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It helps to recognize that the is exactly what its name denotes: an association of presses. Specifically, newspapers. Fifteen hundred of them. Needless to say, newspapers are having a hard time. (Hell, I gave them some, myself, yesterday.) So we might cut them a little slack for getting kinda testy and paranoid.

Reading the AP’s paranoid jive brings to mind Jim Clark on stage at the first (only?) Netscape conference. Asked by an audience member why he said stuff about Microsoft that might have a “polarizing effect”, Jim rose out of his chair and yelled at the questioner, “THEY’RE TRYING TO KILL US. THAT HAS A POLARIZING EFFECT!” I sometimes think that’s the way the AP feels toward bloggers. Hey, when you’re being eaten alive, everything looks like a pirhana.

But last week the AP, probably without intending it, did something cool. You can read about it in “Associated Press to build news registry to protect content“, a press release that manages to half-conceal some constructive open source possibilities within a pile of prose that seems mostly to be about locking down content and tracking down violators of AP usage policies. Ars Technica unpacks some of the possibilities. Good piece.

Over in Linux Journal I just posted AP Launches Open Source Ascribenation Project, in which I look at how the AP’s “tracking and tagging” technology, which is open source, can help lay the foundations for a journalistic world where everybody gets credit for what they contribute to the greater sphere of news and comment — and can get paid for it too, easily — if readers feel like doing that.

The process of giving credit where due we call , and the system by which readers (or listeners, or viewers) choose to pay for it we call .

Regardless of what we call it, that’s where we’re going to end up. The system that began when the AP was formed in 1846 isn’t going to go away, but it will have to adapt. And adopt. It’s good to see it doing the latter. The former will be harder. But it has to be done.

I’d say more here, but I already said it over there.

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[Later, on 1 October 2009… This matter has been resolved. The charge for going over has been dropped, the service restored and good will along with it. Thanks to both @sprintcares and the chat person at My Sprint.]

So I just got a “courtesy call” from Sprint, a company I’ve been talking up for a couple years because I’ve had nothing but positive experience with my Sprint EvDO data card.

Well, that’s over. The call was to inform me that I’d gone over the 5Gb monthly usage limit for my data card, to the tune of 10,241,704.22kb, for which I was to be charged $500, on top of my $59.99 (plus $1.24 tax) monthly charge.

I didn’t know about the 5Gb limit. (In fact, I believed Sprint had an unlimited data plan, which is one reason I used them.) Kent German in CNET explains why in Sprint to limit data usaga on Everything plans. He begins,

When is unlimited not unlimited? Apparently when it comes from Sprint. Though the carrier has been very active about touting its new “simply everything” plan, which includes unlimited mobile Internet and messaging, it plans to place a cap on monthly data usage next month. Sprint will limit its simply everything customers to 5GB of data usage per month, plus 300MB per month for off-network data roaming.

A Sprint representative told BetaNews that the cap is needed to ensure a great customer experience.

O ya. By “great” they must mean bill size. Kent continues,

“The use of voice and data roaming by a small minority of customers is generating a disproportionately large level of operating expense for the company,” the representative said. “This limit is well within the range of what a typical customer would normally use each month.”…

BetaNews said Sprint began notifying customers in monthly bills that were mailed this week. The change will go into effect 30 days after customers receive the note. Also, the carrier said it will call customers next month to make sure they’re aware of the changes.

Well, I don’t read my bills. They go to my bookkeeper, who pays them and tosses whatever BS comes along inside the envelopes. I also don’t have a Sprint phone, or phone number. Maybe that’s why I never got that call.

Why did I go over? Possibly because I had little or no reliable landline (cable) Internet connectivity at my house in Santa Barbara for weeks after I got back there in June. I wrote about that here, here, here, here and here. So I used my Sprint datacard a lot. In fact it was something of a life-saver.

Earth to Sprint: that “small minority of customers” is the future of your company. You should invest in them, and in your relationships with them.

