The Perma team discovered over the past several months that many questions coming from our users were straightforward: pertaining to link creation limits, private links, and other basics. We realized if these sort of non-bug-related Q’s were fielded by the question-asker’s registrar users, it would improve connections between registrar users and those using Perma in their communities, as well as give the registrar users more visibility into how their communities are using it.
We are accordingly changing the way questions from Perma users are directed: when an org user submits a question via the Perma contact page, the question is emailed directly to their registrar users. The registrar user will then be able to field this, connecting them with the user who has submitted it.
The Perma team will still be cc’d on these emails and are available to be reached out to if the issue is a bug or technical issue. We’re excited for the increased collaboration between registrar users and their community that is to come from this change!
Questions? Shoot us an email at info @ perma.cc !