:Web Application Usability

a PhD thesis by Hans de Graaff. “Interactive systems often get in the way of getting the job done, for instance by preventing the work being done in a particular order, or by simply not supporting all the aspects of our work. For example, I have been making changes to the draft text of this thesis using pen and paper first, as opposed to using my word processor, because the word processor does not facilitate the kind of notes and annotations needed to work through a draft. Also, the positive aspects of the chip-card are offset by the fact that transactions will be much harder to keep private.”

Well the answer to this problem is to have lots of tools and fit them into the process that suits us. Either a single software company needs to make all the tools, which is a slow top down process or open standards could be setup to facilitate interoperability and the tools can develop faster in a more bottom up approach.

Developing interactive systems …

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