Hi,
Good news — you’re just steps away from regaining access to your account! To reset your password and sign in, follow these steps:
Step 1: Run a virus scan on all computers you use (you should do this on a regular basis). Do this before changing your password to make sure your computer doesn’t have any malicious programs trying to steal your password.
To view a list of available anti-virus software, visit http://www.google.com/support/accounts/bin/answer.py?answer=88072
Step 2: Reset your password:
1. Visit https://www.google.com/accounts/recovery
2. Enter your Gmail username into the ‘Email address’ field.
3. Enter the verification word.
4. Select ‘Email to ****@***.com’, then click ‘Continue’.
5. Follow the instructions on the following page to finish resetting your password.
Step 3: Once you’ve changed your password, make sure your password recovery options are up-to-date by visiting https://www.google.com/accounts/UpdateAccountRecoveryOptions
Step 4: Secure your Google Account against unauthorized access by following our step-by-step instructions at http://mail.google.com/support/bin/static.py?page=checklist.cs&tab=29488. In particular, check your Gmail settings (filters, forwarding, POP/IMAP) to make sure your mail isn’t being forwarded to an account you don’t recognize.
We’re glad to have you back as a Google Accounts user again.
Sincerely,
The Google Account Recovery Team
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Please do not reply to this email. If your question was not answered, please visit the Google Accounts Help Center at http://www.google.com/support/accounts
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