2011

  • Holes in The Cloud

    So our family of three is sharing a hotel room while doing some holiday stuff. The hotel charges about $20/day per device to use its wi-fi. We have seven devices that are Net-enabled, but so far have only one (my laptop) paying the fare — and the quality of the connection gets a D+ from… Continue reading

  • Comments vs. Likes, Tweets, Shares and +1s

    At the bottom of How Luther went viral: Five centuries before Facebook and the Arab spring, social media helped bring about the Reformation, an excellent essay in the latest Economist, I found this… … and decided to leave the first comment. You can read it here. Continue reading

  • If you hate Big Government, fight SOPA.

    Nobody who opposes Big Government and favors degregulation should favor the Stop Online Piracy Act, better known as SOPA, or H.R. 3261. It’s a big new can of worms that will cripple use of the Net, slow innovation on it, clog the courts with lawsuits, employ litigators in perpetuity and deliver copyright maximalists in the… Continue reading

  • Broadband vs. Internet

    By design, the Internet supports everything you can do with it. As deployed, it is no more capable than the infrastructures that carry it. Here in the U.S. most of the infrastructures that carry the Internet are owned by telephone and cable companies. Those companies are not only in a position to limit use of the… Continue reading

  • Be careful about what you call dead

    In The Web is on life support: Forrester Research, Marketwatch reports on a speech titled “Three Social Thunderstorms,” by Forrester CEO George Colony at LeWeb. Sourcing both the Marketwatch report and George’s slides, this appears to be what he said*… Thunderstorm One is “The Death of the Web.” Marketwatch: Colony said that several models of thinking… Continue reading

  • What’s popular vs. What’s used

    In terms of sales, Android is tops in smarphones. According to this ComScore press release, Google had a 46.3% market share of U.S. smartphone platform sales (with Android) in October, up 4.4% from July. At 28.1%, Apple’s iOS share was up 1%. Apple’s share of total subscribers was 10.8%, up 1% from July. Yet when… Continue reading

  • Remembering Ray

    Ray Simone, my good friend and long-time business partner, died this morning. He was 63 years old. He is survived by his wife Gillian, his daughter Christina, and many good friends for whom he remains an inspiration and a delight. Ray was one of the most creative people I have ever known. Though we originally… Continue reading

  • The Continuing End of TV

    I’m sitting in a medical office (routine stuff) where a number of people, myself included, are doing our best to ignore the flat TV screen on the wall. Most of us are reading magazines, using our phones or tablets, or (in one case — mine) working on a laptop. When I arrived around 8am, I… Continue reading

  • Happy birthday, Grandma

    Among friends and relatives there is an unusual concentration of birthdays in November. For example, the 12th, 13th and 14th are birthdays of my wife, my daughter (plus Chris Locke and JP Rangaswami) and my grandmother, respectively. That’s Grandma Searls, on the left. Born in 1882, she would have been 129 years old today. She… Continue reading

  • What could be more social than a real marketplace?

    When we say “social” these days, we mostly mean the sites and services of Facebook, Twitter, LinkedIn, Foursquare and other commercial entities. Not talking on the phone or in person. Not meeting at a café. Not blogging, or emailing or even texting. Those things are all retro and passé. Worse, they’re not what marketers get… Continue reading

  • Fall for trees

    Harvard Yard thinks it’s October. The Red, Sugar and Norway maples, the Scarlet and Pin oaks, the dogwoods and hawthorns, have all been at peak Fall color around Boston the last few days. The weather has been glorious too, hovering around 70° in the afternoons. Lots of people walking around in shorts, the sidewalk cafés… Continue reading

  • Back to Blogging

    Today is the first day in months when my first question wasn’t, “What can I do to finish (or improve) the book today?” That’s because I turned in the (hopefully) final draft yesterday morning. Details: The book is The Intention Economy: When Customers Take Charge and the publisher is Harvard Business Review Press. You can… Continue reading

  • Need help with a Word bug

    I need help debugging this. The image on the left is a screenshot of Word 2011 bug effects that are standing in the path of a book am finishing. If you click on it you’ll go to a larger image with mouse-over notes explaining the problem, which I’ll detail here in slightly greater length. While… Continue reading

  • Circular quoting

    So I’m writing about financialization. Kevin Phillips‘ prophetic book on the subject, Bad Money, is open on my desk. (He published it in early 2007, in advance of The Crash.) But it doesn’t contain the definitional quote that I need. So I turn to Wikipedia. There, in the Financialization entry, we are treated to this… Continue reading

  • CRM and IIW

    It just occurred to me that everything being worked on at IIW is meaningful to CRM. I had been thinking that only the VRM stuff was meaningful, but I realize now that all the IIW stuff is, because — from a CRM perspective — it’s all about customer empowerment. And empowered customers are entities that CRM… Continue reading

  • The journey was the reward

    I was in the midst of late edits on The Intention Economy this afternoon, wondering if I should refer to Steve Jobs in the past tense. I didn’t want to, but I knew he’d be gone by the time the book comes out next April, if he wasn’t gone already. So I decided to make the changes,… Continue reading

  • Train tracking

    I just ran across some research I did in December 2008, while working on the 10th Anniversary edition of The Cluetrain Manifesto: Google Book Search results for cluetrain — 666[1] Google Book Search results for markets are conversations — 2610 Google Web Search results for cluetrain — 394,000 Results for Web searches for markets are conversations… Continue reading

  • Advertimania

    “If you don’t like the news, go out and  make some of your own,” Scoop Nisker says. (I first heard him say that when he did news for M. Dung‘s morning show on KFOG in 1985. Great show. Sorry most of you missed it.) The same goes for words. Today I wanted one for advertising mania,… Continue reading

  • Beanstalk Connectivity

    Logan Airport’s free wi-fi isn’t doing the job. (Latencies up to a second and a half, 7% packet loss.) In fact, the only reason I can continue with this post is that I’ve switched to my iPhone’s “personal hot spot,” which turns AT&T’s 3G data network to wi-fi I can use. On Logan’s connection I… Continue reading

  • Ten years later

    I’ve been listening to the repeat broadcast of the Howard Stern Show, recorded live in New York as the 9/11 events unfolded. It’s been a transporting experience. The anger, bewilderment, confusion and fear are all there. I was at our house in Montecito, California when it happened. My sister Jan called right after the first… Continue reading