You know we hate to be spoil sports. Nonetheless, for thesake of the innocent consumer/client, someone needs tointerrupt the all-day public display of affection between theblawgisphere and the Maryland personal injury law firm ofand Kevin J. Heller.Each of my distingusihed weblog colleagues has praisedM&Z for creating an Attorney Help Center, where — as Evansays:“you’ll find sample pleadings, motions, discovery,jury instructions, and more. An example of what’soffered is “Plaintiff’s First Request for Admissions,”a comprehensive set of requests for admissions ina vehicle injury case that would work as a model inmost states.”
We in no way want to discourage lawyers sharing high-quality samples of their work online. And we presumethat Evan and Carolyn are correct in touting the qualityof the M&Z samples and forms. Such materials should(1) help attorneys to provide clients with competent services;(2) allow attorneys to charge less for their services, as theydo not have to reinvent the deal; and (3) help personalinjury clients see how complicated or time-consuming thepreparation of their case might, or might not, be for their lawyers.Instead, I want to point out that the M&Z P/I Help Center(of which the Attorney Help Center is a part) falls short,in my estimation, in one very important way, in achieving itsstated goal of providing “real information of assistance toinjured victims.” As stated in a Comment this afternoon atEvan’s Trial Practice weblog:“there was not a word on how to negotiate a faircontingency rate (or even that such rates werenegotiable).”I added: “If injured victims or lawyers would like to learn aboutthis topic, and find an ethically-appropriate Sample Form, I suggestthey go to the Injured Consumer’s Bill of Rights for Contingency Fees.More can be learned at how much money is likely to be rewrdedand collected, and how much work and expense the lawyer is likelyto put into the case.”In the midst of writing this post, I discovered that Evan believes
I’m being unfair to Miller & Zois and that my Comment amountsto Comment Spam — “the interruption of a thread to provide infor-mation unrelated to the thread that’s of particular interest to thewriter.” Evan left up the Comment, saying he agreed with thesubstantive issue of contingency fees.Naturally, I had to reply, and here’s part of what I said:Evan, I think we should ask a few clients just how relevantmy topic is for them, before deciding this is comment spam.A potential client going to the M&Z FAQ page will find nothingabout fees when clicking on “How should I choose a personalinjury lawyer?”. The only mention of fees comes in the Answerto “Do I have to pay you any money when I hire you?” M&Zsays:“No. Miller & Zois is a 100% contingency fee personalinjury law firm. We are only compensated if we obtain arecovery for you. In fact, if you do not recover anythingfrom your accident and we spend money preparing yourcase, we absorb that loss. Miller & Zois never asks clientsto front expenses and costs.”By failing to inform the consumer that fees are negotiable and whatfactors are relevant, M&Z — despite all the other good it may do withthis site — continues the conspiracy of silence among personal injurylawyers that allows the vast majority of them to charge the vast majorityof their clients a “standard” fee that is the maximum permitted in theirjurisdiction. That is not putting the client’s interests first, and the ideathat it’s irrelevant to a website that purports to inform clients aboutpersonal injury cases is a sad comment on our profession.By the way, you say you agree with my main point . . . but you havenever mentioned the Bill of Rights Form that I created and that has nowbeen up at my website for over 8 months . . “Of course, I have no way to know what Miller & Zois tells their own clients aboutcontingency fees. That is not my point. M&Z has built a website aimed at astatewide and nationwide audience. It says “we get thousands of hits every dayto this area of our site.” The Help Center presents a golden opportunity to givelawyers and clients important information about contingency fees — or, to contin-ue the conspiracy of silence that exists with the use of the “Standard ContingencyFee.” It wouldn’t take a lot of effort to provide the information. M&Z is very wel-come to copy or link to our Bill of Rights, and to make use of the summary thatwe left at Evan’s website:Quick summary: the percentage fee charged should reflect howlikely the client is to win, how much money is likely to be rewardedand collected, and how much work and expense the lawyer is likelyto put into the case. The “standard contingency fee” that is chargedby the vast majority of lawyers is usually the maximum fee allowedin the jurisdiction. Potential clients should negotiate for a rate in linewith the criteria above, and the lawyer should give the client a goodfaith evaluation of the case, with all the information needed to be ableto negotiate fairly.This weblog has its roots in the contingency fee issue — our first hate mailcame from a p/i lawyer. We also had an early “debate” with Evan Schaefferon the topic (forming a bond that has lasted). I hadn’t meant to write about ittoday, but here we are, with another debate. Please check out Evan’s site(where I would expect more rebuttal from Mr. S), and the materials we linkedabove. And, please let us know what you think.Meanwhile, for a lawyer who always provides just enoughinformation, we can look to haijin Barry George:winter sundownour waiter returnswith a flaming traynew
stockperson…
stacked!lost flight briefing—
choking on the science
in their voices
winter sunset—
the art museum shimmers
on the river
half dark rooftops—
the sound
of falling snow
“winter sundown” – Frogpond XXVIII:3‘new’- Simply Haiku senryu page (Summer 2005)“lost flight”, “winter sunset” & “half dark” – Haiku Harvest (Jan. 2003)![]()
January 6, 2006
the Miller & Zois “Help Center” disappoints
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