The Sprint person on the “courtesy call” knocked $350 off the bill. That was because she was ready to “work” with me on the matter. I asked her how she arrived at that number. She said she couldn’t say.

I hope they work zero in to their future calculations. Because that’s what they’re getting from me as soon as I find a better deal elsewhere.

I’m not sure how to price the good will they’ve lost. In fact, I’m not sure that has a price.

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In his comment to my last post about the sale of WQXR to WNYC (and in his own blog post here), Sean Reiser makes an important point:

One of the unique things about the QXR was it’s relationship with the Times. The Times owned QXR before the FCC regulations prohibiting newspapers ownership of a radio station were enacted. Because of this relationship, QXR’s newsroom was located in the NY Times building and news gathering resources were shared. In a precursor to newspaper reporters doing podcasts, Times columnists and arts reporters would often appear on the air doing segments.

It’s true. The Times selling WQXR seems a bit like the New Yorker dropping poetry, or GE (née RCA) closing the Rainbow Room. (Which has already happened… how many times?) To cultured veteran New Yorkers, the Times selling WQXR seems more like a partial lobotomy than a heavy heirloom being thrown off a sinking ship.

For much of the history of both, great newspapers owned great radio stations. The Times had WQXR. The Chicago Tribune had (and still has) WGN (yes, “World’s Greatest Newspaper”). The Washington Post had WTOP. (In fact, the Post got back into the radio game with Washington Post Radio, on WTOP’s legacy 50,000-watt signal at 1500 AM. That lasted from 2006-2008.). Trust me, the list is long.

The problem is, both newspapers and radio stations are suffering. Most newspapers are partially (or, in a few cases — such as this one — totally) lobotomized versions of their former selves. Commercial radio’s golden age passed decades ago. WQXR, its beloved classical format, and its staff, have been on life support for years. Most other cities have lost their legacy commercial classical stations (e.g. WFMR in Milwaukee), or lucked out to various degrees when the call letters and formats were saved by moving to lesser signals, sometimes on the market’s outskirts (e.g. WCRB in Boston). In most of the best cases classical formats were saved by moving to noncommercial channels and becomimg public radio stations. In Los Angeles, KUSC took over for KFAC (grabbing the latter’s record library) and KOGO/K-Mozart. In Raleigh, WCPE took over for WUNC and WDBS. In Washington, WETA took over for WGMS. Not all of these moves were pretty, but all of them kept classical music alive on their cities’ FM bands.

In some cases, however, “saved’ is an understatement. KUSC, for example, has a bigger signal footprint and far more to offer, than KFAC and its commercial successors did. In addition to a first-rate signal in Los Angeles, KUSC is carried on full-size stations in Palm Springs, Thousand Oaks, Santa Barbara and San Luis Obispo — giving it stong coverage of more population than any other station in Los Angeles, including the city’s substantial AM stations. KUSC also runs HD programs on the same channels, has an excellent live stream on the Web, and is highly involved in Southern California’s cultural life.

I bring that up because the substantial advantages of public radio over commercial radio — especially for classical music — are largely ignored amidst all the hand-wringing (thick with completely wrong assumptions) by those who lament the loss  — or threatened loss — of a cultural landmark such as WQXR. So I thought I’d list some of the advantages of public radio in the classical music game.

