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Two graphs tell some of the story.

First is how often “nonviolence” and “non-violence” appeared in books until 2008, when Google quit keeping track:

Second is search trends for “nonviolence” and “non-violence” since 2004, which is when Google started keeping track of trends:

Clearly nonviolence wasn’t a thing at all until 1918, which is when Mohandas Gandhi started bringing it up. It became a big thing again in the 1960s, thanks to Martin Luther King Jr. and the civil rights movement he led during the Vietnam war.

Then, at the close of the 60s, it trailed off. Not that it ever went away, but it clearly retreated.

Why?

Here’s the part of the story that seems clearest to me, and to the late Bill Hicks:

Spake Bill, “We kill those people.”

I was only a year old when Gandhi was shot, so I don’t remember that one; but I was involved in both the civil rights and antiwar movements in North Carolina when Martin Luther King was gunned down in June 1968, and Bobby Kennedy a few days later.

I cannot overstate the senses of grief, despair and hopelessness that followed those two assassinations. (And of Malcolm X three years earlier. And again when Nixon got elected a few months later in ’68.)

Two things were clear to me at the time: that violence won, and that the civil rights and antiwar movements were set back decades by those events.

Those observations have been borne out in the half-century since. Yes, there is still peaceful resistance, as there has been at various times and ways, going back at least as far as ahimsa in the Jain, Buddhist and Hindu faiths.

But where is it now? Look for nonviolence in Google News and you’ll find some nice stuff, but nothing that looks like a movement to counterbalance the violence in the world, or the hostile prejudices that fuel it.

Racism and appetites for violent conflict today are hardly less embedded than they ever were, and are now emboldened within the echo chambers of tribalisms old and new—the latter thanks to online media, some of which seem purpose-built to gather, isolate and amplify hostilities. (Bonus link: Down the Breitbart Hole, in last Sunday’s NY Times.)

I can hear the arguments: “look at all the examples of peaceful marches” and so on. But nonviolence itself, as a virtue and a strategy, is back-burnered at best, and lacks a single exemplar or advocate on the scale of a Gandhi or a King.

Hell, maybe I’m wrong about it. If I am, tell me how. My mind is hardly made up on this.

 

 

pop

Thinking today, with great appreciation, about my father, Allen H. Searls, who served twice in the U.S. Army, first in the Coastal Artillery and again in the Signal Corps, during World War II.

As I put it in the caption under that photo,

Pop hated not fighting in The War. So he re-enlisted even though he had already served in the Coastal Artillery. Grandma wrote on the back of this picture… “Pvt Allen H. Searls, 42103538, Camp Croft, S.C., Spartanburg, March 1, 1944.” He was promoted to corporal thanks to having served once already, and assigned to the Signal Corps in part because he scored 159 on the Army’s IQ test. He never bragged on that, by the way. (Though I will.) It was also very hard to get it out of him. Not that we needed to. We all knew how smart he was.

Among other things he—

  • Arrived in the second wave at Normandy.
  • Lost some of his hearing from laying communications wiring forward of cannons, as his unit advanced.
  • Was involved in liberating at least one concentration camp.
  • Served as one of Eisenhower’s phone operators after the war ended.

Like most veterans who were involved in combat and other unpleasantries, he didn’t like talking about that. Instead he talked about his buddies and interesting technical details about how things worked, places he enjoyed seeing.

Maybe my sister (another veteran, in this case of the U.S. Navy) can weigh in with some other details.

Main thing is honoring Pop. He was a great patriot and a great dad.

docdaveMy given name is David. Family members still call me that. Everybody else calls me Doc. Since people often ask me where that nickname came from, and since apparently I haven’t answered it anywhere I can now find online, here’s the story.

Thousands of years ago, in the mid-1970s, I worked at a little radio station owned by Duke University called WDBS. (A nice history of the station survives, in instant-loading 1st generation html, here. I also give big hat tip to Bob Chapman for talking Duke into buying the station in 1971, when he was still a student there.)

As signals went, WDBS was a shrub in grove of redwoods: strong in Duke’s corner of Durham, a bit weak in Chapel Hill, and barely audible in Raleigh—the three corners of North Carolina’s Research Triangle. (One of those redwoods, WRAL, was audible, their slogan bragged, “from Hatteras to Hickory,” which is about 320 miles as the crow flies.)

As a commercial station, WDBS had to sell advertising. This proved so difficult that we made up ads for stuff that didn’t exist. That, in addition to selling ads, was my job. The announcer’s name I used for many of the ads, plus other humorous features, was Doctor Dave. It wasn’t a name I chose. Bob Conroy did that. I also had a humorous column under the same name for the station’s monthly arts guide, with the image above at the top of the page. That one was created by Ray Simone.

