“Content may be king, but the customer is God,” said Richard Sarnoff of Bertelsmann, at We Media Miami. The comment brought to mind the mantra of my fellow fellow the wise Doc Searls: As readers/viewers/listeners, we’re not customers for ad-supported media, we’re their product. They’re selling our “eyeballs,” “mindshare” and “loyalty” to their godlike customers, … Continue reading YOU are the Message