Making usability work:

Scott Berkun from Microsoft posted this nice article dealing with the intricacies of conducting usability benchmarking. Summary: Usability benchmarking can be used as a reference point that can be measured against in the future and can make usability an explicit project goal (Its one of the top reasons why ease of use doesn’t happen in engg projects). He lists three steps:

  1. Explain benchmarking and involve the team in setting the benchmarks and in day to day results.
  2. Pick core tasks and measure:
    • Success/Failure within a time threshold
    • Time on task
    • # of errors before completion
  3. Keep presentations simple, quick and include screenshots.

Scott Berkun also maintains the Best of chi-web & sigia-l lists.

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