Ray and David Hodskins, another WDBS listener, later approached me with the idea of starting an ad agency, which we did: Hodskins Simone & Searls. Since we already had a David, everybody at the agency called me Doctor Dave, which quickly abbreviated to Doc. Since my social network in business far exceeded all my other ones, the name stuck. And there you have it.

 

highmountainI’ve long thought that the most consequential thing I’ve ever done was write a newspaper editorial that helped stop development atop the highest wooded hilltop overlooking the New York metro. The hill is called High Mountain, and it is now home to the High Mountain Park Preserve in Wayne, New Jersey. That’s it above, highlighted by a rectangle on a shot I took from a passenger plane on approach to LaGuardia in 2008.

The year was 1970, and I was a 23-year-old reporter for a suburban daily called Wayne Today (which may still exist). One day, while at the police station picking up copies of the previous day’s reports, I found a detailed plan to develop the top of High Mountain, and decided to pay the place a visit. So I took a fun hike through thick woods and a din of screaming cicadas (Brood X, I gather—the same one that inspired Bob Dylan’s “Day of the Locust”) to a rocky clearing at the crest, and immediately decided the mountain was a much better place for a park than for the office building specified in the plan.

As it happened there was also a need for an editorial soon after that, and Jerry Fuchs, who usually wrote our editorials, wasn’t available. So I came off the bench and wrote this:

wayne-today-editorial

That was a draft proof of the piece.* I ran across it today while cleaning old papers from a file cabinet in my garage. I doubt anybody has the final printed piece, and I’m amazed that the proof exists.

I left for another paper after that, and didn’t keep up with Wayne news, beyond hearing that my editorial derailed the development plan. No doubt activists of various kinds were behind the eventual preservation of the mountain. But it’s nice to know that there is some small proof that I had something to do with that.

*Additional history: Wayne Today published in those days using old-fashioned letterpress techniques. Type was set in lead by skilled operators on Linotype machines. Each line was a “slug,” and every written piece was a pile of slugs arranged in a frame, inked with a roller and then proofed by another roller that printed on blank paper. That’s what we marked up (as you see above) for the Linotype operators, who would create replacement slugs, give them to the page composers in layout, who could read upside down and backwards as they arranged everything in what was called a forme. The layout guys (they were all guys) then embossed each page into a damp papier-mâché sheet, which would serve as a mold for the half-cylinder of hot lead that would eventually do the printing. So the whole process went like this: reporter->Linotype operator->editor->Linotype operator->page composer->stereotype operator->printer. Ancestors of robotics eventually replaced all of it. And now in the U.S., exemplars of big-J journalism (New York Times, Washington Post) are tarred by the President as “fake news,” and millions believe it. My, how times change.

More High Mountain links:

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davy1

Live as if you were to die tomorrow. Learn as if you were to live forever.
— Mahatma Gandhi

I’m not sure if Gandhi actually said that. Somebody did. My best human chance of finding who said it — or at least of gaining a learned enlargement on the lesson — would have been David Sallis. “Big Davy” didn’t know everything, but he came closer than anybody else I know, and he was a living exemplar of Gandhi’s advice.

Davy’s answer would have been knowing, clever and enlarged by a joke, a wild story or both. Alas, I can’t ask him, because he died last Friday of a stroke he suffered a few days earlier. He was just 56, and is survived by his wife Margaret and daughter Rosie —

mararet-and-rosie

— both of whom he adored absolutely — and by countless friends and colleagues who remain shocked and saddened by his passing.

I caught a telling example of how much Davy knew when he was visiting in Santa Barbara for the first time a couple years ago, and we took a long walk downtown. Observing the distinctive typeface of the city’s street signs, he described in depth its origin and design elements. I don’t remember what he said, except that the typeface, like the town, was of regional Spanish provenance. Now when I look online, all I can find about the typeface is that it’s called “Mission,” and lives in no standard font library. Whether or not Davy knew more than the rest of the world on the subject, it was totally in character that he might.

Davy didn’t like it when I told other people he was a maths genius. A stickler for accuracy, he said he was taught by some real ones, at Imperial College and elsewhere. But while he might not have been their equal, he was wickedly smart on the topic. One evening I saw that demonstrated at a bar in Silicon Valley. Davy was sitting at a table with another maths whiz, talking about how to solve some particularly vexing problem. Pausing in the midst of the conversation, Davy folded a napkin several ways at various angles and pushed it across the table to the other guy, who said “That’s it!” and looked back at Davy in amazement. Davy returned a look of agreement with one raised eyebrow and a wry smile. It was an expression that at once said both that he had won and this was all in fun — and “Isn’t it great that we’re both learning something here?” Here’s a photo I shot of the scene:

davy2

Davy was also a lover and player of music. Here he is on a guitar he brought to our house on a visit:

