In a construction project, it is customary to prepare a punch list of work that still needs to be done, or re-done. In the years since ProjectVRM started in 2006, a lot of work has been done (and re-done) in many VRM categories, each adding to a long list on our wiki. This list looks at VRM work through the prism of wants and needs, with an eye toward what still needs to be done. In other words, a punch list.
The links in the list below go to projects or writings that report on work toward each of those wants and needs. As work proceeds, we’ll update it often.
- Terms: Make companies agree to our terms, rather than the other way around.
- Identity: Control our own self-sovereign identities, revealing to businesses no more than what they need to know about us, on an as-needed basis.
- Authentication: Get rid of logins and passwords. There is already work going on here.
- Change of address: We should be able to change our surname or our home address in the records of every organization we deal with, in one move. (Here’s one way.)
- Paying for stuff: Pay what we want, where we want, for whatever we want, in our own ways.
- Customer service: Call for service or support in one simple and straightforward way of our own, rather than in as many ways as there are 800 numbers to call and punch numbers into a phone before we wait on hold while bad music plays.
- Loyalty: Express loyalty in our own ways, which are genuine rather than coerced. This will make loyalty programs mean what they say.
- IoT: Design and equip the Internet of MY Things, which each of us controls for ourselves, and in which every thing we own has its own cloud, which we control as well.
- Health and fitness: Own and control all our health and fitness records, for the good of all those who need that data, as well as our selves.
- Shared intelligence: Create a standard path for market intelligence that flows both ways, generously and with permission at both ends. This includes how products and services are used.
- Wallets: Have wallets of our own, rather than only those provided by platforms. Here’s one.
- Shopping carts: Have shopping carts of our own, which we can take from store to store and site to site online, rather than being tied to ones provided only by the stores themselves.
- Truly personal mobile devices: Have personal devices of our own (such as this one) that aren’t prisoners in a corporate walled garden, or suction cups on corporate tentacles.
- VRM<—>CRM: Have real relationships with companies, based on open standards and code, rather than relationships trapped inside corporate silos.
- Learning: Remake education around the power we all have to teach ourselves and learn from each other, making optional at most the formal educational systems built more for maintaining bell curves than liberating the inherent genius of every student.