f/k/a archives . . . real opinions & real haiku

August 1, 2003

Surprise: Clients Want Efficiency (with Lower Fees), Competence and Information

Filed under: pre-06-2006 — David Giacalone @ 12:08 pm

LawMarketing Blog had a very important posting recently about what clients want from their lawyers.  Titled “Verbatim Comments from Clients” (July 21, 2003), the piece gives quotes from focus group participants who “were 80 purchasers of legal services — clients and prospects in large organizations with $500+ million in revenue.”

Lawyers need to read and re-read these quotes, and I wish they could listen to the tape.  My main reactions:

  • It’s no surprise that “big” clients want the same thing as the “little guy” — efficiency, competence and enough information to feel in the loop and in charge.
  • It’s sad that lawyers need to hear this over and over, but somehow never get the message.

[Thanks to Benefits Law Blog for pointing to this article today.]

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