davy3

Davy’s tastes were wildly eclectic and refined. That guitar is an Erlewine headless Lazer — the same one played by Johnny Winter. At the time it was on its way to joining Davy’s extensive collection of vintage saxophones and guitars of every kind, any of which he might pick up and wail away on at a moment’s notice. He could hold forth on Bach and punk with equal authority, and had forgotten more about Frank Zappa than all but a few will ever know.  Here he is with our friend Robert Spensley (another fabulous musician), in their Zappa shirts:

davy-robbie

Davy became instant friends with my wife and I when we met in London in May 2013, at a lunch with a handful of colleagues at Visa Europe, which employed his consulting services for many years. It was Davy who brought VRM (subject of my work with the Berkman Center) to the company’s attention, and who had been the main instigator of the gathering.

Suspecting that we might be among the few who would know a world-changing business and technical hack when we saw one, he shared with us plans for Qredo, an architecture for sending and sharing data securely and privately between parties who could also, if they chose, connect anonymously — and then selectively disclose more information as purposes required. Qredo eventually became a startup, and I served through its formative months on the company board, visiting often to Richmond, Davy’s beloved home town. Here he is, describing how Qredo fit into some VRM contexts :

davy-whiteboard

Yet what I love and remember best about Davy was how much fun he was as a companion — at work on Qredo, in conversation at pubs and in other convivial settings, on walks in Richmond and around London, and over countless meals in places both fun and fine. To all those occasions Davy brought the most irrepressible inner child I have ever known in an adult human being. Here is a small collection of shots that show our boy at work and play:

Screen Shot 2015-11-24 at 2.00.49 PM

Since he left I haven’t gone ten minutes without lamenting how much his absence lessens the world. The one solace I find is knowing how much larger he made the world when he was with us.

For those able to attend, a ceremony and burial will be held on Monday, 30 November, 11 AM at Richmond Cemetery.

trainor-biz-cardThis is about visiting my great-great grandfather, Thomas Trainor, dead since 1876 and reposing in Calvary Cemetery in Queens, New York. Thomas and a friend bought the Trainor family plot, two graves wide, in 1852. It now lies roughly in the center of what’s called “Old Calvary,” the oldest section of the largest cemetery in the country. More than three people are buried there.

Calvary is familiar as the vast forest of monuments and headstones flanking the intersection of the Brooklyn Queens Expressway (I-278) and the Long Island (I-495) Expressway. Also as the place where the Godfather got planted in the movie.

Thomas was himself one of seven children. His parents were Thomas (or John) and Hanna (née Hockey) Trainor, said to be of Letterkenny, County Donegal, Ireland. He was born in 1804 and sailed to Boston at the height of the 1819 typhus epidemic at age 15, accompanied by his uncle, also a Trainor. By one account the uncle died soon after arriving, but by another he lived long enough to marry and widow the old aunt Thomas buried first in the family plot.

There is a gap in the record between the time Thomas arrived as a teen and when he came to own land in New York (around Poughkeepsie), meet Mary Ann McLaughlin, and established the saddle and carriage-building business described on his business card above. The family home, we know, was at 228 East 122nd Street in Harlem, at a time when most of the city’s roads were still dirt. (Here’s the Streetview today.) His business, at 124 West Broadway, was at the corner of Duane on the east edge of what is now Tribeca. Mary Ann did the carriage interiors when she not also producing children. Family lore also has it that Thomas trained first as a servant indentured to Mary Ann’s dad. Also that this is false.

What I found at Calgary, after a long search (having been given bad instructions at first by an otherwise helpful guy at the cemetery office), was this headstone:

trainor-headstoneClearly this is the Trainor plot: Section 1W, Range 6, Plot U. (Nice of some stones to have that engraving. Most don’t.) And I know Margaret Mayer was Thomas’s youngest daughter, known to us kids growing up as Grandma Searls’ “Aunt Mag.” Here she is:

auntmagGrandma Searls was the third of five children, all daughters, of Henry Roman Englert and Catherine “Kitty” Trainor, the fourth of Thomas and Mary Ann’s seven kids. Henry was the head of New York’s Steel and Copperplate Engravers Union, and the family home was in the South Bronx at 742 East 142nd Street. When Kitty died at age 39, Aunt Mag became a second mom to Kitty’s four surviving daughters.

But who was Grace F. Adams? And why are there no dates, or names other than those two, neither of whom died with the Trainor surname?

Some answers came when I got home and looked through the typed records of Catherine Burns, daughter of Florence, Grandma Searls’ younger sister. These were scanned by Catherine’s son Martin (my second cousin), and shared along with many other pictures I’ve put up on the Web.

