[Last updated: May 2020]
Information Quality: The ability to find, interact with, evaluate, create, and reuse information (broadly speaking; e.g., news, health information, personal information) effectively (Palfrey & Gasser, 2016).
The Internet has led to structural changes in the information environment that affect the quality of this information. The increased and more diverse set of “speakers” online, the lack of traditional gatekeepers, the entrance of new intermediaries, the disappearance or replacement of mechanisms and standards aimed at ensuring certain quality levels, media convergence, and context shifts make quality judgments about information in the digital media ecosystem arguably more challenging and makes corresponding skills even more important.
In 2012, members of the Youth and Media team published a flagship report called “Youth and Digital Media: From Credibility to Information Quality“. In the report, the authors put forward a new conceptual model – the information quality framework – that guides our research and policy discussions of information and information literacy. This framework is both process- and context-oriented (it accounts for the fact that information seekers don’t make information quality decisions only at the point of evaluating a source. Rather, it considers how youths’ levels of digital skills, social patterns, practices of online content creation, and general engagement with digital content affect how they search for, evaluate, and interact with information on the Internet).
Since the publishing of the report, the YaM team continues to apply the information quality framework to two types of information that have remained underexplored from a qualitative information search, evaluation, and creation perspective:
- Online news
- Health information
With regard to news, the YaM team seeks to close an important knowledge gap about youths’ online behavior–including news gathering activities, evaluation practices, and creative re-use of news. While earlier research suggests that youth (not unlike adults) prefer online news that is visual in presentation, relevant in topic, and manageable in size, additional research is needed to explore the social and creative elements of online news and, based on this understanding, to optimize curricular and tool development programs. In particular, we need a deeper understanding of the variables that affect youth behaviors related to online news. For example, what demographic factors lead to differences in young people’s online news behaviors? Understanding such factors is critical to the design of curricula and tools that accommodate variations in skills and habits among diverse populations of youth.
The Youth and Media team also wants to better understand how youth search for, evaluate, and share health information online. Research shows that young people are increasingly relying on the Internet as a primary source for health information. This presents a critical topic of investigation, because the consequences of misinformation or other forms of low-quality information can be serious. Yet, this space also presents opportunities for informing youth about health issues that they might have felt hesitant about scoping out elsewhere.
- From Credibility to Information Quality
- One Page Summary [PDF]: [YaM] From Credibility to Information Quality_1 Page Summary_02202012_FINAL
- Executive Summary [PDF]: [YaM] From Credibility to Information Quality_Executive Summary_02202012_FINAL
- Information Quality Infographic: Full Size Image
- “Coached to Poach” Infographic: Full Size Image
Key learning resources:
- Information Quality & News Literacy Modules
- Research Methods
- The Information Quality Game
- News Stories (Evaluating Source and Search Online)
- Same Image, Different Story
- Thinking Caps (Perspectives on Personal Information)
- Headline Cut-Ups
- What Is Verification
- The Verification Steps
- Beyond the Original
- Reverse Image Search
To learn about how to navigate our Digital Citizenship+ (Plus) Resource Platform — home to an evolving collection of 100+ educational tools (e.g., learning experiences, visualizations, podcasts) that can be used to learn and teach about youth’s digitally connected lives — please see the following slidedeck, presented at RightsCon Tunis 2019. The presentation also offers helpful tips in terms of adapting the tools to your context.
- Youth Online and News: A Phenomenological View on Diversity
- The Challenges of Defining ‘News Literacy’
- Youth News Perceptions and Behaviors Online: How Youth Access and Share Information in a Chicago Community Affected by Gang Violence
- Mapping Approaches to News Literacy Curriculum Development: A Navigation Aid
- Youth and Online News: Reflections and Perspectives includes a series of short essays that offer interesting, alternative, exciting, sobering, unusual, out-of-the box perspectives, observations, or reflections at the intersection of news, digital media, and youth – broadly defined.
- Fake news is giving reality a run for its money
- Youth Defying Media
- [Video] Born Digital: Info Quality
(For more information, please email Sandra Cortesi.)
- June 2018: Presentation, “Youth and Online News”, Nieman Lab, Harvard University, Cambridge, USA
- September 2017: Presentation, “Youth and Online News. Die Mediennutzung der Jungen Generation”, Swiss Media Forum, Luzern, Switzerland. Visit: https://vimeo.com/234561590
- November 2016: Keynote “Youth and Online News”, Mobile Media Day 2016, Wuerzburg, Germany. Visit: http://www.slideshare.net/Lokalrundfunktage/mmd-16-sandra-cortesi-youth-and-online-news and https://www.youtube.com/watch?v=OkLQZMV1mPE.
- April 2016: Panel, “Fake News, Concrete Responses: At the Nexus of Law, Technology, and Social Narratives” moderated by Harvard Law School dean Martha Minow, Harvard Law School, Cambridge, USA