Petition to change Harvard Extension School diplomas faces an uphill battle

A group of current Harvard Extension School students has created a petition to remove the “In Extension Studies” designation from Harvard Extension School diplomas, and replace it with the actual concentration of the student receiving the degree. It’s a great idea, and has received lots of support (the petition currently has hundreds of digital signatures, including my own). Unfortunately, I don’t think it will result in change, based on some historical context that I will share below.

First, some background. A matriculated HES student needs to meet the requirements for his or her respective program in order to receive an ALB degree (undergraduate) or ALM degree (graduate). The Extension School has concentrations (equivalent to “majors”), ranging from computer science to visual arts. My concentration was history. But, instead of receiving a diploma that identified my degree (ALM) and concentration (history) it instead lists “ALM in Extension Studies.”

This ridiculous and confusing designation has bedeviled Harvard Extension School graduates for decades. It does not correspond to any real concentration or course of study. As I recall, there may have been a class or two in the past 100 years that related to extension schools or continuing education, but there were never enough credits available to form a distinct concentration. Aside from the wording of the diploma, the Harvard Extension School does not use the term “Extension Studies” in its marketing, course descriptions, or communications with students and alumni. It’s basically a historical anachronism, or an attempt by the Harvard Faculty of Arts and Sciences to differentiate (or denigrate) the accomplishments of Harvard Extension School students.

The petition, hosted on Google Docs, sums up the issue as follows:

HES Degree Title Change Initiative

Hello Extension students!This committee has been created to research, reach out and to take action to have the “in Extension Studies” part of our diploma replaced by our actual concentration. We need your support whether you are only taking classes or a degree seeker. If you have no intentions of investing your time and money to end up with a degree in “Extension Studies” which does not reflect your Harvard experience, please sign the following petition and share it with your friends.Check out www.facebook.com/hesdegreechange for updates.

harvard extension school petition to change in extension studies

The petition asks for names and graduation year, and then asks:

  • When you signed up for classes at HES, did you know you were getting a degree in “Extension Studies”?
  • Are you a distance student?
  • Extension School Program?
  • Your personal feedback

Until I read the petition and the associated Facebook page, I regarded the “In Extension Studies” designation as an irritant. After all, the Harvard Extension School allows students to list their concentration on their resume. But then I began to read some of the stories about Extension School alumni who had serious problems, such as this student who told his story on an online Extension School forum:

Want to add my 5 cents to the problem. I graduate with ALB in 2014; currently enrolled in ALM, Software Engineering.

For the last 6 months I’ve been looking for jobs in the US (I’m a remote foreign student). HES doesn’t provide student visas for foreign students, so it was already a challenge to find companies that would even consider interviewing someone with a US degree, but without a temporary permit to work after graduation (so called OPT). I was aware of that from the very beginning, but didn’t expect to that so few companies actually work with foreigners without experience. In case you’re interested, I didn’t get a single offer in Boston even though I tried really hard to move there. Luckily NYC and San Francisco were much more visa-friendly cities.

After I found a couple of companies who were ready to interview despite the required visa sponsorship and almost lack of experience, I had to explain “liberal” part of the degree name (nobody actually paid attention to “Extension School” words). It wasn’t too bad since most HRs and engineers I talked to were more interested in my actual knowledge and whether I can confirm that I know the things I listed in my resume. Liberal/extension “flaw” wasn’t much of a concern for them (including big companies, e.x. Google, Microsoft). And I personally felt fine about that since my program of study really wasn’t that rigorous compared to the college one (I skipped a couple of math classes that I wasn’t interested in).

However, after I got a job offer and started to work with the lawyers the real troubles came into play. The degree officially says “in extension studies” rather than “in Computer Science” whereas the transcripts specify concentration (sciences), field of study (computer science) and a minor (thesis/research). The lawyers immediately saw an inconsistency between transcripts and the diploma. For a couple of days I was explaining to them how HES works, provided links to the web site and even contacts of HES admission office for further inquiries. In the end, my attorney said that they’ll have to send my degree for special evaluation to confirm Computer Science concentration because the transcripts specify one thing and the diploma a different one.

I’m sure it will all work out and I’ll get an additional paper from some evaluation service that will confirm that my degree is a real computer science degree, but Harvard should feel embarrasses that lawyers have to send a degree from Harvard with transcripts to verify the field of study mentioned in the transcripts.