There I discovered that Grace Adams is the granddaughter of Aunt Mag, who was born in 1855, two years before her mother died, and lived for another 89 years. She married Joseph Mayer in 1881, the year before Grandma Searls (née Ethel F. Englert) was born. (Joseph, who died in 1927, is buried elsewhere at Calgary.) Mag and Joseph’s daughter Frances, born in 1888, married George Shannon. (After Geroge died in 1923, she married John Heslin, who also predeceased her without fathering more children.) Frances and George produced Gertrude Doris Shannon and Grace Shannon. Gertrude, born in 1918, married Thomas Doonan in 1937, and had four kids: Thomas Jr., Margaret, Rosemary and John. They and their descendants are third, fourth and fifth cousins of mine.

But the connection to the headstone is Grace Shannon, born in 1919. She married an Adams (first name unknown), and produced two daughters, Candice and Denise, born respectively in 1953 and 1957. They are third cousins of mine (sharing great-great grandparents). Candice married Joseph Flasch and produced two known children, Joseph and Shannon Marie.

So Grace Shannon is the Grace F. Adams on the headstone. Since died in 1966 at just 45 years old, and the headstone (or monument, in the parlance of the cemetery business) is clearly of relatively recent vintage, I am guessing it was was placed by one or both of Grace F. Adams’ daughters. I am also guessing that they knew this was a Trainor plot, with lots of Trainors in it, but didn’t want to go into the details, especially since some of them are hazy. Hence the names of the two ancestors they knew and cared most about, under the Trainor heading.

I’m saying all this in hope that one or more of them will find this post and fill us in.

What the only headstone at the Trainor plot understates is that bodies of nine family members (and perhaps one other) are stacked in just two graves:

all-the-trainor-deadTheir order of burial also recalls a series of tragedies. First in the ground was an elderly aunt, apparently the widow of the uncle who came over with Thomas from Ireland. Next was Thomas’s wife, Mary Ann, age 36. Then went three of their seven children: 1 year old Thomas Jr., 16 year old Charles, and then 31 year old Hannah Crowley. Not included is an infant daughter, Ella, buried elsewhere.

The story of Charles is family legend, but accounts differ. They agree that he ran away at 16, twice, to fight in the Civil War. One report says he was killed carrying a flag. Another says he was wounded and died in an army hospital. By that story he was visited by his father after a search made long and difficult by Charles’s decision to register under an assumed name that only he and the Union Army knew. When Thomas found Charles, the boy was almost unrecognizable behind a full red beard. According to that story (the one in which Charles wasn’t killed in battle), the doctors promised Thomas that his boy would be home by Christmas. There seems to be agreement that Charles died on Thanksgiving Day, and arrived home in a box. Grandma Searls (a niece of Charles through his sister Catherine) said Charles arrived home on Christmas Day.

All family accounts agree that Charles was planted in the Trainor plot at Calvary. The Cemetery records do not agree. Instead it lists Hannah Kennedy as an occupant of the Trainor plot. According to that listing, she was Charles’ age when she died the same year. So there are three possibilities here. The first is that Hannah was a family acquaintance who just happened to die at the same age as Charles and in the same year. The second is that the cemetery made a mistake in recording the burial. The third is that both are buried there, and only Hannah’s burial is recorded. I favor the second possibility because it’s the most plausible. Today we’d call it a data entry error.

When I asked the guy at the Calvary office how burying stacked bodies in a single grave worked in an age when they didn’t use vaults, he said something like, “They just dig down until they find the top of the coffin below. Or they stop when they find remains or what they suspect are remains, and set the next coffin on top.”

What they find, if a coffin is absent, would depend on the soil. In the red-dirt South, where there is a lot of acid in the soil, I am told there tends to be nothing left after a few years but buttons and shoelace grommets. But in other soils, such as in France, where they relocated all the remains in all of Paris’s cemeteries into quarries under the city (now called the catacombs) from the late 1700s to mid 1800s, all the bones stay in perfect shape. (I visited there in ’10. Amazing place.)

When I was in Letterkenny a few years ago, I thought I would try to find some trace of the Trainors who stayed behind. Turns out Trainor is a fairly common name that roughly means laborer, or strong man, in the original Gaelic Thréinfhir. There are also many variants, including Armstrong. So I took my curiosity to the Parochial House across from St. Eunan’s Cathedral in Letterkenny, and was rebuked by one of the priests there. Didn’t I know the Irish Catholic Church was underground in the early 1800s, while all of Ireland was under England’s thumb and enduring one famine and plague after another? In other words, “Don’t bother askin’.”

He did at least point me to a graveyard near Old Town, across the River Swilly. It was in use two centuries ago, when Great-great Grandpa Thomas was growing up there, and might contain some Trainors or Hockeys, he said. When we went by, however, it was raining heavily, and there was a funeral underway — one of the first there in a long time, we were told by one of those attending. So we gave up.

