MyWave, a New Zealand-based VRM/CMR (Customer Managed Relationship) company, says this in one of its recent posts:
MyWave’s vision is for an online world where individuals have control and ownership of their data and have the power to choose and create ‘segment of one’ personal relationships based on Mutual Value.
That means giving people the power to gather, control and use their data in one place; to see where they have been, what they have been doing and plan for what they want to do. It means giving individuals new ways to engage – not only with companies and people, but with the things they own or aspire to, or are interested in. Conversely, it means giving individuals the power to filter out the products and services and other personal and business clutter that wastes their time and energy.
The data an individual generates describes who they are and what they do – up to a point. Typically, that data is held in enterprise company databases. It ages, is incomplete and is stored and used in ways designed to push products and services. But if individual customer data could be accurate, up to date, and – most important – be used with the individual’s personal ownership and permission, then that data can become alive and help individuals and enterprises build a highly personalised mutual value relationship.
brand eins‘ Ausgabe 05/2014 – Schwerpunkt Im Interesse des Kunden Was der Kunde wirklich will translates as Issue 05/2014 – Focus In the interest of the customer — What the customer really wants. It sources The Cluetrain Manifesto and more recent utterings by David Weinberger and myself.
Don Marti‘s latest unpackings of what’s going wrong in online advertising-ville:
Dan Blum‘s Dark Lords of the Internet moves the ball downfield from his earlier piece, Covert OAuth Redirects and Perverse Incentives. The pull-quote in both: “A weak protocol meets risk aggregation and perverse incentives. There may be an even bigger story here. Unfortunately, it seems the big service providers may be equally loose on fraud, when it comes to their advertising bottom lines.”
Antony Declercq at GovLab Blog and Ideas Lunch: Doc Searls – Maintaining Independence and Privacy in a World of Security and Surveillance. Very thorough rundown of a talk I gave at The Gov Lab in New York.
In Fellow Travelers: Thali and Telehash, Jon Udell gives props to Jeremie Miller’s tele hash (“A secure wire protocol powering a decentralized overlay network for apps and devices”), along with Jon’s own work on Thali (“Building the Peer to Peer Web”). Both are open source and have crews working away on them. Both guys also point me (and now us) toward alternative-internet.
Vendor Relationship Management: Why Nonprofits Should Care at TechSoup has a nice rundown on what VRM can do for nonprofits and where VRM stands in general right now. One pull-quote: “The movement has huge potential for nonprofits and public libraries, but it still has some ways to go in the overall technology sector.” That’s why nearly every movement starts with verticals. Uber is a perfect example. Not only is it now a navigation fixture on Google maps, but (says the company) it’s creating 20,000 jobs per month.
Geddup, a Melbourne-based VRM startup, is listed by Anthill Online as one of the 2014 Smart 100. Readers get to vote on their favourites.
In Building a Universal Silo (which he argues against), Phil Windley explains, “the Internet is the one big silo we’re after. It’s not perfect. In particular, we need to weed out some of the centralization that has crept in (e.g. DNS, Root Certificate Authorities). But it’s the one big silo we all can be a part of without everyone subjecting themselves to a single administrative authority.” He also points to Ben Werdmüller’s How we’re on the verge of an amazing new open web #indieweb. Great work going on there, all up the #VRM alley.
Wickr, which was founded in 2011, has much bigger ambitions than helping people avoid the NSA: Sell wants to obliterate the business model on which the world’s most powerful tech companies depend.
Sell is part of an idealistic but ambitious movement in Silicon Valley looking to flip the switch on how we live and share and do business online. These entrepreneurs see the status quo–in which users have signed away the rights to their data and online existence to Facebook, Google, Apple, Twitter, and a few other supremely powerful companies–as not just a violation of privacy but also as fatal to innovation. “We all assumed our data was private, and now we’re realizing that it’s not, and we’re doing something about it–as a culture, as a society,” says Brian Blau, Gartner Group’s research director covering social networks. “I’m seeing this all over the place. The pendulum is swinging,” he says, adding that he is in the middle of a project tentatively called “Power to the People.” “If people demand better privacy controls, then the natural outcome is that they’re going to want more control of their data, and eventually they’ll realize their data has value. I think there’s a big business there.”
This sector is only just emerging, but Sell certainly sees the potential. “I want [Wickr] to replace Facebook and Skype–simultaneously,” she says. And she isn’t kidding. “We’re hoping to create an entire marketplace and have thousands of apps running off Wickr software.”
