South Coast, by the way. The nearest are far up the coast at Big Sur, a couple hundred miles to the northwest. (It is likely that most of the redwood floating into the South Coast came from much farther north, where the Mendicino and Humboldt coastlines are heavily forested with redwood.)
  • National Geographic says that using the tar had the effect of shrinking the size of Chumash heads over many generations.
  • There are also few rocks hard enough to craft into a knife or an ax anywhere near Santa Barbara, or even in the Santa Ynez mountains behind it. All the local rocks are of relatively soft sedimentary kinds. Stones used for tools were mostly obtained by trade with tribes from other regions.

Here’s the whole album of oil seep shots.

nc_cash_banner2015_740bI’d like to find a way to say “You may be owed money!” that doesn’t sound like spam. But I that’s the message, and it’s true, so here you go.

A few days ago a cousin-in-law told the extended family’s mail list about the North Carolina State Treasurer’s Claim Your Cash! program for recovering unclaimed property people don’t know about. That’s its graphic, above.

Since I lived for two decades in North Carolina, I filled out the very simple form on the site and found that I wasn’t owed any money, but that other relatives with the same surname were.

So then my wife found California’s Unclaimed Property Search page, run by the state Controller’s office:

banner

Since I’ve been a California citizen since 1985, she thought we might strike some gold by filling out the form there. And we did: six unclaimed property results. Four of them were easily handled by filling out online forms. After a few minutes of that, checks from the state totaling about $840 were on their way to my mailbox. Of the remaining two, one was for $0, and the other (for about $50) required the added labor of printing out and mailing in a form.

Since I also grew up in New Jersey and lived there for awhile after graduating from college, I checked with that state’s treasurer’s office as well. They sent me to MissingMoney.com, which covers all states. It found nothing in New Jersey and “less than $100” in Massachusetts, where I also lived for a few years. That one has a smaller form. Like all the others it warns you to be absolutely sure about how you filled it out, because you can’t go back. In my case it told me my social security number was wrong, and then jumped me to a page that said “Your information has been sent to the state” before I could go back and re-try. (It either wants or doesn’t want dashes in the social security number. Dunno which.) So I don’t know what will happen there.

Still, if you’ve been an adult long enough to pay a lot of bills (especially to doctors and hospitals), or to hold an insurance policy, you may be owed money that has come into the possession of a state.

So check it out and see how you do.

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s0845100_sc7

In my last post I said all printers suck — at least in my experience. YMMV, as they say.

The most recent suckage at our place was produced by a Brother laser printer and an Epson ink-jet that co-died while I was elsewhere (coincidentally dealing with an Epson printer that refused to print anything from my wife’s laptop, which is the same model as mine, running the same OS, with the same printer drivers).

So I bought the Samsung M2830DW Xpress Monochrome Laser Printer on the Staples website. The price is currently $59.99, which could hardly be better, since Consumer Reports top-rates it over Canons, Brothers and HPs, all of which cost more.

It works well. I gave it five stars on the Staples and Consumer Reports sites.

However…

In case you buy this thing, I also want to share the caveats I put in my reviews at the two sites:

  1. It comes with no manual and cryptic pictorial multi-lingual instructions. You’ll need patience. Getting the toner out and removing various strips is the hardest job. But it can be done. (Here’s a link to the manual.)
  2. Wireless operation requires a software install by an enclosed CD, followed by initial wireless set-up by a computer over an enclosed USB cable. This is a one-time thing. That’s so the unit can know, for example, the wi-fi access point security code. (Though it might be more than one-time if you change access points or codes, so don’t lose that CD.) This is a pain if your computer doesn’t have a CD/DVD drive. Neither my MacBook Air nor my wife’s can play CDs or DVDs. (In fact most small new laptops don’t have that feature, since CDs and DVDs are terribly retro now.) So we had to fire up an old laptop and install though that. (Really, Samsung should have the same installer downloadable from the Web. Far as I can tell, they don’t, but I may not have dug deep enough on their website.)
  3. There is no clue to how much toner comes standard with the unit. The Brother this one replaces printed about a dozen sheets then wanted a replacement. The Staples where we picked this up did not stock the toner. In any case, you’ll need spare toner anyway, so get some, if you can, when you buy the thing.
  4. The cost of this unit on the Staples site was $79.99, discounted from $159.99. This is far below Consumer Reports’ reported prices of $127 – $199 (both, oddly, at Walmart). So I was happy with that until I got an email from Staples asking me to rate the unit. The Email sent me to me to the page where I am writing this — and the price now is $59.99. Great price, but I feel a bit cheated.
  5. At the store where I picked up the printer, I was pitched a three-year protection plan for $4.99, but when the guy behind the counter tried to make that work with “the system,” it came up as $30, so I declined. But now I notice this on the page for the printer: “3-yr Printer Protection Plan ($30-59.99) $4.99.”

