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Earlier this week, we at chez rugslife were eagerly anticipating arrival of a new computer. With superior negotiation skills I had been able to wrangle free overnight delivery from the manufacturer. So Monday afternoon, I came home ready to take possession of my laptop, but received a DHL slip saying that they’d tried to deliver at noon.

I assumed, like the UPS folks (just love those guys and gals in their brown shorts), that DHL would come back later in the afternoon or early evening, but alas there was no sign of them. So I called the DHL number and after battling the menu system, finally talked to a human, and told her I don’t get home from work til 5:30.

“Ok, ” said Virginia, “we’ll have them come after that.”

But Tuesday evening, there was another DHL slip saying they’d again tried to deliver at 12:30.

I called again, and spoke to Samantha. She apologized for the confusion and asked me what was the earliest that I could be home on Wednesday. I said if I rushed, I could get there by 5:15.

So Wednesday afternoon, I ran through yellow lights, rushed to after-school, nudged my daughter into the car, and high-tailed it home only to see another attempted delivery slip on my door.

Now beginning to feel the rise of temperature, and the smoke coming out my ears, I called DHL AGAIN, and asked Brian exactly what WAS the problem, and did he know that I’d called THREE times already about this VERY situation. Brian apologized sincerely for the mishap and assured me that there was a truck in the area that could swing by sometime that evening before 8:45 pm.

8:45 came and went, and as is my wont on Wednesday evenings of a busy week, I collapsed into a dreamless sleep at about 9:15, disappointed, wondering if I’d ever lay eyes on the equipment that I had so dearly payed for, and contemplating what I would have to do or say tomorrow to get them to deliver it to me.

Several hours later I was awoken by a tap tapping noise. I bounded out of bed, ran into my daughter’s room, thinking she was trying to escape out the window. But she was resting peacefully. I looked up at the ceiling thinking perhaps it was starting to fall down, but it was sitting there holding up the kitchen walls very nicely.

I heard the tap tapping again. It was coming from the front door. I crept fearfully to the door and asked “who is it?”, looking at the clock and realizing it was 11 pm at night… thinking it could very well be an axe murder.

“DHL” came the answer on the other side.

DHL??? at 11 pm?

I opened the door fearfully, stuck between fear of being murdered and the hope that this actually might be my new computer. There at the doorstep stood a man with a medium sized box in his hand. I signed on the dotted LED screen, and took the box inside. It had the words Dell on it. Not sure whether to laugh or cry, I went back to bed and tried to go back to sleep.

{ 3 } Comments

  1. Mary | October 19, 2007 at 7:18 am | Permalink

    That is just unbelievable! I had a sort of similar situation when I was waiting for my iMac delivery. I just happened to be home during the day when FedEx delivered my “free” (another story for another day) printer and I asked how they would handle the delivery of the computer itself since on a normal day, no one would be home to sign for it.

    They offered to leave it without signature but I wasn’t crazy about that idea since, obviously, if I said it was okay and it vanished, I’m sure Apple wasn’t going to just send along another!

    The delivery lady was a sweetheart. She gave me her cell phone number and when it was ready for delivery, we coordinated for Brian to meet her at a location that they determined was convenient for both of them on the day of the delivery. I don’t know if that is normal procedure for them but it sure worked out great for us!

  2. Bill | October 20, 2007 at 7:43 am | Permalink

    Don’t forget, you have a deadbeat friend who can easily arrange to be at home to accept deliveries, and Back Bay scheduling may be easier due to high density business traffic nearby.

    But it is a really nice computer, worth the hassle I think. Enjoy!

  3. Ayelet | October 21, 2007 at 9:31 am | Permalink

    It’s so funny. It was only couple of days ago that DHL people tried to convince mt that the express mailing I asked to deliver important paperwork to Kazahkstan on Sunday noon, should get their on Thoursday night and it will be considered 3 business days… (In Israel Sunday is an ordinary business day).