In short, I don’t complain about “liberal” arts or requirement to specify Extension School in my resume and about frankly explaining to employers what school I attended and why. I slightly object the lack of F1 support because that wasn’t the case before 2009. However, I strongly feel that the degree conferred in Harvard Yard in Tercentenary Theatre with all other Harvard diplomats should not be a subject for any additional verification or legal doubts.

This young man is absolutely right. There should not be any doubt or questioning about the degree he received, yet he was subjected to something that graduates from other Harvard schools would never experience. Three stupid words — “In Extension Studies” — threatened his ability to work at a job that he was otherwise qualified to do.

The three students leading the charge to replace “In Extension Studies” with the name of the concentration are doing all of the right things. Besides the petition, they have met with the Harvard Extension Students Association (HESA) and the Extension School administration. They organize events. They have a solid social media presence.

Unfortunately, they are fighting a stacked deck. They are not the first to protest “In Extension Studies.” As I recall, the HESA administration in the mid-2000s also lobbied the administration. The head of the Harvard Extension School – Dean Shinagel – even told hundreds of new graduates at the 2008 dinner for new graduates that he wanted to get rid of “In Extension Studies.” I was there, and when Shinagel made this announcement, everyone cheered. A proposal was eventually put in front of the FAS faculty committee, and … nothing happened.

So I have to ask: If a very powerful and esteemed dean (Shinagel had led the school since the 70s, and served as a house master for Harvard College, and FAS faculty member) was unable to get anything done 6 or 7 years ago, what has changed in the interim that would encourage the powers that be (the University administration and FAS faculty) to change the diplomas now?

Keep in mind that Harvard Extension School students have been treated as second-class citizens at Harvard for more than 100 years. We put in years of effort to complete our degree requirements, conduct serious research under Harvard faculty, and earn our degrees. Yet Extension School students can’t cross-register. Students can’t live in University housing. Students can’t get proper visas. FAS and the rest of the University have no interest in changing the status quo, and I am afraid that the petition will suffer the same fate as similar efforts have experienced in years past — it will be ignored or rejected.

What are your thoughts about the latest petition? Are things different now? What hope do we have as students and alumni to get a diploma that reflects our accomplishments and concentrations?

Harvard Extension faculty and the Harvard Instructor requirement

So you’re thinking about attending the Harvard Extension School, or you want to know more about the degree programs. A common question that prospective candidates have is whether students are taught by real Harvard faculty. Others are interested in whether Harvard Extension faculty are tenured professors at the University.

The short answer: It depends on the concentration and the classes being taken.

Instructors with appointments at Harvard Widener Library
Harvard Widener Library

Looking at the Harvard Extension Faculty Directory, the first page of results contains numerous associate and assistant professors, lecturers, and preceptors from FAS, the Harvard Medical School, the Harvard School of Public Health, Widener Library, and other units. The page also lists faculty from other area universities (Boston College, Suffolk, Northeastern, UMass, etc). There are many non-academic-affiliated instructors, too, who teach in the Extension School’s professional programs.

Generally speaking, the liberal arts and science classes are more likely to have Harvard faculty, including tenured professors. The Extension School has a “Harvard Instructor” requirement for the liberal arts masters degrees, requiring 7 out of 9 courses to be “a faculty member with a teaching appointment” at Harvard.

Harvard Extension faculty and Harvard Summer School classes

However, the school bends the rules for Summer School classes. All Harvard Summer School instructors are regarded as Harvard Instructors, even if they don’t have a teaching appointment. That’s not just for Extension School students taking Summer School classes; the rules are bent for Harvard College students attending the same classes — most on-campus Summer School coursework counts for credit for attending Harvard College students, with some conditions. Online classes offered by the Summer School cannot be taken for credit by Harvard College students, though.

I was a history concentrator in the Extension School’s Master of Liberal Arts program from 2003-2008, taking all of my classes on campus. Here’s the Harvard/non-Harvard faculty breakdown:

  • 2 classes taught by tenured Harvard faculty members
  • Thesis project directed by a tenured Harvard faculty member
  • 1 class taught by a non-tenured Harvard lecturer
  • 2 classes taught by Harvard post-docs/research affiliates
  • 1 class taught by a visiting professor from Boston College
  • 1 class taught by a visiting professor from Northwestern
  • 1 class taught by a visiting professor from Western Michigan University
  • 1 class taught by Museum of Fine Arts research affiliate

The 3 or 4 courses I took during the summer generally had non-Harvard instructors, but counted toward the Harvard Instructor requirement based on the Summer School exception described above. The Northwestern and Western Michigan lecturers had received AB/JD and PhD degrees from Harvard and had visiting scholar affiliations at Harvard, while the late Professor Thomas H. O’Connor of Boston College was considered the leading scholar in his field.