I also notice that it’s also $59.99 at Amazon, for what it’s worth. Guess they’re trying to blow it off the shelves.

So here’s hoping it doesn’t start sucking soon.

[Later…] I contacted Staples through the chat agent on the printer’s page, and the agent quickly adjusted the price I paid to $59.99. So that was nice. Unfortunately, the agent couldn’t retroactively give me the $4.99 protection plan.

 

subway-speedtest

At the uptown end of the 59th Street/Columbus Circle subway platform there hangs from the ceiling a box with three disks on fat stalks, connected by thick black cables that run to something unseen in the downtown direction. Knowing a few things about radio and how it works, I saw that and thought, Hmm… That has to be a cell. I wonder whose? So I looked at my phone and saw my T-Mobile connection had five dots (that’s iPhone for bars), and said LTE as well. So I ran @Ookla‘s Speedtest app and got the results above.

Pretty good, no?

Sure, you’re not going to binge-watch anything there, or upload piles of pictures to some cloud, but you can at tug on your e-tether to everywhere for a few minutes. Nice to have.

So I’m wondering, @TMobile… Are those speeds the max one should expect from LTE when your local cell is almost as close as your hat?

And how long before you put these along the rest of the A/B/C/D Train routes? (The only other one I know is at 72nd, a B/C stop.) Or the rest of the subway system? In Boston too? BART? (Gotta hit all my cities.)

Meanwhile, thanks for taking care of my Main Stop in midtown.

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This is for Christopher Baker.

Chris was nine years old when a friend shot him through the head by mistake, using a gun the friend’s father kept for protection. Chris was a great kid: fun-loving, kind and athletic. In the open casket at his funeral, he wore a baseball cap that covered the fatal wound. The hole in his parents hearts would never be filled. Chris was their only child, and they never had another.

If Chris had lived, he would have been forty-two years old now. Instead, for those who remember him, he’ll always be nine.

If you think I’m about to go into an argument for gun control, be disappointed, because I don’t have one. Like millions of others who know innocent victims of gunfire, I feel grief and despair. Unlike many or most of them, I have no answer.

As Gideon Litchfield writes in Quartz, There is nothing more to say. There is no “debate,” no “national conversation.” There are only entrenched positions that don’t influence each other at all. Specifically, the gun non-debate—

echoes another frozen conflict: the one in Israel-Palestine. Four years of covering it made me see that, in certain disputes, the opposing forces attain a sort of self-correcting stasis. Even after a particularly cruel outrage, equilibrium returns quickly, as if neither side can let go of its claim to eternal victimhood. Change does come—many decades-long conflicts have ended—but it takes its own, often mysterious path that neither words nor any single tragedy can alter.

Indeed, instead of “gun-control debate,” we should call it the “gun-control conflict.” There is no debate here, only forces locked in frozen combat.

And the number of cats out of bags are legion. Today there are more guns than people in the U.S. It’s not much easier to “control” the gun market, or the use of guns, than it is to control the tides. Guns are abundant and loose in human nature. The best we can hope for is not being among the unlucky, as Chris was.

 

 

 

I’ll be on a webinar this morning talking with folks about The Intention Economy and the Rise in Customer Power. That link goes to my recent post about it on the blog of Modria, the VRM company hosting the event.

