2009

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Swelling ground

Two posts worth noting over at the ProjectVRM blog.

The first is Intention Economy Traction, which riffs off David Gillespie’s illustrative and wise 263-slide narrative Digital Strangelove (or How I Learned To Stop Worrying And Love The Internet). Both of us see The Intention Economy as pretty much inevitable.

The second is Advertising In Reverse, which riffs off (Dilbert cartoonist) Scott Adams’ Hunter Becomes the Prey, a post in which he suggests “broadcast shopping,” by means which VRM folks have been calling by the dull name Personal RFP. In fact, I’m ready to change that wiki entry to “broadcast shopping”. Thoughts?

[Note: Jump to the bottom first, to see how this went… and may keep going.]

So I called SuperShuttle to book a ride to the airport in Denver. The first thing the robot voice said was that I could also book this on the Web. So I thought, cool, I’ll do that. It’ll probably go faster, and I can copy the confirmation information directly onto my calendar.

No luck there. I had to register, and the registration never went through. I’d fill out the form, click to make it go, and my browser window would say, “https://www.supershuttle.com/Membership.aspx?content=AccountSettings”, completed 29 of 31 items… and then raise the __ of __ items gradually over time until it said no more and I wasn’t registered. It just sat there with a completed form that had no use. It also annoyed me that I had to opt out of their promotional email newsletter.

So I called their 800 number again. The following isn’t far from verbatim. I’ve done my best to preserve the surreality of it.

Hello SuperShuttle.
I’d like a ride to the airport.
What would you like?
I’d like a ride to the airport here in Denver. I’m in the Hyatt Regency downtown.
Which airport are you flying from?
Denver International. DEN.
When does your plane depart?
Eight twelve AM. It’s a United flight.
Where will you be coming from?
The Hyatt Regency.
What is the address?
650 15th Street in Denver.
Which airline will you be flying?
United.
What is your hotel’s address?
650 15th Street. In Denver. Colorado.
When is your flight time?
Eight twelve AM.
What is your airline?
United.
Your pick-up time is 5:30am.
Can you make it 5:00am? I like to be early.
5:00am. Will you be paying by credit card?
Yes.
What kind of card?
Visa.
What is your card number?

I gave her my number. Slowly. She got it wrong. I corrected it. She asked for my expiration date. She said the card was expired. I said no, the expiration date was in 2011. She finally gave up on the card, and went back to completing the rest of the surreal dialogue.

What is your name?
David Searls. S E A R L S.
S E R L E S?
No, S E A R L S. Like PEARLS, only with an S instead of a P.
S E A R L E S?
No, just S E A R L S.
S E A R L … S?
Yes.
Okay. Here is your confirmation number…
Thanks.
Your pick-up time is 5:30.
I thought we said 5:00am.
Your pick-up time is 5:30.
Can we make it earlier?
Your pick up time is 5:15am.
Five-fifteen.
Five-fifteen.
Okay, thank you.
I am sorry, sir, but our equipment isn’t working well. That’s why I’m having trouble.
Sorry to hear that. Thanks for your help.
Thank you. Good bye.
Bye.

There’s gotta be a better way.

[Later…] And there is. I just got a call from SuperShuttle’s Senior VP of Global Marketing, looking to debug what went wrong here. It was a helpful conversation for both of us. Naturally, I suggested he take a look at what we’re doing with ProjectVRM. Once it’s ready for prime time, what VRM developers are doing can help improve what’s happening on the CRM side of markets such as SuperShuttle’s.

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Happy Birthdays

— to Colette Searls, JP Rangaswami, Chris Locke, Neil Young. Two of whom will join me on stage at Defrag shortly.

saltpond

Before the salt in evaporating sea water turns white, it goes through stages of color that range from jade green to brick red, with variations of orange, yellow and other colors. From above the salt ponds around San Francisco Bay look like giant panes of stained glass. The shot above is from my latest set, shot on approach to SFO last week.

Here’s another series.

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Consider the possibility that “social media” is a crock.

Or at least bear with that thought through Defrag, which takes place in Denver over today and Thursday, and for which the word “social” appears seventeen times in the agenda. (Perspective: “cloud” appears three times, and “leverage” twice.)

What prompts the crock metaphor is this survey, to which I was pointed by this tweet from Howard Rheingold. (I don’t know if the survey is by students of Howard’s Digital Journalism Workspace class, though I assume so.)

While the survey is fine for its purposes (mostly probing Twitter-based social media marketing) and I don’t mean to give it a hard time, it brings up a framing issue for social media that has bothered me for some time. You can see it in the survey’s first two questions: What Social Media platforms do you use? and How often are you on social media sites?