For other liberal arts concentrations, it’s possible to choose classes so most or even all instructors are tenured Harvard faculty or tenure-track professors. I know students who have done this, or even applied for (and received) Special Student status to take GSAS/College classes taught by Harvard faculty.

As for the professional programs (Finance, Digital media arts, etc.) there are no longer any Harvard Instructor requirements. This is not surprising, considering many of the topics being taught have no equivalent in Harvard College or any of the professional schools. Practically speaking, this means it’s possible to receive a degree from Harvard without ever taking a class with Harvard faculty. It’s ridiculous, and reflects very poorly on the Extension School, as I noted in another post several years ago:

… The professional degree programs have failed to fit the model established by the Extension School to offer a Harvard academic experience led by Harvard faculty members to students. It further sets a precedent for launching new professional degree programs that have no connection to the University’s existing areas of study, and opens the door to criticism that Harvard Extension School degrees aren’t “real” degrees because they no longer represent study under Harvard’s top-notch faculty.

I advise students considering these programs to make every effort to take actual classes with real Harvard faculty. For some fields, it’s impossible because there are no Harvard instructors available or willing to teach in these areas. But for others, there may be course offerings from time to time.

For online courses, there is an additional dimension to Harvard Extension faculty participation: Whether the classes are “live” with a participating professor, or whether they are prerecorded lectures with no opportunity to interact with faculty. In such classes, online discussion and assignments are handled by non-faculty TAs. Many students don’t know this before they sign up, and are disappointed by the experience, as one student discovered:

… Most of my distance classes were recorded lectures of College classes from the current semester. I had problems in both of my prerecorded classes that were related to the fact they were prerecorded and the professors were not involved. In one class, I had an outstanding TF and she made a huge difference; in the other things went badly and students complained. The professor was not accessible and this was not explained prior to the start of the class. …

In summary: If you are looking for a real Harvard experience, take as many classes on campus with real Harvard instructors as you can.

Harvard headlines: Clickbait and the Extension School

Last week there was a flurry of Harvard headlines, after a male student attacked a senior citizen at Logan airport. I won’t get into the details of the story itself, but wanted to talk about the sensationalist coverage and the collateral damage to the Harvard Extension School.

When the story first hit the Internet, it was all about the Harvard connection:
Harvard headlines extension school
Many of the initial headlines, including those from Boston .com, the Huffington Post, and other national and international outlets, omitted the fact that the student, Cameron Shenk, was an Extension School student. In the absence of such context or knowledge of the Extension School, many people skimming the news would assume it was a Harvard College student, even though Mr. Shenk and his lawyer did nothing to insinuate otherwise. It’s a common assumption, as I’ve cited repeatedly on this blog (see my earlier article about Harvard Extension School resume guidelines).

Predictably, when the Internet commenters and follow-on coverage appeared, the angle turned from tragic crime to criticism of the Extension School and its students. Boston .com’s Eric Levenson claims that Extension School students “just need an interest to learn and some money to spend,” neglecting to mention the wide gap between casual class takers and degree candidates who have to prove they can do coursework at a high level before being admitted.

As I said in the comments section of the Boston .com article, there are a couple of issues at play when it comes to mainstream media stories about the Extension School:

  1. Clickbait headline writers who want to play up any story involving weird/unstable/criminal behavior and “Harvard”
  2. A continuing education division that is not well understood (for example, there are casual class takers as well as degree candidates) and often gets defined by strange headlines or fakers.
  3. A student and alumni population which includes a fair number of people who are apt to play down their Extension School affiliation or deliberately mislead others into thinking they attended Harvard College or one of the highly competitive professional programs, such as the Business School.

I think journalists such as Eric Levenson deserve much of the blame Unfortunately, previous stories about Extension/College imposters, combined with a large number of alumni who claim “Harvard” while hiding “Extension” are adding another negative context to this story.

It’s unfortunate, because the Extension School has some great classes and degree programs, and have helped hundreds of thousands of people further their educational goals. Most of them are good people and are honest about the Extension School affiliation, yet the fakers and bizarre headlines are increasingly defining what it means to be an Extension School student.

I welcome your comments below.

