~ Archive for September 19, 2004 ~

Outsource university administration to India or China?

21

Nearly all American universities have experienced tremendous growth in administrative staff in the last 30 years.  At most schools the ratio of admins to faculty has doubled. As this trend continues necessarily tuition prices continue to outpace inflation.  Within our lifetimes it is likely that the cost of a college degree will exceed the cost of a twin-engine business jet airplane (in the 1950s four years of tuition cost about the same as a new Chevrolet).


If colleges cannot get by without adding more labor per student why not do as for-profit corporations do and add that labor in China or India?  As noted in a December 1, 2003 entry, MIT has had great success outsourcing OpenCourseware programming and editing to India.  Think about all the jobs at a typical university that are done primarily via phone and email.  Obviously the entire IT department could be in India.  Why not the registrar?  How about most of the coordinating and tracking functions of the alumni office?


American labor is wonderful but it is a luxury that most American families can’t afford.


Business idea for the young readers:  Start a university “back-office” service bureau in India or China.  The folks who’ve done this for Wall Street have been very successful (New Yorker magazine did a great article this summer on Office Tiger, started by two Princeton alums).  Most university administrations lack the initiative to manage staff overseas (or do anything innovative, actually) but they would all appreciate the potential cost savings.  So they’ll need a contractor to do it all for them.

Why the Greeks hate the U.S.

15

Athens is lovely.  The perfect weather and ancient history enable such activities as last night’s open-air concert by the Vienna Philharmonic in a 2000-year-old marble amphitheater underneath the Acropolis.  Everyone speaks English.  When in the company of a local it is very difficult to pay for meals or entertainment.  I asked one of these hospitable locals how come the Greeks are reported to hate the U.S. so much.  His answer:  “It depends on one’s party affiliation.  The Left Wing hates the U.S. because of its support for the Right Wing against the Communists 50 years ago.”  That’s wonderful, I thought.  Only half of these guys hate us!  “Actually, no,” he continued, “the Right Wing was sympathetic to the Serbs in Bosnia and Kosovo and after Bill Clinton’s bombings in support of the Muslims they hate the U.S. too.”

Log in