For what it’s worth, I’ve looked a bit into Donegal genealogy records for evidence of Trainors, or Thréinfirs, and found nothing. But the Trainors may not have been from Letterkenny, or Donegal. I’ve heard variously that they were from County Monaghan, or Cork. A search here brings up 85,651 birth records for Thomas Trainor in Monaghan. Seems mighty high, but maybe I’m doing it wrong.

Last year I took my wife on what she called “a really bad idea for a date” (as was the Letterkenny side trip): visiting the graves of other relatives on Grandma’s father’s side:

    1. Christian Englert (my great-great grandfather, same generation as Thomas Trainor), his wife Jacobina (née Rung) Englert, and five others in the next generation, including four who died young (aged 33, 29, 1 and 10 months). Only three of those are marked on the headstone. Here they are in roughly 1869.
    2. Christian’s son, Henry Roman Englert, his wife Kitty Trainor (one of the sibs not buried in Calvary), Henry’s second wife (Teresa Antonelli), and three from the next generation, all of whom died young and are stacked into three graves in one plot below a small wedge-shaped headstone that identifies Henry alone.

I couldn’t find a third grave site, possibly not marked, containing Henry’s brother Andrew and (stacked atop him) a daughter or niece, Annie Englert. This one may not be marked.

Martin tells me that the four Englert sisters and others of their generation would often visit the graves of their mother and siblings, even before their father, Henry, died in 1943. I am sure that none of those graves would have been marked. It also seems strange to me that they (or somebody) only marked Henry’s after he died, without mention of the five others below.

Anyway, I’ve shared documents and pictures of Trainors here, Englerts here, and Dwyers (Martin’s family) here.

All of this inquiry also has me thinking about what cemeteries are for. Clearly the idea of organizing the dead under plaques, stones and monuments is to honor and host those who miss them, or who wish at least to respect them, as I did for all those piled-up Trainors last Saturday.

I suppose the original purpose of burial was to hold the stink down, or to recycle nutrients where the process can’t be seen. (Beats watching vultures and less grand creatures do the job.) Whatever it was, it seems kind of wasteful and obsolete at this point.

Over dinner a few years ago, Kevin Kelly told me that nobody we know, including ourselves, will be remembered in a thousand years — or even a hundred or two. Each of us at most is an Ozymandias, or a Shelley, who wrote his famous sonnet before drowning at 29. Here it is:

I met a traveller from an antique land
Who said: “Two vast and trunkless legs of stone
Stand in the desert. Near them, on the sand,
Half sunk, a shattered visage lies, whose frown,
And wrinkled lip, and sneer of cold command,
Tell that its sculptor well those passions read
Which yet survive, stamped on these lifeless things,
The hand that mocked them and the heart that fed:
And on the pedestal these words appear:
‘My name is Ozymandias, king of kings:
Look on my works, ye Mighty, and despair!’
Nothing beside remains. Round the decay
Of that colossal wreck, boundless and bare
The lone and level sands stretch far away.”

I was the traveler on Saturday. New York was, for that day, my antique land. Around the Trainor graves Calvary seemed boundless, though hardly bare, covered by ranks of headstones, statues and thick granite houses for the above-ground dead: lifeless things, all. Lone it also seemed, since I saw not one other pedestrian (and just one other car) during the hours I wandered there, on a day that could hardly have been more sunny, mild and welcoming.

All of it seemed to certify, as does the hand of Ozymandias’ sculptor, the full depth of departure: that all will be forgotten, and only stone pedestals for absent memories will remain.

The job of the living, I believe, is to leave the world better than we found it. That’s all. Whether we do that job or not, we are still obliged to leave. That’s a lesson I learned from my mother, after she died:

So many times I think about something I’d love to share with Mom or Pop, then remember they’re gone. Often I hear Mom’s voice: firm, instructive and loving as ever. Give to the living, she says. That’s what love is for. Her lesson: Death makes us give love to the living. She was a teacher. Still is.

And so are they all, even if now we know next to nothing about them.

 

In There Is No More Social Media — Just Advertising, Mike Proulx (@McProulx) begins,

CluetrainFifteen years ago, the provocative musings of Levine, Locke, Searls and Weinberger set the stage for a grand era of social media marketing with the publication of “The Cluetrain Manifesto” and their vigorous declaration of “the end of business as usual.”

For a while, it really felt like brands were beginning to embrace online communities as a way to directly connect with people as human beings. But over the years, that idealistic vision of genuine two-way exchange eroded. Brands got lazy by posting irrelevant content and social networks needed to make money.

Let’s call it what it is: Social media marketing is now advertising. It’s largely a media planning and buying exercise — emphasizing viewed impressions. Brands must pay if they really want their message to be seen. It’s the opposite of connecting or listening — it’s once again broadcasting.

