I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave me the number of the senior guy to call.
Anyway, no response so far. Meanwhile, the usual: hjigh ping times and traceroutes that show the big latency starting at the first hop: inside Cox’s network.
A smart tech friend, suggests we just replace the cable modem and its power supply. Can’t hurt. Of course, that’s Cox’s gear and their job, and they’re awol, still.
Meanwhile, the quanity of work not getting done is huge.
If I had a choice of carriers, I’d switch in a heartbeat, but I don’t. Verizon is the only alternative, and my house is too far from a central office to get competitive data speeds. So, not much leverage there.
Another friend suggests calling the CEO’s office. If I don’t hear back from the senior tech guy today, I’ll try that in the morning.