The frame here is real estate. Or, more precisely, private real estate. Later questions in the survey assume is that social media is something that happens on private platforms, Twitter in particular. This is a legitimate assumption, of course, and that’s why I have a problem with it. That tweeting it is a private breed of microblogging verges on irrelevance. Twitter is now as necessary to tweeting as Google is to search. It’s a public activity under private control.

Missing in action is credit to what goes below private platforms like Twitter, MySpace and Facebook — namely the Net, the Web, and the growing portfolio of standards that comprise the deep infrastructure, the geology, that makes social media (and everything else they support) possible.

Look at four other social things you can do on the Net (along with the standards and protocols that support them): email (SMTP, POP3, IMAP, MIME); blogging (HTTP, XML, RSS, Atom); podcasting (RSS); and instant messaging (IRC, XMPP, SIP/SIMPLE). Unlike private social media platforms, these are NEA: Nobody owns them, Everybody can use them and Anybody can improve them. That’s what makes them infrastructural and generative. (Even in cases where protocols were owned, such as by Dave Winer with RSS, efforts were made to remove ownership as an issue.)

Tweeting today is in many ways like instant messaging was when the only way you could do it with AOL, Microsoft, Yahoo, Apple and ICQ. All were silos, with little if any interoperabiity. Some still are. Check out this list of instant messaging protocols. It’s a mess. That’s because so many of the commonly-used platforms of ten years ago are still, in 2009, private silos. There’s a degree of interoperability, thanks mostly to Google’s adoption of XMPP (aka Jabber) as an IM protocol (Apple and Facebook have too). But it’s going slow because AOL, MSN and Yahoo remain isolated in their own silos. Or, as Walt Whitman put it, “demented with the mania of owning things”. With tweeting we do have interop, and that’s why tweeting has taken off while IM stays stagnant. But we don’t have NEA with Twitter, and that’s why tweeting is starting to stagnate, and developers like Dave are working on getting past it.

Here’s my other problem with “social media” (as it shows up in too many of the 103 million results it currently brings up on Google): as a concept (if not as a practice) it subordinates the personal.

Computers are personal now. So are phones. So, fundamentally, is everything each of us does. It took decades to pry computing out of central control and make it personal. We’re in the middle of doing the same with telephony — and everything else we can do on a hand-held device.

Personal and social go hand-in-hand, but the latter builds on the former.

Today in the digital world we still have very few personal tools that work only for us, are under personal control, are NEA, and are not provided as a grace of some company or other. (If you can only get it from somebody site, it ain’t personal.) That’s why I bring up email, blogging, podcasting and instant messaging. Yes, there are plenty of impersonal services involved in all of them, but those services don’t own the category. We can swap them out. They are, as the economists say, substitutable.

But we’re not looking at the personal frontier because the social one gets all the attention — and the investment money as well.

Markets are built on the individuals we call customers. They’re where the ideas, the conversations, the intentions (to buy, to converse, to relate) and the money all start. Each of us, as individuals, are the natural points of integration of our own data — and of origination about what gets done with it.

Individually-empowered customers are the ultimate greenfield for business and culture. Starting with the social keeps us from working on empowering individuals natively. That most of the social action is in silos and pipes of hot and/or giant companies slows things down even more. They may look impressive now, but they are a drag on the future.

Defrag wraps tomorrow with a joint keynote titled “Cluetrain at 10”. On stage will be JP Rangaswami, Chris Locke, Rick Levine and yours truly, representing four out of the seven contributors to the new 10th Anniversary Edition of The Cluetrain Manifesto. We don’t have plans for the panel yet, but I want it to be personal as well as social, and a conversation with the rest of the crowd there. Among other things I want to probe what we’re not doing because “social” everything is such a bubble of buzz right now.

See some of ya there. And the rest of you on the backchannels.

Not long after I overheard a Comcast ad on a college football broadcast, the doorbell rang. It was a guy wearing a Comcast shirt and carrying a clipboard-type contraption with some kind of a phone-like keyboard at one end. Under the clip was a list of channels. We greeted each other, and he asked me if we had cable. I said no, we just had Internet service.

“Oh, from RCN?”

“No, Verizon FiOS.”

“Oh. Just Internet?”

“That’s it.”

“No telephone?”

“We dropped it along with the television. We only use the Net.”

“Just Internet?”

“Just Internet.”

“What kind of speed are you getting?”

“We have 20Mb symmetrical service. Twenty up, twenty down.”

“We can beat that.”

“How?”

“We have fifty.”

“Fifty up and down?”

“Fifty. It’s expensive, though.”

