Canceled my Amazon Fresh subscription

Earlier I asked Who loves AmazonFresh? The answer turns out to be “not me.” On a Saturday I placed an order and picked the following Tuesday morning as the delivery slot. After I placed the order I realized that Wednesday morning would be better. This was just a few minutes later. It was possible to add stuff to the order, change the payment method, etc., but not to change the delivery date/time. It was easy to reach Amazon Fresh support via chat, but unfortunately the answer was “you have to cancel the order and start over.” I canceled my $14.99/month subscription instead.

The more I used AmazonFresh the less I liked it. Peapod is a subset of all of the most popular items you’d find at a regular grocery store. You can get produce, Windex, and packaged food all in one order. With AmazonFresh you are constantly guessing as to what they might have (strange considering that Amazon is “the everything store”; why does their delivery service actually have way less choice than 30-year-old Peapod?). The inflexible interface was the straw that broke the delivery camel’s back.

Amazon does get some credit for having good customer service people. I didn’t walk away from the experience saying “I don’t want to use other Amazon services.”

Comments are closed.

Log in