CRM 2.0 = CRM + SCM + PRM + VRM ?, by Guido Oswald
Socialultions: Is It Disruptive Innovation?, by Jay Deragon
Emerging Trends? – Nope, it’s been a long time coming, by Elias Bizannes
Running the Numbers, by Joe Andrieu
Driving Markets from our own kernels, by Doc Searls
Do Not Track Legislation Could Change the Ad Landscape, by Bernard Lunn