Based on what we learned at our conferences we offer the following recommendations. (We realize that there are many other issues around web and instruction that need to be addressed.)

  • Redesign HCL home page ASAP as beta
  • Create a community toolbar as beta
  • Set up an ethnographic study of users based on MIT study
  • Implement an online tutorial to educate staff about new web technologies
  • Establish a system for ongoing research and devlopment around new instructional tools/web technologies that brings information to stake holders and informs development of HCL web, online resources, and staff education
  • Encourage future revisions/development of the Harvard Libraries OPAC to be informed by usability testing with students

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