| 75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep’s keyboard, monitor and telephone. “Have I got your attention now?” asked the woman, who was arrested for disorderly conduct. |
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Excellent interview with Larry Lessig, on the subject of corruption.
Bonus link #1: The corruption that is the FCC.
Bonus link #2: Drew Clark of the Center for Public Integrity on “Media Tracker, FCC Watch, and the Politics of Telecom, Media and Technology” … today’s Luncheon speaker here at the Berkman Center. Drew is with the Center for Public Integrity, among other things. It is being webcast live, as we blog. The archive will be here.
By the way, I think the current administration will go down as one of the most corrupt in history, as well as one of the most incompetent. Mismanagement doesn’t cover it. Political philosophy is irrelevant. These guys have taken blindered, siege-mentalized cronyism to its mirror-halled metasticized extreme. Getting rid of corruption and incompetence should be Job One for the electorate in 2008. It needs to be the Main Issue. Having Larry on the case should help. A lot.
Blimptv‘s ad for Vista is funny, but still not the equal of Ubergeek‘s Switch to Mac and Switch to Linux.
In respect to the FCC’s Notice of Proposed Rulemaking for IP-enabled services, Susan Crawford writes
| Thus, the IP NPRM suggests that the Commission views its regulatory authority as extending to end-user software, network hardware, corporate and community websites and more. |
IP in this case refers to Internet Protocol, not Intellectual Property. Although, where the FCC is concerned, the distinction may be a fine one.
Meanwhile, Sprint Presses for Cheaper Access to Broadband Lines, in the Washington Post, tells a story too rarely revealed: that the biggest carriers are playing the scarcity game with the Internet’s backbones.
Of course, that’s their business and their right.
The big question is why they can’t think like Amazon, which loosed S3 and EC2 on the world as pure utilities. S3 is storage. EC2 is computation. Both cost who-knows-what to build. $Billions? Certainly in the many $millions. In any case Amazon serves them up as if they were oil and gas pipelines. And, because they are pure utilities, and affordable for anybody (with no distinction between “consumers” and “businesses”), they are a tide that lifts many boats of all kinds. Especially business.
Now think about it… If computing were regulated like communications, and Web services were deployed like telco and cableco services, Amazon and its competitors would live like zoo animals in the FCC’s regulatory habitat — and we’d all be paying top dollar for scarce centralized computing and storage services, probably run on behalf of “partners” in the “content” cartel. You, the customer, would be a mere consumer, producing nothing more than money exctracted from countless “billing events”. As for your business, your work, your power to produce in a networked world… Forget about it. There wouldn’t be that world. Just another few-to-many top-down distribution system for stuff you consume.
Instead of Web 2.O, we’d have TV 2.0. Which, come to think of it, is about what we get with “HD” TV.
If the carriers woke up, they’d look at the enormous ecosystem growing around Amazon’s utilities, and realize that the usage restrictions on the “last mile” and monopoly pricing of “backhaul” are preventing far more business than either enable — businesses that the carriers could also serve in ways that leverage benefits of incumbency other than squeezing maximized dollars out of minimized choice. Oh, and they’d find more ways to pay down the debt the took on when they built out their infrastructures in the first place.
But that’s not the way to bet. Instead, the better bet is more regulation, more favoritism, more ways for carriers to put a free market paint job on a captive market offering, while they work overtime to shove the Internet genie back in the pre-1984 bottle.
I’ve got more coming on this over at Linux Journal. But I’m also kinda under the weather and have a plane to catch soon. In any case, I’ll get it up as soon as I can.
From the AT&T Legal Policy:
| AT&T may immediately terminate or suspend all or a portion of your Service, any Member ID, electronic mail address, IP address, Universal Resource Locator or domain name used by you, without notice, for conduct that AT&T believes (a) violates the Acceptable Use Policy; (b) constitutes a violation of any law, regulation or tariff (including, without limitation, copyright and intellectual property laws) or a violation of these TOS, or any applicable policies or guidelines, or (c) tends to damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries. Termination or suspension by AT&T of Service also constitutes termination or suspension (as applicable) of your license to use any Software. AT&T may also terminate or suspend your Service if you provide false or inaccurate information that is required for the provision of Service or is necessary to allow AT&T to bill you for Service. |
| [The boldface is mine. — DS] |
Verizon doesn’t even require cause:
| Without prejudice to any other rights that Verizon may have, Verizon reserves the right and sole discretion to change, limit, terminate, modify at any time, temporarily or permanently cease to provide the Service or any part thereof to any user or group of users, without prior notice and for any reason or no reason. In the event you or Verizon terminate this Agreement, you must immediately stop using the Service. |
Word count: AT&T, 10,890 ; Verizon 10,147.