Harvard Black Mass debacle and the damage to the Extension School

Harvard Black Mass flyer
Harvard Black Mass announcement (click to see full size)

Once again, a Harvard Extension School club has caused great offense on campus. In 2011, it was a student group inviting a panel of anti-gay Christian conservatives to campus. Yesterday, it was the Harvard Extension School Cultural Studies Club inviting a New York Satanic society to campus to hold a “Black Mass”, a deeply offensive ritual meant to mock core Catholic beliefs. The Harvard Black Mass event, originally scheduled to be held in the basement of Memorial Hall, was moved to the Hong Kong restaurant after outrage exploded across campus and the national media.

There should be little surprise that the event drew such outrage. Boston is still a heavily Catholic town, and the event’s Harvard association magnified the interest and controversy. But I was saddened to see the frustration directed at Extension School students who had nothing to do with the event. I was also disappointed in the poor response by the Extension School and the non-response by Extension School student leaders, namely the officers of the Harvard Extension Student Association (HESA).

Reaction to news of Harvard’s Black Mass

The comments on The Crimson website in reaction to the Harvard Black Mass news illustrate how the reputation of the Harvard Extension School and its students became collateral damage, with some people going so far as to call into question the necessity of the Extension School:

Harvard ’14 Lowell House:

I hate this school. Especially demoralizing that this is coming from the extension school.

Increase Mather:

Most annoying about this is the fact that people reading/hearing about this stupidity in the media will not focus on that word “extension,” which basically means this is an organization of random people who paid Harvard a couple hundred dollars to take a dumbed-down evening course. They are not “Harvard students,” and in most instances they are not even taught by “Harvard faculty.” They are outside posers who use Harvard’s classrooms in the evening — period. Then they go around either lying by omission — “When I was at Harvard” — or outright — “I graduated from Harvard,” ultimately damaging the brand for all the rest of us simply by being who they are and claiming to be who we are.

We have enough problems with controversy generated by legitimate Harvard students and faculty. Why is it that this sort of thing always seems to come from extension school students or visiting “executive education” pole dancers in the business school or some other abomination abusing Harvard’s good name?

Quoiquilsoit:

Why are the Extension School and its students included in “Harvard?” When last I looked, the Extension School provided a way for a limited number of local people to pay and physically attend courses by Harvard faculty and earn, conceivably some day, in the case of a very few of them, a peculiar degree–not a BA. This must have been an exercise in 19th century-style Community Relations. Care has always been taken to keep these locals rigorously segregated from “real Harvard students.”

It seems to me that EdX renders this instrumentality, with all the questions it raises as to selectivity of admissions and the rights and discipline of Extension students, finally obsolete. Our faculty doesn’t need the very modest supplemental income.

Assuming academic integrity, quality and degree content could be assured, which they could right now, I feel great assurance that even so, and despite accelerating advances in medical science, no one capable of reading this will live long enough to see the day when degrees are awarded to EdX students (who, in contradistinction to Extension, are NOT “Harvard students”). The reasons for this are entirely financial.

But, OK. Why go on offering some weird degree? Lop off the decorative old branch and let EdX grow, even though it won’t be green.

This is not the first time that the Harvard Extension School’s reputation has been tarnished by the actions of individual students. Negativity has been brought to the fore when fake Harvard College students with Extension School backgrounds are outed or Extension Student alumni publish C.V.s that avoid mentioning their Extension School affiliation.

Official Response To The Black Mass Event From The Harvard Extension School

The Extension School’s response to the Black Mass was to portray this as a student free speech issue, and attempt to equate the Black Mass with other club events, such as a Shinto tea ceremony. Meanwhile, the elected leaders of HESA — including the director of club affairs — were nowhere to be seen. This would have been an opportunity to reject the Black Mass as totally offensive and unwelcome, and point out that the actions of a few naive and misguided students do not reflect the attitudes of the rest of the student body.

For the Black Mass event, the cultural club went through the trouble of creating an online flier (since removed from weebly) but I couldn’t find any record of the names of the club officers. The organizers of the Black Mass were defended by Harvard on the grounds of free speech rights, but nowhere did they actually have to clearly identify themselves or stand behind their pronouncements.

My advice to Harvard, the Harvard Extension School and HESA: If clubs from any part of Harvard can use “free speech” as a reason to organize any event on campus, then the club organizers have to publicly take responsibility for the event and any fallout or damage that transpires. If club leaders insist on anonymity, then they shouldn’t be granted official club status — and the events should take place off campus.

Harvard Extension School ALM in Management vs. full-time MBA

I received an email from a prospective student asking about the Harvard Extension School’s ALM in Management program. He wanted me to compare the ALM in Management vs. a full-time MBA.

