Daily Archive for Friday, December 3rd, 2010

prelude to disappointment


Good news — you’re just steps away from regaining access to your account! To reset your password and sign in, follow these steps:

Step 1: Run a virus scan on all computers you use (you should do this on a regular basis). Do this before changing your password to make sure your computer doesn’t have any malicious programs trying to steal your password.

To view a list of available anti-virus software, visit http://www.google.com/support/accounts/b…

Step 2: Reset your password:

1. Visit https://www.google.com/accounts/recovery
2. Enter your Gmail username into the ‘Email address’ field.
3. Enter the verification word.
4. Select ‘Email to ****@***.com’, then click ‘Continue’.
5. Follow the instructions on the following page to finish resetting your password.

Step 3: Once you’ve changed your password, make sure your password recovery options are up-to-date by visiting https://www.google.com/accounts/UpdateAc…

Step 4: Secure your Google Account against unauthorized access by following our step-by-step instructions at http://mail.google.com/support/bin/stati…. In particular, check your Gmail settings (filters, forwarding, POP/IMAP) to make sure your mail isn’t being forwarded to an account you don’t recognize.

We’re glad to have you back as a Google Accounts user again.

The Google Account Recovery Team


Please do not reply to this email. If your question was not answered, please visit the Google Accounts Help Center at http://www.google.com/support/accounts