  1. No commercials. Sure, public radio has its pitches for funding, but those tend to be during fund drives rather than between every music set.
  2. More room for coverage growth. The rules for signals in the noncommercial end of the band (from 88 to 92) are far more flexible than those in the commercial band. And noncommercial signals in the commercial band (such as WQXR’s new one at 105.9) can much more easily be augmented by translators at the fringes of their coverage areas — and beyond. Commercial stations can only use translators within their coverage areas. Noncommercial stations can stick them anywhere in the whole country. If WNYC wants to be aggressive about it, you might end up hearing WQXR in Maine and Montana. (And you can bet it’ll be on the Public Radio Player, meaning you can get it wherever there’s a cell signal.)
  3. Life in a buyer’s market. Noncommercial radio stations are taking advantage of bargain prices for commercial stations. That’s what KUSC did when it bought what’s now KESC on 99.7FM in San Luis Obispo. It’s what KCLU did when it bought 1340AM in Santa Barbara.
  4. Creative and resourceful engineering. While commercial radio continues to cheap out while advertising revenues slump away, noncommercial radio is pioneering all over the place. They’re doing it with HD Radio, with webcasting (including multiple streams for many stations), with boosters and translators, with RDS — to name just a few. This is why I have no doubt that WNYC will expand WQXR’s reach even if they can’t crank up the power on the Empire State Building transmitter.
  5. Direct Listener Involvement. Commercial radio has had a huge disadvantage for the duration: its customers and its consumers are different populations. As businesses, commercial radio stations are primarily accountable to advertisers, not to listeners. Public radio is directly accoutable to its listeners, because those are also its customers. As public stations make greater use of the Web, and of the growing roster of tools available for listener engagement (including tools on the listeners’ side, such as those we are developing at ProjectVRM), this advantage over commercial radio will only grow. This means WQXR’s listeners have more more opportunity to contribute positively to the station’s growth than they ever had when it was a commercial station. (Or if, like WCRB, it lived on as a lesser commercial station.) So, if you’re a loyal WQXR listener, send a few bucks to WNYC. Tell them thanks for saving the station, and tell them what you’d like them to do with the station as well.

I could add more points (and maybe I will later), but that should suffice for now. I need to crash and then get up early for a quick round trip to northern Vermont this morning. Meanwhile, hope that helps.

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I understand Zappos selling out to Amazon (even the Amazon logo, which leads from A to Z, makes sense of it) but the news still depresses me. Zappos is a cause as well as a brand. That cause is relationship. As Wikipedia (currently) puts it,

Zappos uses a loyalty business model and relationship marketing. The primary sources of the company’s rapid growth have been repeat customers and numerous word of mouth recommendations.[4][5] In 2005, the chairman reported that 60% of customers were repeat buyers.[5]

Think about the word “company.” At Dictionary.com, the noun is said to mean these things:

  1. a number of individuals assembled or associated together; group of people.
  2. a guest or guests: We’re having company for dinner.
  3. an assemblage of persons for social purposes.
  4. companionship; fellowship; association: I always enjoy her company.
  5. one’s usual companions: I don’t like the company he keeps.
  6. society collectively.
  7. a number of persons united or incorporated for joint action, esp. for business: a publishing company; a dance company.
  8. (initial capital letter) the members of a firm not specifically named in the firm’s title: George Higgins and Company.

And that’s before we get down to military, governmental and other meanings.

Note that the business meanings start at #7. Note the convivial qualities of all the numbered meanings. Zappos has that convivial nature, more than any other big company retailing clothing online. You get the sense that you can relate to these people, because they seem to have a reason for being that goes beyond being the cheapest and most convenient means for choosing goods, paying for them, and having them shipped to you. That’s Amazon’s business. It’s different.

So I’m sure there is synergy there. But synergy alone does not a great acquisition make.

I wonder, now that (as the press release says) “Amazon will provide Zappos employees with $40 million in cash and restricted stock units” — in addition to whatever stockholding Zappos employees get in the form of Amazon stock (the sum of all shareholders and options is 10 million Amazon shares) — if Zappos’ soul and mission will survive the acquisition.

I also wonder what kind of hit the whole subject of relationship, which is so highly potentiated (read: absent, though it shouldn’t be), will take.

Tony Hsieh’s letter to employees (about 100 of them, it says) is reassuring, as is the Jeff Bezos video.

Hope it works out.

[Later…] Alexander Haislip has a financial angle on the deal.

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How Teenagers Consume Media: the report that shook the City carries approximately no news for anybody who watches the changing tastes and habits of teenagers. What makes it special is that it was authored by a fifteen-year old intern at Morgan Stanley in London, and then published by the company.

It says teens like big TVs, dislike intrusive advertising, find a fun side to viral marketing, blow off Twitter, ignore all but the free tabloid newspapers, watch anime on YouTube and so on.