“How much?”

“Seventy a month.”

“That’s not bad, if it’s symmetrical. What’s the upstream speed?”

“Fifty.”

“You sure? If you can tell me twenty up, we might have a deal.”

He wasn’t sure. “Hang on. Let me make a call.”

A conversation with somebody at Comcast followed. “Oh,” he said to the phone. “Okay… okay.” After hanging up, he said, “It’s fifty down and ten up.”

“Can’t do twenty, huh?”

He started to walk down the stairs in front of the house. “Only a tiny minority wants that,” he said.

“That might be the case nationwide,” I replied. “But around here with all these universities and businesses, you’ll get more demand. You might have sold me if you could have beaten Verizon’s offer.”

He shook his head. “It’s just a tiny minority.” And then he walked down the sidewalk, toward the next doorbell.

Bonus link.

amazon_items_to_consider

So I just went to look up Debora Spar’s Ruling the Waves, on Amazon, and was greeted by the above. Never mind that I wasn’t looking for what they said I just looked at. Consider instead the strangeness of having something with my name on it, as an author, and that I can reasonably be presumed to own recommended to me as a purchase. (As it happens I also own the third item. Dunno if I bought it from Amazon or not.)

For what it’s worth, can I find anywhere in my Amazon account info a place where I can let them know I’m an author and not just a customer.

Am I wrong about that? Is there a way I can let them know that? Is it worthwhile to either of us?

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Come on by

citslogo

For my readers in Santa Barbara, I highly invite you to come over to the open house, Noon-2pm today at CITS — the Center for Information Technology and Society at UCSB. This is a great bunch of people, doing great work, in a nice new space that I wish I could be in myself. Alas, I have a prior commitment on the East Coast, where I am now (keeping me away from the last day of IIW as well — and that’s an event I helped start).

CITS is at 1310 Social Science & Media Studies Building. Some details about that here.

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On Thursday, right after failing to get a root canal for the Xth time (saga here), I participated in a square-table discussion (because that was its geometry) titled “How to Make Money in News: New Business Models for the 21st Century — An Executive Session sponsored by the Joan Shorenstein Center on the Press, Politics and Public Policy”, hosted by Harvard’s JFK School of Government. My panel was this:

Panel 2: Disruptive Technologies and their Impact on Business Models in Other Industries
  • Sherry Turkle, Abby Rockefeller Mauze Professor of the Social Studies of Science and Technology, MIT
  • Tom Eisenman, William J. Abernathy Professor of Business Administration in the Entrepreneurial Management Unit, Harvard Business School
  • Persephone Miel, Senior Advisor, Internews Network
  • Virginia Postrel, author, The Future and Its Enemies; contributing editor, The Atlantic
  • Doc Searls, Berkman Center for Internet & Society
  • Moderator — Nicco Mele, Harvard University; founder and president, EchoDitto

It was a good one, and it was fun sharing the table sides (since there was no stage) with such bright and interesting folks.

Nicco kindly let me speak last since I was fighting major tooth pain at the time and wanted a few minutes for the Tylenol to kick in. Others present said I made sense. But I didn’t pull my various threads together since I kinda ran ahead of myself. So I thought this morning it would be good to share what I tried to say, drawing from the outline I wrote on the pad kindly provided by the organizers there, and which I kept. Here goes…

Let’s start a quarter-millennium ago, with The Enlightenment, the ideas of which were applied by the framers of our republic. The Enlightenment’s value system elevated the principles of liberty, freedom, self-reliance, personal rights, and reason, among others. As a movement, it was suspended when industry won the industrial revolution, which, among other things, created the modern corporation. By “modern” I mean big, or wannabe big. (Although the East India Company was big enough to deserve the Boston Tea Party in 1773.) Think railroads, oil companies, car companies, phone companies… and media companies, starting with newspapers.

The industrial system was this pyramid-shaped top-down arrangement of power and process that changed us from individual craftspeople to workers in a system that subordinated our originality to positions we occupied in org charts. Check your surname for evidence of some ancestor’s craft. Baker, for example. Or Merchant, Miller, Weaver, Tanner or Cooper. Nobody today names themselves, or their kids, “Joe Middlemanager,” “Mary Drillpressoperator,” or “Bill Webdesigner.” Collective power was all. This was believed by both the capitalist system and the communist and socialist thinkings that opposed it.

In the industrial system, nearly all original thinking, invention, and innovation took place within corporate walls. Governments, colleges, and universities did some origination too. The system still encompassed everything, subordinating the individual to larger corporate entities.