Twitter’s Dick Costello recently said that ads will “make up about one in 20 tweets.” It’s also no secret that Facebook’s organic reach is on life support, at best. And when Snapchat launched Discover, it was quick to point out that “This is not social media.”

The idealistic end to business as usual, as “The Cluetrain Manifesto” envisioned, never happened. We didn’t reach the finish line. We didn’t even come close. After a promising start — a glimmer of hope — we’re back to business as usual. Sure, there have been powerful advances in ad tech. Media is more automated, targeted, instant, shareable and optimized than ever before. But is there anything really social about it? Not below its superficial layer.

First, a big thanks to Mike and @AdAge for such a gracious hat tip toward @Cluetrain. It’s amazing and gratifying to see the old meme still going strong, sixteen years after the original manifesto went up on the Web. (And it’s still there, pretty much unchanged — since 24 March 1999.) If it weren’t for marketing and advertising’s embrace of #Cluetrain, it might have been forgotten by now. So a hat tip to those disciplines as well.

An irony is that Cluetrain wasn’t meant for marketing or advertising. It was meant for everybody, including marketing, advertising and the rest of business. (That’s why @DWeinberger and I recently appended dillo3#NewClues to the original.) Another irony is that Cluetrain gets some degree of credit for helping social media come along. Even if that were true, it wasn’t what we intended. What we were looking for was more independence and agency on the personal side — and for business to adapt.

When that didn’t happen fast enough to satisfy me, I started ProjectVRM in 2006, to help the future along. We are now many people and many development projects strong. (VRM stands for Vendor Relationship Management: the customer-side counterpart of Customer Relationship Management — a $20+ billion business on the sellers’ side.)

Business is starting to notice. To see how well, check out the @Capgemini videos I unpack here. Also see how some companies (e.g. @Mozilla) are hiring VRM folks to help customers and companies shake hands in more respectful and effective ways online.

Monday, at VRM Day (openings still available), Customer Commons (ProjectVRM’s nonprofit spinoff) will be vetting a VRM maturity framework that will help businesses and their advisors (e.g. @Gartner, @Forrester, @idc, @KuppingerCole and @Ctrl-Shift) tune in to the APIs (and other forms of signaling) of customers expressing their intentions through tools and services from VRM developers. (BTW, big thanks to KuppingerCole and Ctrl-Shift for their early and continuing support for VRM and allied work toward customer empowerment.)

The main purpose of VRM Day is prep toward discussions and coding that will follow over the next three days at the XXth Internet Identity Workshop, better known as IIW, organized by @Windley, @IdentityWoman and myself. IIW is an unconference: no panels, no keynotes, no show floor. It’s all breakouts, demos and productive conversation and hackery, with topics chosen by participants. There are tickets left for IIW too. Click here. Both VRM Day and IIW are at the amazing and wonderful Computer History Museum in downtown Silicon Valley.

Mike closes his piece by offering five smart things marketers can do to “make the most of this era of #NotReally social media marketing.” All good advice.

Here’s one more that leverages the competencies of agencies like Mike’s own (@HillHolliday): Double down on old-fashioned Madison Avenue-type brand advertising. It’s the kind of advertising that carries the strongest brand signal. It’s also the most creative, and the least corrupted by tracking and other jive that creeps people out. (That stuff doesn’t come from Madison Avenue, by the way. Its direct ancestor is direct marketing, better known as junk mail. I explain the difference here.) For more on why that’s good, dig what Don Marti has been saying.

(BTW & FWIW, I was also with an ad agency business, as a founder and partner in Hodskins Simone & Searls, which did kick-ass work from 1978 to 1998. More about that here.)

Bottom line: business as usual will end. Just not on any schedule.

 

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TBasketballhe other day a friend shared this quote from Michael Choukas‘ Propaganda Comes of Age (Public Affairs Press, 1965):

This is not the propagandist’s aim. For him the validity of an image must be measured not by the degree of its fidelity, but by the response it may evoke. If it will induce the action he wishes, its fidelity is high; if not, low. … The standard that he uses in choosing the images to be disseminated — his “truths” — would be a scale based on the range of possible human responses to an image. His criterion thus is established on the basis of overt action.

At first this made me think about journalism, and how it might fit Choukas’ definition of propaganda. Then it made me think about how we might confine the study of propaganda to a harmless subset of human story-telling. That’s when sports jumped to mind.

Sports are almost entirely narrative. They also have, as social phenomena go, less importance outside themselves than such highly fraught concerns as politics, religion and business. To the cynic, sports are Kurt Vonnegut‘s foma: “harmless untruths, intended to comfort simple souls…Live by the foma that make you brave and kind and healthy and happy.”

