Social
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Live blogging Politics of the Internet
So I’m at Micah Sifry’s Politics of the Internet class at the Kennedy School, and risk live-blogging it (taxing my multitasking abilities…) Some questions in the midst of dialog between Micah (@Mlsif) and the class (#pol-int)… Was there a $trillion “internet dividend” over the old phone system, and was it a cost to the old… Continue reading
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CRM and IIW
It just occurred to me that everything being worked on at IIW is meaningful to CRM. I had been thinking that only the VRM stuff was meaningful, but I realize now that all the IIW stuff is, because — from a CRM perspective — it’s all about customer empowerment. And empowered customers are entities that CRM… Continue reading
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A sense of bewronging
“Social networks” are getting out of control. And I don’t mean their control. I mean your control and mine. Here’s an image to keep in mind while you read the rest of this post: The calf is you or me. The cow is just one of our many social networks. Here’s how the situation looks… Continue reading