All these are momentary arrangements of patterns on the surface of a growing ocean of bits. (For why it grows, see Kevin Kelly.) What’s most productive to contemplate, I think, is how we will learn to thrive in a vast and growing bit-commons whilst (to borrow a favorite preposition of this teen) trying to make money in the midst.

Which brings me to Chris Anderson‘s new book, Free: the Future of a Radical Price. Malcolm Gladwell dissed it in The New Yorker, while Seth Godin said Malcolm is Wrong and Virginia Postrel gives it a mixed review in The New York Times. But I’m holding off for the simple reason that I haven’t finished reading it. If I write something about it afterward, it will likely be along the lines of what I wrote in Linux Journal as a long response to Tom Friedman’s The World is Flat. (Here are Part I and Part II, totaling more than 10,000 words.)

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Had a nice long talk yesterday morning with Cox’s top tech guy here in Santa Barbara, and work continued on the poles and wires outside my house, according to a note left on my door by a field tech supervisor.

The service has now been up, without failing (far as I know) since then. Most of the day I was out having a great time with my kid and one of his buddies from Back East, as they say here.

It’s nice to have it working, and getting serious attention to a problem that was around for far too long. Hopefully it’s fixed now. We’ll see.

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I’ve left two messages with the very nice senior tech guy who came out on Monday and confirmed the problem without solving it. Another guy came yesterday when the problem wasn’t happening, and gave me the number of the senior guy to call.

Anyway, no response so far. Meanwhile, the usual: hjigh ping times and traceroutes that show the big latency starting at the first hop: inside Cox’s network.

A smart tech friend, suggests we just replace the cable modem and its power supply. Can’t hurt. Of course, that’s Cox’s gear and their job, and they’re awol, still.

Meanwhile, the quanity of work not getting done is huge.

If I had a choice of carriers, I’d switch in a heartbeat, but I don’t. Verizon is the only alternative, and my house is too far from a central office to get competitive data speeds. So, not much leverage there.

Another friend suggests calling the CEO’s office. If I don’t hear back from the senior tech guy today, I’ll try that in the morning.

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nick_givotovsky

I remember talking to Nick Givotovsky the first time* at an early Internet Identity Workshop, when he pulled me aside to share some ideas, and immediately stripped my gears. The guy was as smart as they come, and articulate to an extreme equaled by few. I had to stop him every few sentences to get him to dumb it down a bit, or at least to let me catch up. Many conversations followed, in many settings. Every encounter with Nick was engaging and mind-sharpening.

We became friends, or as close as people get when they’re mutually engaged in too many projects while enjoying each other’s company, minds and hearts. I called him “Nicky G.”

Best I can recall, Nick came to nearly every IIW, plus workshops on VRM, networking and much more. He always contributed, always brought a warm smile and good sense of humor. He was serious, but didn’t take himself too seriously. A rare combination. Also notable was Nick’s mode of engagement. He was always original, often challenging, but never hostile or obstructive. And his mind was always open, always curious, always ready to step up and participate.

As I recall, the last I saw Nick was at the IIW this past May. He left a bit early to get back to his farm in Cornwall, Connecticut. I remember him talking about this old tractor he had, and how much he enjoyed operating it. He died this last Friday after falling off (what I assume is) that tractor. More of the story is here and here. (I share those links there for the record, but they are not pleasant reading.)

Nick’s last post on one of the many lists in which he participated told the story of his older brother’s death. “I think he did it astonishingly ‘right’, if such a thing can be said of dying,” Nick wrote.

Alas, Nick could hardly have died more wrong, and at just 44 years young. He leaves his wife, two kids, and many shocked and saddened friends.


*On 28 June 2020, this piece by Steve Larsen, about what in retrospect I believe was the most seminal gathering in the history of the Internet as we’ve come to know it since, revealed to me that Nick and I were both at there (in 1996), and I actually knew Nick from way back then.