In my reply, I noted that I have never taken any ALM in Management classes. My ALM concentration was history. But I have followed the Management program since it was introduced and have a full-time MBA under my belt, and feel qualified to make some comparisons.

Harvard Extension School ALM in Management vs. MBA: Where the programs differ

From my point of view, while the ALM in Management has a price that’s hard to beat, it does not compare with a full-time MBA. Here’s where I think the ALM in Management program comes up short:

  1. There is no cohort experience, vital for building a network that can serve you long after after the program concludes.
  2. Even though many of the classes are similar to those you would find in a business school, the ALM in Management degree is technically not an MBA. It’s a liberal arts degree in management (!). This fact may cause skepticism among some potential employers.
  3. Most instructors are not Harvard faculty, and there is no affiliation with the world-famous Harvard Business School.
  4. While online classes are a lot of work for students, they are not a substitute for in-person learning experiences. Extension School students have complained about some of the deficiencies in the past.
  5. Recruiters either don’t know about the ALM program, or don’t regard it as a good program because it’s part-time, mostly online, etc. Note that some recruiters view any part-time business degree with skepticism.
  6. Among recruiters, the reputation of the school has been damaged by HES graduates who have omitted their Extension School background on their resumes. In some cases graduates have innocently followed the Harvard Extension School resume guidelines, but in many cases there have been deliberate attempts to portray themselves as graduates with a Harvard MBA or Harvard College degree.

In other words, it’s a mistake to assume the ALMM is like a Harvard MBA lite. That said, I think there is real value in some of the on-campus classes that expose students to important business concepts. There are takeaways that can be brought back to the workplace, or help students shift their careers in a new direction. For students who cannot enroll in a full-time MBA program, ALM in Management classes are an attractive alternative.

Harvard Extension School ALM in Management vs. full-time MBA program
Harvard Business School has a full-time MBA program.

 

What is a MOOC? And why does it matter?

What is a MOOC? When I posted an article about MOOCs to Hacker News and the /r/truereddit forum on Reddit, I thought many people in technology circles knew the answer — Massive Open Online Course. I was wrong, as evidenced by replies like this:

What is a MOOC? Reddit

For people who follow online education, it’s easy to forget that MOOCs — basically prerecorded video lectures and online components such as discussion boards, surveys, and course materials intended for audiences of thousands of students — are a relatively new phenomenon. Soon, however, they will become mainstream, as more young people are exposed to MOOC coursework and colleges succumb to pressure to reduce costs related to faculty and physical classrooms.

HarvardX controversy prompts “What is a MOOC” post

The article that prompted the “What is a MOOC?” questions is actually very interesting. Titled, “Why Professors at San Jose State Won’t Use a Harvard Professor’s MOOC“, it covers the reaction of professors who reject the use of exported HarvardX teaching materials for their students in San Jose. They rightly point out that MOOCs are extremely lacking in interactive features. For instance, Harvard’s “Justice” course, taught in person by Harvard Professor Michael Sandel and provided as a MOOC through HarvardX, does not contain any mechanism that allows San Jose students to ask Sandel questions (related: More evidence of problems with distance education at Harvard). His response to the Chronicle of Higher Education:

“The worry that the widespread use of online courses will damage departments in public universities facing budgetary pressures is a legitimate concern that deserves serious debate, at edX and throughout higher education,” wrote Mr. Sandel. “The last thing I want is for my online lectures to be used to undermine faculty colleagues at other institutions.”

But I found the answer on this Hacker News thread to be most interesting, in part because it expresses the concerns of students:

At the risk of setting up false dichotomies, I wonder:
Will a MOOC instructor answer my emails, take a phone call, or meet with me in person?
Will a MOOC instructor help me network with potential employers and internship sponsors?
Will a MOOC instructor be my mentor and help me navigate an increasingly difficult job market?
Will a MOOC instructor connect me to other like-minded students and professors?
Will a MOOC instructor act as an advisor for any interest groups or clubs at my school?
Will a MOOC instructor know who I am?

The answer: “No. That’s why the course is free.”

What’s missing from Harvard’s edX announcement for HarvardX

Harvard EdX is partnering with MIT

The presidents of MIT and Harvard had a major announcement this morning regarding EdX, a non-profit venture to make certain Harvard and MIT courses freely available to anyone with an Internet connection. Unlike MIT’s decades-old OpenCourseWare initiative, which basically involved posting course curricula and problem sets online along with a few videos, edX goes much further. MITx and soon HarvardX has more video, structure, community, and even testing mechanisms to students can track their progress. EdX will be an independent umbrella organization to help run the two programs and share certain resources.