It’s at 9:30am Pacific time. Read more about it and register to attend here. There it also says “As a bonus, all registered attendees will receive a free copy of Doc’s latest book, The Intention Economy: How Customers Are Taking Charge in either printed or Kindle format.”

See/hear you there/then.

 

 

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davy1

Live as if you were to die tomorrow. Learn as if you were to live forever.
— Mahatma Gandhi

I’m not sure if Gandhi actually said that. Somebody did. My best human chance of finding who said it — or at least of gaining a learned enlargement on the lesson — would have been David Sallis. “Big Davy” didn’t know everything, but he came closer than anybody else I know, and he was a living exemplar of Gandhi’s advice.

Davy’s answer would have been knowing, clever and enlarged by a joke, a wild story or both. Alas, I can’t ask him, because he died last Friday of a stroke he suffered a few days earlier. He was just 56, and is survived by his wife Margaret and daughter Rosie —

mararet-and-rosie

— both of whom he adored absolutely — and by countless friends and colleagues who remain shocked and saddened by his passing.

I caught a telling example of how much Davy knew when he was visiting in Santa Barbara for the first time a couple years ago, and we took a long walk downtown. Observing the distinctive typeface of the city’s street signs, he described in depth its origin and design elements. I don’t remember what he said, except that the typeface, like the town, was of regional Spanish provenance. Now when I look online, all I can find about the typeface is that it’s called “Mission,” and lives in no standard font library. Whether or not Davy knew more than the rest of the world on the subject, it was totally in character that he might.

Davy didn’t like it when I told other people he was a maths genius. A stickler for accuracy, he said he was taught by some real ones, at Imperial College and elsewhere. But while he might not have been their equal, he was wickedly smart on the topic. One evening I saw that demonstrated at a bar in Silicon Valley. Davy was sitting at a table with another maths whiz, talking about how to solve some particularly vexing problem. Pausing in the midst of the conversation, Davy folded a napkin several ways at various angles and pushed it across the table to the other guy, who said “That’s it!” and looked back at Davy in amazement. Davy returned a look of agreement with one raised eyebrow and a wry smile. It was an expression that at once said both that he had won and this was all in fun — and “Isn’t it great that we’re both learning something here?” Here’s a photo I shot of the scene:

davy2

Davy was also a lover and player of music. Here he is on a guitar he brought to our house on a visit:

davy3

Davy’s tastes were wildly eclectic and refined. That guitar is an Erlewine headless Lazer — the same one played by Johnny Winter. At the time it was on its way to joining Davy’s extensive collection of vintage saxophones and guitars of every kind, any of which he might pick up and wail away on at a moment’s notice. He could hold forth on Bach and punk with equal authority, and had forgotten more about Frank Zappa than all but a few will ever know.  Here he is with our friend Robert Spensley (another fabulous musician), in their Zappa shirts:

davy-robbie

Davy became instant friends with my wife and I when we met in London in May 2013, at a lunch with a handful of colleagues at Visa Europe, which employed his consulting services for many years. It was Davy who brought VRM (subject of my work with the Berkman Center) to the company’s attention, and who had been the main instigator of the gathering.

Suspecting that we might be among the few who would know a world-changing business and technical hack when we saw one, he shared with us plans for Qredo, an architecture for sending and sharing data securely and privately between parties who could also, if they chose, connect anonymously — and then selectively disclose more information as purposes required. Qredo eventually became a startup, and I served through its formative months on the company board, visiting often to Richmond, Davy’s beloved home town. Here he is, describing how Qredo fit into some VRM contexts :

davy-whiteboard

Yet what I love and remember best about Davy was how much fun he was as a companion — at work on Qredo, in conversation at pubs and in other convivial settings, on walks in Richmond and around London, and over countless meals in places both fun and fine. To all those occasions Davy brought the most irrepressible inner child I have ever known in an adult human being. Here is a small collection of shots that show our boy at work and play:

Screen Shot 2015-11-24 at 2.00.49 PM

Since he left I haven’t gone ten minutes without lamenting how much his absence lessens the world. The one solace I find is knowing how much larger he made the world when he was with us.

For those able to attend, a ceremony and burial will be held on Monday, 30 November, 11 AM at Richmond Cemetery.

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