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Forget financial markets for a minute, and think about the directions money moves in retail markets. While much of it moves up and down the supply chains, the first source is customers. The money that matters most is what customers spend on goods and services.

Now here’s the question. Where is there more money to be made — in helping supply find demand or in helping demand find supply? Substitute “drive” for “find” and you come to the same place, for the same reason: customers are the ones spending the money.

For the life of the commercial Web, most of those looking to make money there have looked to make it the former way: by helping supply find or drive demand. That’s what marketing has always been about, and advertising in particular. Advertising, last I looked, was about a $trillion business. Now ask yourself: Wouldn’t there be more money to be made in helping the demand side find and drive supply?

Simply put, that’s what VRM is about. It’s also what Cluetrain was about ten years ago. It wasn’t about better ways for the supply side to make money. It wasn’t about doing better marketing. It was about giving full respect to the human beings from whom the Web’s and the Net’s biggest values derive. When Cluetrain (actually Chris Locke) said “we are not seats or eyeballs or end users or consumers. we are human beings and our reach exceeds your grasp. deal with it.“, it wasn’t saying “Here’s how you market to us.” It was saying “Our new power to deal in this new marketplace exceeds your old powers to drive, lock in, or otherwise control us.” When Cluetrain said “The sky is open to the stars”, it wasn’t issuing utopian palaver. It was speaking of a marketplace of buyers and sellers whose choices were wide open on both sides. [Later… Chris Locke, who wrote that line (and those that followed), offers a correction (and expansion) below.]

On Cluetrain’s 10th anniversary, we have hardly begun to explore the possibilities of truly free and open markets on the Internet. They are still inevitable, because supporting those markets is intrinsic to the Net’s essentially generative design. Lock down users, or lock one in and others out, and you compromise the wealth the Net can create for you. Simple as that.

And that wealth starts with customers.

This is also what How Facebook Could Create a Revolution, Do Good, and Make Billions, by Bernard Lunn in ReadWriteWeb, is about.

I just wrote a brief response in Gain of Facebook, on the ProjectVRM blog.

No time for more. Not because it’s the Fourth of July, but because I’m in a connectivity hole (with latencies and packet losses that start at 1+ second and 15% packet losses and go up from there), but because I’m at my daughter’s wedding, and I need to get ready. Cheers.

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The idea was to take some down time in Santa Barbara and get work done in my own nice office, with my nice comfortable chair, surrounded by space and time, with soft sea breezes blowing through.

Instead it’s been tech crash city since I got here last Thursday. (Except for getting out to the Live Oak Festival. That rocked. Also, trees, dirt and great music tend not to crash.)

First a system upgrade hosed a beloved old mail program. So far I can’t get the archives to migrate anywhere. I can still get email addressed to my searls.com and Gmail accounts, but not to my Harvard.edu account. I can send from Gmail. But balls are being dropped and lost all over the place.

Next my Internet connection through Cox got flaky. Mostly it’s bad. Details in my last post. A Cox repair guy finally came today. And, as Russ predicted, tightened everything up, tested it out, and all was fine. Dig this: I didn’t know that service had improved to 18Mb/s downstream and close to 4Mb/s upstream. It was right up there when he left, along with two-digit ping times to everything.

That was then. Soon as he left, we were back to bad. We’re at 3-digit ping times and packet losses. One other discovery: my 8-port Netgear Firewall/Router/Hub/Switch (I forget the name, which cannot be remembered — it demonstrates the opposite of branding) has Issues too. It introduces latencies and packet losses of its own when it’s in the loop. It’s out right now, not that it makes any difference. I’m back using my Sprint data card.

When I called Cox to get them to come back and finish the job, they said they’d send a senior tech on Friday afternoon. That’s two days from now. Then, in the middle of a tech support call with Apple, a Cox robot made an automated survey call. I couldn’t talk and hung up on it.

If you want to reach me, text or call. Or use a Twitter DM. Meanwhile, I’m going to take a shower and go for a long walk. Or vice versa.

Hope everybody’s enjoying Reboot. I really miss being there.

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