[I just posted an answer to questions raised by Al and Max in the comment thread under the Go from hell post. But when I hit “submit”, nothing happened. When I went back and hit “submit” again, WordPress told me I’d posted the comment already. I tried another browser. Still not there. So I copied it, expanded it, and posted it below.]
Al said,
| Also thinking about VRM as coming from the reciprocal of CRM, maybe thats the wrong approach. Maybe we should be looking for the reciprocal of advertising ? i.e. something more aggressive and direct in the same way that advertising rudely interrupts our attention, maybe we can rudely interrupt the producers attention. |
That’s appealing at an emotional level, but I don’t think VRM can work if it’s a reciprocal either of advertising or of CRM as we know it today. But at least with CRM we have something that respects the ideal of relationships.We need to be able to relate to vendors. Being rude or aggressive isn’t a good place to start.
Max said,
| I agree with your spirit, but I’m struggling with the notion of “creating the tools to serve me versus them and on my terms.” I think I would like some of those tools! But I wonder if there’s a paradox. When those tools are created, and then achieve success with real scale and impact, don’t they assume high propensity to become what you’re arguing against in the first place — big companies trying to serve many, with a desire to grow bigger? Every big, evil company started as an ambition, an idea, then became a small business, then a mid-size business, then a big business. Regarding tools, what about the all-important individualist tool of voting with your wallet, or voting with your attention? Is there not an ongoing erosion of the monopolies that big companies once had on information, essentially empowering individuals to vote with their wallets and attention more effectively — at least for the subset of society which chooses to? |
The tools I’m talking about here are not ones big companies can control. I’m talking about tools like the open source suite that started with Linux and Apache and now includes several hundred thousand hunks of code that approach (even if they do not technically achieve) the NEA ideal: Nobody owns it, Everybody can use it, Anybody can improve it.
There is no giant Apache company. Nor even a giant Linux company. There are large companies that take advantage of both Linux and Apache, however. IBM, Google and Amazon, for example. But they do not control those code bases.
Also, I am not arguing against “big companies trying to serve many, with a desire to grow bigger”. If they do that by serving customers respectfully and well, I don’t care. Instead I’m arguing against companies of any size continuing to relate to customers as “consumers” that can be herded into CRM-maintained silos like cattle, or assaulted with endless “messages” the vast majority of which are irrelevant, no matter how well “targeted” they are.
And yes, we do vote with our wallets, but we need to give companies more than a wallet to relate to. And we can’t depend just on sellers to give us that “more”. That’s what we have with loyalty programs, for example. They provide fancy and sometimes fun ways of relating to them (and to each other) inside their silos. Airlines are good at the former, and Amazon and Facebook are good at the latter. But we’re still just talking about silos here. The data we accumulate in those silos is too often theirs, not ours. My Netflix movie reviews cannot be shared with Yahoo’s. My shopping choices, presumably recorded by the grocery store in some database somewhere, are theirs, not mine. And, in the absence of a true relationship, the data we provide too often gets used in ways that are annoying for everybody. Loyalty cards, for example, inconvenience the buyers (one more card to carry in the wallet, one more fob for the keychain), slow down the check-out line, force the seller to provide dual pricing for countless SKUs — and then give the buyer a receipt with a discount on the back for stuff the buyer just bought.
Buyer-side tools would be independent of sellers, and would provide sellers with better clues for serving buyers than would ever come from any locked-down CRM system.
The Santa Barbara Book & Author Festival started last night with an award presentation to local author T. Coraghessan Boyle, and continues tomorrow with, among other things, a panel titled What’s Next for Newspapers. On the panel will be: Jeramy Gordon, editor and publisher of of the Santa Barbara Daily Sound; Matt Kettman, senior editor of The Independent; Jerry Roberts, author of Never Let Them See You Cry and former managing and executive editor of the San Francisco Chronicle and the Santa Barbara News Press, respectively; Peter Sklar, publisher of Edhat; and Craig Smith, columnist, law professor and author of Craig Smith’s Blog. I’m the moderator.