This was not a Bad Thing; it was just how things worked. And it did lots of good. In the area of communications—our concern here today—this gave us magazines, newspapers, radio, TV, and a phone system that was smart in the middle and dumb at the ends. Innovations by the phone giants included touch-tone dialing, the Princess Phone, the RJ-11 jack, call waiting, and message recording, all rolled out slowly over a span of about forty years.

Near the beginning of that stretch, in 1959, Peter Drucker coined the term “knowledge worker”. By then Drucker had already forecast the end of the modern corporation and had compared management (his specialty) to conducting a band or an orchestra of self-empowered individuals, each good at what they do, and eager to learn more and improve. He said companies existed at the sufferance of the individuals who comprised them, even as they organized their work and put it to use.

By late in the last century, the knowledge workers who mattered most were geeks. Engineers. Programmers. These were the people who gave us the Internet, the PC, and now hand-held Internet devices that still do old-fashioned telephony—along with a zillion other things. The most effective geeks worked independently, within their organizations, on their own, or both.

Consider the differences between the International Telecommunications Union (ITU) and the Internet Engineering Task Force, or IETF. While the former governs its member companies and government bodies through complex and slow bureaucratic procedures, the latter uses a “request for comment” system that results in operative good-enough standards based on “rough consensus and running code”. The differences illustrate how the phone system never could have created the Internet, and geeks did exactly that, and then some.

Does anybody know when we first started talking about open source? The answer is February 1998. That’s when Eric S. Raymond (ESR) posted a short instructional missive titled “Goodbye, ‘free software’; hello, ‘open source“. In it he explained why Free Software, long in use as a term and accounting for much success in the computing realm, was not going to make good enough sense to businessfolk, and why a crew of fellow geeks was going to make the world talk about open source instead.  Look up open source, and you’ll now get 73 million results, give or take.  (In no small way this was the direct result of Eric’s charisma. I’ve watched him hold crowds of fellow geeks in thrall while pacing the stage and holding forth for more than three hours at a time. Chris Locke called him “a rhetorician of the first water.” In the midst of this work, ESR also put out some of the strongest and most durable writing, including The Cathedral and the Bazaar, which now amounts to canon.)

Thanks to its founding geeks, the Internet embodies a principle called end-to-end. Among other things, it assumes that the bulk of intelligence—and the kind that matters most—resides at the ends of the network, with people and the devices serving them, rather than in the middle, where the phone companies used to be, back when they thought, as old-fashioned formerly modern industrial companies, that most of the network’s intelligence should reside, and make decisions for everybody.

The end-to-end principle provides an environment for creation and contribution that is radical, profound, and beyond huge. As applied ideas go, it’s as big as the invention of movable type, or bigger. It’s also our new environment: we live on the Internet now. And it is here that we can pick up where The Enlightenment left off, enjoying boundless ways to apply enlightenment virtues (along with, to be fair and complete, bad activities as well: as Kim Cameron once put it, the sure sign of a good idea is that it’s easy to find bad uses for it.) The Internet supports *dynamism in the extreme, both for individuals and for whatever gatherings they form.

So now to journalism.

Big newspapers, big magazines, big radio, big TV… these are industrial-age creatures. Some will persist in the new age that is coming upon us. But they will need to adapt to a networked environment where everyone can write, perform, publish and produce.

This environment will be with us for millennia to come. So think of today as a moment in the early paleozoic, say in Cambrian time. Here, Facebook is a trilobite. Twitter is a bryzoan. The Huffington Post is a primitive sponge. For small-j journalism, this is not the End of Time, but the beginning of a new eon (not merely an epoch or age). Will big-J journalism survive? Only if it adapts. While some of that adaptation will be corporate, the leadership won’t be in the corporate system. It will be among the journalists themselves. Just as it was, and still is, with technology companies, the geeks they employ, and the individuals they still demean with the label “users.” Each of us will be far more than that, especially if dynamism is what best characterizes this new eon.

Bonus links:

Dan Gillmor‘s The Only Journalism Subsidy We Need is Bandwidth.

Edward Younkinsreview of *The Future and its Enemies, by Virginia Postrel.

Evolution Going Great, Reports Trilobite, in The Onion.

In response to my essay Framing the Net, on , Rikke Frank Jørgensen has posted Metaphors We Regulate By. Her summary lines: “I have found four categories to be dominant in both Internet-related literature, and in current regulatory battles at the international level. The metaphors suggested are Internet as infrastructure, Internet as public sphere, Internet as media, and Internet as culture.”

I’m thrilled to have Rikke join me as a fellow voice in the wilderness of the Internet’s lack of clear definition. She outlines a huge greenfield for necessary discussion.

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