Lots of VRM Hub action. Here’s the page for the one coming up on 30 March. Be sure not to miss the related VRM Labs. Here’s a review there of chi.mp. VRM Hub last night and this post by Graham Sadd both report on the latest. So does Jake at omelette.es.
Nic Brisbourne sources Joe Andrieu in If You Love Your Customer, Set Her Free. Joe also sees $300 million in the One night stand use case.
Also in London, The Mine! Project has a developer meeting coming up next week. In a parallel way, other VRMers, including Iain Henderson (coming over from the London hotbed) will be coming to SXSW in Austin, where we plan to bring VRM up at a Barcamp there.
Jeff Jarvis brings up VRM in his end of a volley with Richard Edelman. (I had posted a long response here, but half of it got lost and I yanked it off the blog. Maybe I’ll give it another try soon.)
Live From Gartner CRM Summit UK: Customers Take Ownership. No VRM, but “social CRM” and “customer managed relationships.” Via Graham Hill. Geoff finds no VRM here, either.
Get ready for “fourth party” services. An intro to user-driven services. A new category driven by customers. Brings up PayChoice. So does Echovar.
Here’s a podcast of a call in which I explain VRM to skeptics.