How do folks like Comcast Extreme 105 Internet service? I have to appeal to readers because interacting with Comcast yields conflicting information. My current Comcast connection is 25 down/4 up, which is annoyingly slow when I am trying to clutter youtube with unlisted 1080p videos of my kids. It also means that VoIP phone service suffers a bit when a heavy upload is proceeding.
It is hard to tell exactly what Comcast promises in terms of upload speed with “Extreme 105” but it seems to be 20 Mbps, i.e., slower than the mid-tier Verizon FiOS connection (50/25). Comcast has a “usage cap” of 250 GB per month, which works out to 5 hours of usage at 105 Mbps. Comcast says that they have to send out an installer to “install” Extreme 105 even though I already have Comcast Internet and a Motorola cable modem that is supposedly fully capable of handling Extreme 105. The customer service representative said that this was so that Comcast could set up a fiber optic line into my cable modem (this would be an interesting achievement since the Motorola modem has only a coax connector).
I don’t hammer the connection that much day-to-day, but the standard Comcast service seems to be subject to annoying hiccups. Do folks who upgraded to Extreme 105 find that the service is more reliable? And what does the installer do when he/she comes out? Finally, what does Comcast do about this usage cap?