Regarding the Awaiting Harvard Processing queue
A note from Jessica:
I was working in the scan and deliver (s&d) unfilled queue today (a new queue that we were assigned in the trainer’s meeting today, Roland, which we will train you on later), and an important point came up regarding the Awaiting Harvard Processing Queue. I did not know this before, so I thought I’d pass it on to you in case none of us knew it. Apparently all of the requests that we get in the harvard queue which we convert into S&D requests, often are there because there is no s&d link in HOLLIS. Claire and Tom told me that if no s&d link appears in HOLLIS, that means the item cannot be received through s&d. What that means for us is, as we already look in HOLLIS first as we work through the Harvard queue, we now just need to remember to check whether or not the item is listed in the detailed holdings, and if no s&d link appears, we shouls not convert the request to s&d, but rather continue processing it through ILL. Please let me know if this makes sense, or if I can answer any questions about it. Making this change will keep requests from getting caught up in a cycle where they simply won’t get filled!
Thanks everyone, and have a great weekend,
Jessica