EdX is not really news for MIT. MITx was announced late last year, and made a huge impact. Hundreds of thousands of students have signed up to take MIT’s science and engineering classes. MIT even announced that people completing a set of courses would receive some sort of non-degree certification. MITx (and Khan Academy) made a lot of universities wake up to the possibilities of supplemental learning for society at large. Harvard was apparently starting to feel left behind; a source told the Boston Globe that Harvard felt “we didn’t want to look like we were playing catch-up.” Indeed, while MITx is already operational and serving its mission, HarvardX won’t offer any classes until later this year.

HarvardX and the Harvard Extension School

In addition, I noticed something peculiar about the HarvardX side of the venture. Harvard has been running Internet-based distance education continually since the 1990s through the Harvard Extension School. The announcement said that EdX would be separate from this and other existing distance education offerings through the Harvard Business School and Harvard Medical School. In the press conference, Harvard’s provost briefly mentioned the expertise that the Extension School had developed, but it looks like there is no connection between HarvardX and the Havard Extension School.

Indeed, I am wondering if the free Harvard offerings from edX will compete with the Extension School’s own desire to get paying students to “sample” Harvard courses online. If casual students see that they can sample Harvard courses for free via edX, why should they pay thousands of dollars to take an Extension School class online? The Extension School can say that they offer credit for online courses. But to casual students paying $2000 or more for educational credit that will probably never be used, this doesn’t seem like a good value considering Harvard-branded knowledge can be obtained elsewhere for free.

Highlighting user stories

For years, I’ve found the best way to illustrate what’s going on at the Harvard Extension School is to talk about the students and their experiences. Through interviews, personal blogs, emails, and message board postings I have been able to highlight both the good and the bad using voices that are totally authentic.

For instance, several years ago I spotted this blog post by a student who had just finished the Harvard ALB program. He was ecstatic about his experience learning under some of Harvard’s renowned faculty:

Overall I feel that I received the best undergraduate education possible. It was a great honor to study and then be a TA under Tom Hayes and run the Physics 123 lab — I think it’s entirely possible that Tom is the best introductory circuit design teacher in the world, and I know I am in great company. It was also a great honor to study cyberlaw at the Berkman center of Harvard law — as an undergraduate, I was able to take more IP, patent, copyright and digital law classes than are available at most law schools, including Larry Lessig’s former class “The Technology and Politics of Control”. I also learned Spanish with Professora Zetterstrand, studied the history of Boston under Robert Allison, and of course studied number theory, probability, topology, calculus, linear algebra, group theory, graph theory, etc. under professors Martinez, Boller, Winters, Bamberg, Towne. Astronomy at the Harvard Smithsonian Center for Astrophysics, Physics in the science center… comparative religious ethics and modern/contemporary American fiction in Harvard Hall. Museum studies with Mary Malloy (and the future directors of a couple dozen museums in the museum studies program), game theory with Neugeboren (who himself studied under Schelling, whose son Robert is also a close personal friend), psychology under Fersch, and the history of electronic music with Marshall all were brilliant courses also. So many of these professors were the best at what they do — leaders in their fields, the ones who wrote the books. And even though this was a “night school” program, Harvard refused to lower the bar and never failed to challenge me; many of the professors talked about how the curriculum in the college vs. night school was exactly the same, and in a number of cases the student projects and work in the night school exceeded that produced by the day students.

It’s through other user stories that I’ve been able to understand the problems with distance education at the Harvard Extension School. A group of students commenting on their distance education experience lamented the lack of interaction with their professors, despite the Extension School’s promise of “Harvard faculty and rigorous academics.”

User stories in other fields

User stories aren’t just limited to higher education. Through blogs and online reviews it’s possible to learn about all kinds of products, services, and new ways of doing things. The people telling the stories are often customers and people who practice/experience whatever they happen to be talking about.

Highlighting user stories with a C. diff case study
C. diff case study

One thing I hope to do with my nascent publishing venture is to highlight the user stories of some of my readers. The books are intended to educate people on a variety of mildly complex topics, ranging from digital technologies to science and medicine. Many readers are coming to these topics and have basic questions (“What is LinkedIn” or “What is C. diff“). I have begun to highlight some of the reviews on the book websites, but have also taken the time to talk to readers and highlighting their questions. Then there is the C. diff book, which highlights real C. diff case studies.

The next frontier for such user stories may be video. I have already found one YouTube video about one of my books and I think other people will take this route to share their experiences because it’s so easy to create the videos on a phone or computer.