Yes, sports are more than that, but my soul at its simplest is a fan of the Mets. (And, less simply, a fan of the Red Sox.) Likewise, some of my least productive time is spent listening to sports talk radio — unless I count as valuable the communing of my simplest self with the souls of others who share the same mostly-harmless affections. (Hi, @MichaelSHolley.)

But how much more productive is the time I spend listening to NPR, or reading The New York Times? Some, I would say. So, I am sure, would sports fans who favor getting their news from Fox and The Wall Street Journal.

To see where I’m going here, lets unpack “harmless untruths” into a 2×2:

harmless-untruth2x2

Foma are in the lower right corner. Whether the subject is sports or something else, that seems like a good corner in which to study propaganda.

Sports journalism, like all breeds of the discipline, escapes the foma classification by being about Truth, or at least about facts. But that’s beside my point, which is that interests, talk and reporting about sports all moves toward effects, which happen to be harmless but interesting.

Great minds discuss ideas; average minds discuss events; small minds discuss people,” Eleanor Roosevelt is said to have said. But great minds discuss all three. So, even though events and people are the main subjects of sports (and of most) stories, many great sports journalists also traffic in ideas. Jim MurrayRoger Angell and Frank Deford some first to mind; but so do Howard Cosell and Heywood Hale Broun, whose personalities (or wordrobes, in Broun’s case) often upstaged the events and people they covered. Then I think about David Foster Wallace, Bill LittlefieldJohn McPhee, Andrea Kremer, Keith OlbermannMichael Lewis, Howard BryantTony Kornheiser, Charlie Pierce, John Updike, Norman MailerGeorge Plimpton, Gay Talese, David Halberstam and other greats who work at deeper levels than the the usual bait for eyeballs and clicks.

So, speaking of bait, consider the three words uttered constantly by assignment editors everywhere: What’s the story? 

Stories, I was taught, are the main format of human interest; and all of them have just three elements:

  1. A protagonist, or character. This might be a person, a team, a cause or some other entity the reader, listener or viewer cares about. This character need only be interesting. Likability is a secondary matter. (Example: I hate Christian Laettner, an ESPN film.)
  2. A problem or challenge, This needs to be a situation that keeps the reader interested: tuned in or turning pages. (Classic edtorial instruction: “No story starts with ‘happily ever after.'”) In fact, it helps if the situation gets worse, so long as we have…
  3. Movement toward a resolution. If the war is over, or the home team is up or down by forty points with three minutes left, the challenge vanishes. If you’re at the game, your problem is beating traffic out of the parking lot.

If you’re missing one of those elements, you don’t have a story.

Case in point: Cambodia’s killing fields. The first I heard about them was in a story read by Hughes Rudd on a CBS newscast in the mid-1970s. He said that perhaps half a million people were already dead. On hearing this, I was appalled, because it came, in an “Oh by the way” manner, after stories about the Super Bowl and Patty Hearst (whose developing story sucked huge amounts of oxygen out of nearly every newsroom at the time).

The slaughter happening in Cambodia mattered far more than either the Super Bowl or Patty Hearst; but it wasn’t a story, because it was missing all three of those elements. There was no protagonist, other than a population with a statistic. The problem, while immense, was not ours, and also not moving toward resolution. In fact years would pass before the killing stopped.

For us here in the U.S., the killing fields story didn’t get real until The New York Times ran “The Death and Life of Dith Pran,” by Sydney Shanberg, in the Sunday Magazine. That gave us a character, and made Cambodia’s plight real and compelling. (The story also grew, naturally, into a movie.)

Sports is always focused on those three elements. Is that because sports is always about propaganda? Or is it the case that all stories are, by their narrative nature, propaganda of a sort?

Stories are at least tendentious in the sense that the author needs a point of view — even if that point is what Jay Rosen calls the view from nowhere. (That’s pretty much where CBS stood when it first reported on Cambodia’s many dead.)

Look at the photos that accompany a sports story. If a team wins, the star player is shown making a great kick, throw, shot or whatever. Or maybe just smiling. If the same team loses, the picture shows the same player messing up or frowning. Never mind that the game was close, or that the photo is of one moment among zillions of others. The entire meaning of the photo is narrative. Its entire purpose is effect, which is both to serve and drive the interests of the reader, the viewer, the listener. What’s that say about journalism as a whole?

Has anybody studied sports or journalism as propaganda? At least one inquiring mind wants to know.

Bonus links:

 

 

 

 

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door knocker, beacon hillIn the physical world we know what privacy is and how it works.

We know because we have worked out privacy technologies and norms over thousands of years. Without them we wouldn’t have civilization.

Doors and windows are privacy technologies. So are clothes. So are manners respecting the intentions behind our own and others’ use of those things. Those manners are personal, and social. They are how we clothe, shelter and conduct ourselves in the world, and how we expect others to do the same.

