Cox Communications
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The Cox Cure
Had a nice long talk yesterday morning with Cox’s top tech guy here in Santa Barbara, and work continued on the poles and wires outside my house, according to a note left on my door by a field tech supervisor. The service has now been up, without failing (far as I know) since then. Most… Continue reading
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Connectivity hell, Part III
To their credit, fixing my problem has become a higher priority with Cox. A senior guy came out today, confirmed the problem (intermittent high latencies and packet losses), made some changes that adjusted voltages at the modem, and found by tracing the coax from our house to the new pole behind it that the guys… Continue reading
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Life in Cox tech support hell
Major props to Cox for cranking up my speeds to 18Mb/s downstream and 4Mb/s upstream. That totally rocks. I’m getting that speed now. Here’s what Cox’s local diagnostic tool says: TCP/Web100 Network Diagnostic Tool v5.4.12 click START to begin Connected to: speedtest.sbcox.net — Using IPv4 address Checking for Middleboxes . . . . . .… Continue reading