A few questions running through my mind…
| Will all newspapers eventually be free? |
| How can papers, which have a daily or weekly heartbeat, keep up with the hummingbird-heart pulse rate of Web-based journalism? |
| Do you see the newspaper becoming Web publications with print versions, or (as they mostly are now) vice versa? |
| Is there enough advertising for all of you? |
| Will advertising survive as a business model? What will be the mix of advertising and other sources of revenue? |
| How do you see the emerging ecosystem that includes bloggers and expert locals who are in good positions to participate in the larger journalistic process? |
| What will be the complementary or competitive roles of radio and TV stations in the future local journalistic ecosystem? Bear in mind that analog TV will be a dead chicken in early 2009. |
| Is it possible, really, to replace a once-great institution such as the News-Press? |
| How do you see each of your roles playing out in the event of an emergency such as an earthquake, a wildfire, a tsunami? |
| What do you see as Santa Barbara’s role in the journalistic world? Are we leaders? Followers? Both? Neither? |
Be interesting to see how it goes. Hope to see some of ya’ll there.
Looking for the next Net business is my latest over in Linux Journal. I just wrote it, sitting here in a Salinas Starbucks, en route from San Francisco to Santa Barbara. I’ve got a cold and can’t see or think straight, but I want to get the idea out there, so there ya go.
Here’s an excerpt:
| With the rise in network-intensive gaming, of bittorrent traffic, of the need to share big files (e.g. photos and videos), heavy users of the Net will inevitably chafe loudly at legacy asymmetries in the Net subset provided by carriers, at least here in the U.S. |
| So some of us … have been thinking about how we need to rejigger this thing somehow. Either we work with the carriers, or we work around them. |
| I favor the latter, mostly because the flywheels in carrier methods and mentalities are too large and biassed to spin forever right where they are. They’ll move eventually; but it will take competition to do it… That’s what I’m suggesting here. |
It’s really cool and all that all these people are my friends…

… and want to play and stuff.
But it’s too much. And it all happens in the Facebook clubhouse. I kinda like my social networks to happen in the wide open marketspaces.
No ‘fence.
First assignment: John Perry Barlow’s Death From Above, written in March 1995.
Second assignment: Cory Doctorow’s Somebody Has To Die, posted three days ago.
JPB:
Over the last 30 years, the American CEO Corps has included an astonishingly large percentage of men who piloted bombers during World War II. For some reason not so difficult to guess, dropping explosives on people from commanding heights served as a great place to develop a world view compatible with the management of a large post-war corporation.
It was an experience particularly suited to the style of broadcast media. Aerial bombardment is clearly a one-to-many, half-duplex medium, offering the bomber a commanding position over his “market” and terrific economies of scale.
Now, most of these jut-jawed former flyboys are out to pasture on various golf courses, but just as they left their legacy in the still thriving Cold War machinery of the National Security State, so their cultural perspective remains deeply, perhaps permanently, embedded in the corporate institutions they led for so long, whether in media or manufacturing. America remains a place where companies produce and consumers consume in an economic relationship which is still as asymmetrical as that of bomber to bombee.
The lop-sided character of this world view has been much on my mind lately with regard to various corporate projects on what they are all too pleased to call the “Information Superhighway” (evoking as it does the familiar comforts of Big Construction by Big Government in cooperation with Big Business). The cable companies and Baby Bells have a model for developing the next phase of telecom infrastructure which, were it applied to the design of physical superhighways, would have us building them with about five thousand lanes in one direction and one lane in the other. The only more manipulative consumer architecture I’ve seen is the quarter mile of one way conveyor belt which sucks the unsuspecting off the Strip in Vegas and drops them into the digestive maze of Caesar’s Palace Casino without any return route at all.
I don’t much care which one we kill off. A manufacturer who has so little respect for my business that he locks my handset gets no love from me — no more than would a restauranteur who bars the door until I agree to eat there for the next year. The record industry lost me about 20,000 lawsuits ago — they can go hang, as far as I’m concerned. And, of course, no human language contains the phrase “as lovable as a phone company,” and I’d dance on the grave of pretty much any major carrier.
Not sure biznicide is the only option here, but it’s important to note that it’s seriously under consideration.