The Internet is a new virtual world we also inhabit. It was born in 1995 with the first graphical browsers, ISPs, email and websites. It arrived in our midst as a paradise. But, as with Eden, we walked into it naked — and we still are, except for the homes and clothing we get from companies like Google, Amazon, Facebook and Apple. They clothe us in uniforms, one for every login/password combination. Who we are and what we can do is limited by what they alone provide us. Yes, it’s civilized: like the middle ages. We toil and prosper inside the walls of their castles, and on their company lands. In many ways the system isn’t bad. In many othr ways it’s good. But it isn’t ours.

To have true privacy in the networked world, we need to be in charge of our own lives, our own identities, our own data, our own things, in our own ways.

We should be able to control what we disclose, to whom, and on what terms.

We should be able to keep personal data as secret and secure as we like.

We should be able to share that data with others in faith that only those others can see and use it.

Our digital identities should be sovereign — ours alone — and disclosed to others at our discretion.

(True: administrative identifiers are requirements of civilization, but they are not who we are, and we all know that.

Think of how identity works in the physical world. It’s not a problem that my family members call me Dave, the government calls me David, other people call me Doc — and the rest of the world calls me nothing, because they don’t know me at all.

This is a Good Thing. It is enough to recognize each other as human beings, and to learn people’s names when they tell us. Up to that point we remain for each other literally anonymous: nameless. This is a civic and social grace we hardly cared about until it was stripped from us online.

In the physical world, companies don’t plant tracking beacons on people, or follow them around to see who people are are, where they go and what they do — unless they’ve been led by the hideous manners of marketers who believe it’s good to do that.

Those manners won’t change as long as we don’t control means of disclosing our selves and our data. Until we have true privacy, all we’ll have are:

  • Crude prophylaxis, such as tracking and advertising blockers
  • Talk about which companies screw us the least
  • Talk about how governments screw us too
  • Calls for laws and regulations that protect yesterday from last Thursday

We won’t get true privacy — the kind we’ve known and understood offline since forever — until we have the online equivalents of the clothing, doors and manners.

All we’ll get from most big companies are nicer uniforms.

I look forward to what we’ll get from the Barney Pressmans of the online world. Here’s a classic ad for Barney’s (his clothing store) that ran in the 1960s: http://youtu.be/KMIgu9-zd8M. (Just watch the first one, which ends :47 seconds in.) That’s where my headline came from.

 

I’m now four episodes into Serial, the hugely popular reality podcast from WBEZ and This American Life. In it reporter Sarah Koenig episodically tugs together many loose ends around the murder of Hae Min Lee, a Baltimore teenager, in 1999. The perp, said the cops and the proscecutor at the time, was former boyfriend Adnan Syed, who was convicted by a jury of first degree murder. They deliberated about as long as it takes for an afternoon nap. He’s been in prison ever since.

My provisional conclusion is that the court was right to find Adnan guilty. My case for that conviction (or vice versa) is an ad hominem one: the whole thing is eerily eminiscent (for me) of Edgar Smithedgar-smith, (that’s his mug photo on the right) who served a record length of time on death row before successfully arguing for a retrial, which resulted in a lesser conviction and his release — after which he kidnapped and tried to kill someone else, confessing as well to the original crime. He’s an old man now, serving time for the second crime.

While still in jail for the first crime, Smith earned a high degree of media attention and celebrity with his book Brief Against Death, which was a bestseller at the time. I read it and believed him. So did William F. Buckley Jr., who befriended Smith, and was instrumental in getting Smith’s case reconsidered, by both the courts and the public. Buckley even wrote the introduction to Smith’s book.

Think of the media-intensive Smith case as the Serial of its time.

Back then a good friend of mine was studying at the John Jay College of Criminal Justice in New York, and interviewed Smith. “He’s guilty,” my friend said. “The guy is brilliant, but he’s also a liar.” Later Bill Buckley said the same thing.

It haunts me that I was snookered by Smith, and comforts me none to know I wasn’t alone.

This of course makes no case at all against Adnan Syed. He might be innocent as a lamb. And I’d like to say he’s innocent until proven guilty. But his guilt has already been decided by a court of law, so now it’s the other way around: he needs to prove his innocence. Or at least raise the shadow of doubt to a height under which he can be sprung.

I worry about what will happen if all the current interest in this case results in Adnan’s release. What if he really did kill Hae — meaning he’s as remorseless and manipulative as Edgar Smith?

With the case headed to an appeals court, this now appears possible.

I’ll keep my mind open as I listen through the rest of Series. It’s outstanding radio. And I also invite the @Serial team to look at the Smith case as well — if they haven’t already.* It may not be relevant, but it is similar.

Bonus case: Jack Henry Abbott.

* (14 December) Have they? I’ve now listened through Episode 7 and so far they haven’t mentioned it.

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