S&D through ILL?
Hi Tom,
Ever since you and Claire pointed out the need for us to check and make sure that any s&d requests coming through ILL have the s&d link next to them, I have noticed just how many of these (all that I have seen DO have the link) we get. The last time I worked through the Awaiting Harvard Processing queue, there were over 30 requests in the queue, and easily more than half of them were s&d eligible, but coming through ILL. I was just wondering if this is ok, or if it is a matter of educating patrons about how to use the s&d feature in HOLLIS, and if we should discuss a way of discouraging them from making such requests through ILL. What are your thoughts?
Jessica
tbruno
May 9, 2011 @ 5:18 pm
Great question, Jessica! While we definitely do want to process these, we could use email routing to give the patron a heads up that the item was actually available at Harvard and will be filled via Scan & Deliver.
The feature would work exactly like Referred to ILL Staff- instead of routing the request to Scan & Deliver Processing, we’d use the Email dropdown and select “Routed to Scan & Deliver” (if that works as a prompt). The form email will pop up telling the patron we’re going to fill it via S&D, and once the email is sent the request will be automatically routed to Awaiting Scan & Deliver Processing.
Sound good? I’ll try to have this ready by the end of the day tomorrow.
tbruno
May 10, 2011 @ 5:52 pm
UPDATE: The email routing functionality is now live. Please start using it immediately, and let me know if you have any questions. Thanks again to Jessica for inspiring a great idea!