In fact, a cluster of young companies is forming around the premise that users will demand more control of their online data and that the Googles and Facebooks of the world will give in to that demand–or be replaced. As Johannes Ernst, CEO of the company that makes Indie Box, a personal server that debuted in May, asks: “Why can’t we have all the same chatting and things we like to do online without Mark Zuckerberg in the loop? Why do we need him?”
Naturally, many eyes will roll at the thought of a guerrilla force of furry little “open Web” usurpers setting their sights on Zuck. But Apple laughed at Android, too, once upon a time. Sell believes we can rebuild our online lives around a new model and open up a vast commercial terrain in the process. “They are stealing,” she insists. “I think that Google and Facebook, in another 30 years when we look back, will be the robber barons of our time.”
Thanks to Johannes for bringing this piece to my attention. Also thanks to the Personal Clouds list for pointing out “patents pending” on every Wickr page, and its apparent absence of source code to inspect. Alec Muffett also wrote about this two years ago. When another contributor to the list took issue with criticizing Wickr for its patents and (apparently) hidden source code, I wrote this back to the list:
These are fraught issues.
That Wickr would require NDAs is not unusual. Nor (imho) should that make it a non-starter, at least at this stage of the company’s game. But it does give me some of the same pause it does (another contributor to the list).
I have my own problems with patents:
- An open letter on patents 12 years later
- An O’Reilly interview on patents
- A Linux Journal article I wrote on patents
Still, I know many companies that say they cannot get funding or operate in markets such as finance and government without standing on patents they hold.
I know others that patent everything they can, just to protect themselves and their work from “submarine” patents and patent trolls.
Large companies — ones that can afford to patent everything they want — often deploy patents like nuclear weapons: something they never use, but which give them bargaining power with other big companies. Sometimes that bargaining power opens rather than closes markets.
And I know others (including big companies such as the kind just mentioned) who patent their work for the purpose of opening it up to everybody. Digital, Intel and Xerox together did this with their patents for Ethernet. They held (and presumably still hold) those patents while also letting the whole world use Ethernet at no cost. This led them to beat Token Ring in the marketplace. Ethernet was free and open (but owned) while Token Ring was costly and closed (and owned). The whole world uses Ethernet today.
Source code is another issue. There are the kinds of code that use licenses approved by the Free Software Foundation or the Open Source Initiative (including most things called “open source”). There are kinds that are open and frozen in place and left stable for the world to use (e.g. RSS 2.0), but don’t bother with getting FSF or OSI approval. I am sure there are other variants as well. Still, it would be nice if Wickr could expose at least some of their code for the world to see and trust.
Anyway, it’s complicated.
The Federal Trade Commission on Tuesday called on Congress to protect consumers against the unchecked collection and sharing of their digital data — from websites visited to their marital status — by providing people with tools to view, suppress and fix their information.
The agency also said the little-known companies, called data brokers, that analyze and sell huge amounts of the consumer information for marketing purposes, needed to be reined in and more transparent to the public.
Companies that trade in consumer data, the agency said in a 110-page report about the industry, suffered from “a fundamental lack of transparency.”
RT News: German ‘NSA-proof’ private server raises $1mn crowdfunding in 89 minutes. The server is for small companies, but it’s a harbinger for personal servers as well.
Recent VRM tweets:
NZN @NZN What is #SovereignSourceAuthority you ask http://www.moxytongue.com/2012/02/what-is-sovereign-source-authority.html … #econID #indieIDP #indieTech Individual Human Power,Pre-Administration #vrm
NZN @NZN Root Data Structure of Society http://www.moxytongue.com/2014/06/root-data-structure-of-society-internet.html … #PDF14 #vrm Our Integrity is a Structural Concern.
Erik Cecil @erikcecil #facialrecognition workshop today at NTIA #privacy #bigdata #GRM #VRM http://www.ntia.doc.gov/other-publication/2014/06032014-facial-recognition-technology-multistakeholder-process-webcast …
Dion Hinchcliffe @dhinchcliffe RT @windley: Building a Universal Silo http://www.windley.com/archives/2014/06/building_a_universal_silo.shtml … #vrm /cc @dsearls < “The Internet is the one big silo we’re after.” +1
Graham Hill @GrahamHill Acting in the interests of customers is the best way to comply with data laws http://www.marketingweek.co.uk/disciplines/direct-marketing/opinion/acting-in-the-interests-of-customers-is-the-best-way-to-comply-with-data-laws/4010537.article?cmpid=directfocus_292038 … #privacy #vrm
Toon Vanagt @Toon “Not paying for a product? You’re the product” becomes “Your data is someone else’s property even when paying”: http://readwrite.com/2014/05/12/personal-data-privacy … #VRM